TKE Home Solutions UK Reviews 150

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional competence, politeness, and helpfulness, making the entire process pleasant and stress-free. The service provided is frequently highlighted as professional and efficient, from the initial consultation to the quick and tidy installation. People are particularly impressed with the high quality of the products, often exceeding expectations and significantly improving their quality of life. However, some customers were dissatisfied with the after-care service, citing issues with repairs and communication regarding identified faults. A few people also mentioned being charged for call-outs even after a service engineer had already identified a problem, leading to disappointment with the company's follow-up procedures.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the competence,... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and professionalism of... See more

Product

Reviewers mention positive feedback about the product. Customers are happy with the quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high standards of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise. Excellent sales person very competent and technically very good.... See more

Company replied

Rated 5 out of 5 stars

4 different companies said it could not be done. Our bedroom is a dormer in a bungalow. The stairs are narrower than normal with bends top and bottom. We had to sleep down stairs in small guest room... See more

Company replied

Rated 5 out of 5 stars

It’s was a truly great experience to deal with this firm, the staff, Dion was fantastic dealing with us from start to finish. He gave us clear and excellent advice before purchasing. The Stair Lift w... See more

Company replied

Rated 5 out of 5 stars

Clear explanation from sales rep and prompt replies to our follow-up questions by e-mail. Subsequently not pestered by further calls pending our decision between the three systems we considered. Very... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Recommend us to a friend and receive a thank you from us.

Refer a friend for a £100 gift card.

Recommend us to a friend and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.

Contact info

4.8

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitting our stair lift.

The initial survey to installation took only 8 days.
Jack assessed our requirements and carefully described the processes following an order. There was absolutely no hint of any "hard sell". The product speaks for itself.
Dave, the local engineer, expertly fitted the stair lift. There was no mess and was completed in a couple of hours.
We are very happy with our acquisition. Both Jack and Dave operate to very high standards. They benefit from equipment of the same stature.

24 March 2026
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your wonderful review. We're delighted to hear that Jack and Dave provided such a professional service and that the installation was completed quickly and neatly. We're very pleased you're happy with your new stairlift.

TKE Home Solutions UK

Rated 5 out of 5 stars

Found you on "Which"

Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise.
Excellent sales person very competent and technically very good. Not the cheapest quote but happy to purchase a quality product with an excellent warranty.

16 December 2025
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your honest feedback. We're glad you found us through Which? and that our surveyor was able to provide a knowledgeable and professional service. It's great to hear you're happy with the quality of the product and the warranty.

TKE Home Solutions UK

Rated 5 out of 5 stars

Excellent

Great communication with advisor, Dion, all the way through. Installed quickly and no issues with payment.

18 February 2026
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your review. We're pleased to hear that Dion kept you well informed throughout the process and that everything went smoothly with the installation. We really appreciate your feedback.

TKE Home Solutions UK

Rated 5 out of 5 stars

The whole process was smooth with…

The whole process was smooth with typical German efficiency. All staff from the survey to the installation were efficient and pleasant. The actual lift works quietly and smoothly and is compact when parked.

10 February 2026
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your review. We're glad to hear the whole process went smoothly and that our team made such a positive impression. It's great to know you're happy with how quietly and compactly the stairlift operates.

TKE Home Solutions UK

Rated 5 out of 5 stars

1st class from start to finish

1st class from start to finish. Special mention for Jack and Tomas and their attention to detail. Could not have asked for more! Highly recommended.

19 December 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for the great feedback. We're really pleased to hear you had a first-class experience and we'll be sure to pass your kind comments on to Jack and Tomas. Your recommendation is much appreciated.

TKE Home Solutions UK

Rated 5 out of 5 stars

THANK YOU TKE.

Fantastic service from TKE.
We contacted several companies , to fit a stair lift on a 24 inch stairway with twist. The first two Reps that called measured up and sadly informed us that if would be impossible to fit on such a narrow twisting stairway. The next caller was Jack Dagnall from TKE who said it would be difficult but it could be done. Jack then sat down with us ,and we had a very good productive talk , which put us very much at ease. We still had another company to see ,but their rep again said that they could not do the job,
When told that one company had said that they could do it, he replied Oh, that will be TKE and advised us to sign up with them , Which we did.
Just over two weeks later a fantastic engineer
{sorry cant remember his name ,but came from Warrington} arrived and fitted the stair lift and in four hours the job was done.
Many thanks to all concerned. You have made it possible for us to stay in the home we have lived happily in for 53 years.
John and Elizabeth Holland.

15 December 2025
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you so much for your lovely review, John and Elizabeth. We're delighted that Jack was able to find a solution for your staircase and that our engineer could complete the installation smoothly. It means a great deal to us to know we've helped you continue enjoying your home after so many happy years there.

