While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Having the ability to move around freely should never be taken for granted. We pride ourselves on helping people regain their independence by offering a range of mobility innovative solutions to help overcome barriers and provide easier access to public and private buildings. As a company, we are proud to be a part of manufacturing stairlift solutions that make a big difference in improving the lives of people facing mobility difficulties.
De Havilland Ave, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TB, Cleveland, United Kingdom
3.7
11 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a stairlift engineer at Senior Stairlifts
The access lifts are by far one of the best to fit.
The flow is my favourite lift to fit and is my go to for most tricky situations
Five stars all the way
Reply from Access BDD
Thank you for your review. It's great to hear that our products are loved by those fitting them as well as those using them.
We, Senior Stairlifts Ltd, have been working along side Access BDD for a number of years now and have built a very good relationship with them in that period. Gary Crofts, Anthony Dias, Tony Walker and the entire office have been key in helping us establish a real presence in the UK as an Access BDD dealer. The products that this company provide are among the best in the industry and the after sales support is great too. We look forward to strengthening our relationship over the years to come.
Reply from Access BDD
Thank you for your review. We are so pleased that you have had a great experience with us through all stages of the ordering process. We look forward to continuing this partnership in the future.
We have been partnering with Access BDD for over 20 years to supply stairlifts at EMS Lifts Ltd, and our experience has been nothing short of excellent. Their products consistently meet the high standards our customers expect. Moreover, Gary Crofts deserves a special mention for his responsiveness and dedication. He ensures that any queries or needs we have are addressed promptly and effectively. This level of service significantly enhances our ability to provide timely and reliable solutions to our clients.
Reply from Access BDD
Thank you for your review. It's great to hear that Gary has been able to help you promptly and efficiently to allow you to provide the best service to your clients. We strive to provide the best product and service, and we appreciate being able to establish such strong partnerships.
The entire team is great! However, special thanks the Kaylee, Mike and Juan! greatest customer service ever!
Reply from Access BDD
Thank you for your review. Our teams work hard to provide the best customer service possible.
Reply from Access BDD
Thank you for your review. We are pleased Kaylee was able to provide the information and support you needed.
Everyone in the company is so responsive and attentive to the needs of my staff. From ordering to installation to service, Access BDD is setting the bar higher for manufacturer customer service. So patient with questions and they really take the time to explain the why of their system while learning the why of our systems. They are true to their word, their products do exactly what they say they will do. No gimmicks, no sales tactics, just simply - this is who we are and we are proud of it. I can say in return, I am proud to be one of their dealer partners.
Reply from Access BDD
Thank you for such a kind review. We are delighted to know you have had such a great experience working with us. Our teams work hard to ensure every partner receives excellent customer service throughout the whole order process.
These products/warranty are a step above the rest. John is an amazing Representative for this company and has done great explaining everything. Highly recommended.
Reply from Access BDD
Thank you for your review. We are pleased to hear you've had a great experience with both our products and service.
Great company to work with. They make world class stairlifts with world class customer service. The best in the business! Thank you.
Reply from Access BDD
Thank you for your review. Our teams work hard to provide an excellent product and service. We are pleased to hear you have enjoyed your experience with us.
A huge thank you to Juan Rivera for helping my tech Allan with the programming of a Flow-X curved stair lift. Without Juan helping us out we would never have been able to do the install. In the end the client was very happy with everything and now her Mom will be able to go upstairs to take a shower and sleep in her own bed. Thanks again so much Juan, you saved the day for us.
Reply from Access BDD
Thank you for taking the time to leave us a review. We are pleased to hear that Juan was able to help resolve your issue and that you have a happy client.
Reply from Access BDD
Thank you for sharing your feedback with us. We are committed to providing the best possible experience. We will contact you shortly to help resolve this matter.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