TKE Home Solutions UK

Rated 5 out of 5 stars

Excellent product and service

The service we received was excellent from start to finish. And the finished product is first class.

8 December 2025
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind words. We're really pleased to hear that you had an excellent experience from start to finish and that you're happy with your stairlift. Your feedback is greatly appreciated.

TKE Home Solutions UK

Rated 5 out of 5 stars

Had stairlift fitted

Had stairlift fitted today, conner done a brilliant job. No mess clean and tidy would highly recommend

12 December 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for the fantastic review! We're delighted to hear you were happy with the installation and that Connor did such a brilliant job while keeping everything clean and tidy. Your recommendation means a lot to us.

TKE Home Solutions UK

Rated 5 out of 5 stars

Stairlift

Conner came and installed my grandads stairlift and my grandad was thrilled! He made the experience so pain free for my grandad and Conner now has a new fan! I’ve not heard the last of how brilliant, helpful and kind he was, so thank you.

6 November 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your lovely feedback! We’re delighted to hear Conner made the installation easy and enjoyable for your grandad. We’ll be sure to pass on your kind words - he will be pleased to hear it!

TKE Home Solutions UK

Rated 5 out of 5 stars

Conner was extremely professional and…

Conner was extremely professional and polite. No mess extremely happy with the service from him..explained everything

7 November 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your feedback! We’re thrilled to hear Conner provided professional, polite service and that you’re happy with the installation.

TKE Home Solutions UK

Rated 5 out of 5 stars

Stairlift

I had my new stairlift installed today by Conner, he was informative, puntual, polite and friendly, he did an excellent job with the installation and was very helpful with questions and answers throughout. A credit to you. Many thanks 😁

4 November 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your wonderful feedback! We’re delighted to hear Conner provided friendly, professional service and made your stairlift installation a smooth experience.

TKE Home Solutions UK

Rated 5 out of 5 stars

Very helpful polite guy did a great job…

Very helpful polite guy did a great job and left the house clean and tidy cheers

7 October 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your feedback! We’re glad to hear our team provided helpful, polite service and left everything clean and tidy.

TKE Home Solutions UK

Rated 5 out of 5 stars

Thorough, trustworthy and professional.

David Gould was so straightforward, I had complete confidence in his recommendations. Thorough and professional in every aspect. Meticulous approach and great follow up. Also just a nice young man!

26 September 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind feedback! We’re thrilled to hear David provided professional, thorough service and made such a positive impression. We’ll be sure to pass on your kind words.

TKE Home Solutions UK

Rated 5 out of 5 stars

We felt TKE beat other stairlifts on…

We felt TKE beat other stairlifts on all points. We liked the product, with its single rail. Kevan the surveyor answered all our questions and he did not pressure us to buy. The price was lower than the nearest rival and it was installed within three weeks.

25 September 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your feedback! We’re delighted to hear you were happy with our product, surveyor service, and quick installation. We appreciate you choosing TKE over other options.

TKE Home Solutions UK

Rated 5 out of 5 stars

Fast and efficient installation

Thank you to Conner for a job well done. He installed the chair lift, quickly and with minimal disruption. His friendly and professional manner put us at ease and he explained how to use the stairlift in a clear and effective way.

9 September 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind feedback! We’re delighted to hear Conner made the installation smooth and easy to understand, providing friendly and professional service.

TKE Home Solutions UK

Rated 5 out of 5 stars

Great service

Conner who fitted the stair lift was polite and courteous. Got on with the job, left no mess. Ensuring the stair lift was just right for me. He made sure I could get past with my wheelchair and put a hand rail at the top for me to grab so I could get off the stair lift safely

29 August 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your feedback! We’re thrilled to hear Conner provided such careful, thoughtful service and made sure the stairlift worked perfectly for your needs.

TKE Home Solutions UK

Rated 5 out of 5 stars

The company is amazing polite reliable…

The company is amazing polite reliable hard working I felt safe with the people in my house which I weren t lookin forward to ad I'm nt very sociable but everythin went great n thanku fr everything

3 September 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind words! We’re delighted to hear our team made you feel safe and comfortable during the installation and that everything went smoothly.

TKE Home Solutions UK

Rated 5 out of 5 stars

Fantastic service

Fantastic service

The work was carried out swiftly and smoothly and I was trained on the new Stairlift and got answers to all questions promptly.

Shame about Salford council taking almost 2 years to approve but that’s not TK’s fault

4 September 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your feedback! We’re glad the installation and training went smoothly and that all your questions were answered. We appreciate your patience with the council process.

TKE Home Solutions UK

Rated 5 out of 5 stars

First class service

First class service. Would recommend.

9 September 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your great feedback! We’re thrilled to hear you would recommend our service.

TKE Home Solutions UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look