Acas Reviews 

775
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the webinars and training sessions for being well-run, organised, and communicated, offering practical and useful information. Reviewers frequently highlight the clear, knowledgeable, and engaging presenters who deliver concise and well-structured content, providing valuable takeaways. Many people found the overall user experience excellent, noting the informative sessions and easy-to-navigate website. However, some people were dissatisfied with the direct advice or help received from staff or the helpline, feeling that advisors couldn't provide specific guidance. A few customers also encountered issues with website functionality, such as the lack of a "save progress" feature for courses or broken download links. Additionally, some reviewers mentioned concerns about presentation styles, including strong accents, fast speaking pace, or presenters appearing to read from a script.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently praising the clear, concise, and informative... See more

Website

Users describe positive interactions with the website, particularly praising the free webinars as brilliant... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, helpful, and professional... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(775)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good disciplinary & investigation webinar

Clear, concise information. Good examples. Great real-life questions are being answered in the Q&A section.

My only request would be that the Q&A section be made available for download after. It's so useful to go through real-life scenarios, questions, and answers.

23 September 2025
Unprompted review
Rated 4 out of 5 stars

Webinar: Introduction to the investigation process

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that advisors promptly answered questions from participants during the event. The only suggestions are that moderators could speak a bit slower, and the Q&As could be shared after the event as it's a bit challenging to follow the speakers and go through the questions at the same time :) All in all it was a great and educational experience and I look forward to upcoming events. Thank you ACAS!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

it was such a nice experience on the…

it was such a nice experience on the last free webinar last week and yesterday. I have learnt a lot on this matters, specially if we are law students and worker, where your employment rights are diminished by employer' interest business, so here, there is a powerful tool to defend your rights as a worker. Thanks ACAS for letting people to be involved in this project 🙏

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Appeals in wirk

Spoke with a lady yesterday. She was very good. Listened, explained everything fully. Able to advise on all aspects of my call.
Thank you

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Review on Managing Disciplinary Process Webinar

It was a pleasant experience for me. The presenter was clear, concise and provided a great insight into the topic. Delegates were were kept engaged with periodic questions to keep us involved and most of the questions in the chat box were all effectively answered. I would greatly recommend. Thank you

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Managing a fair disciplinary procedure

The disciplinary procedure webinar was highly informative and well-structured. It provided a clear overview of the steps involved in managing disciplinary issues, with useful examples that linked theory to real workplace scenarios. The explanations of both employee rights and employer responsibilities were balanced and easy to follow. I especially appreciated the emphasis on fairness, transparency, and documentation throughout the process. The session has increased my confidence in understanding how disciplinary procedures should be applied in practice.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Informative and well presented

The session was well organised and presented, and was concise and covered all areas of the topic with sufficient detail to allow participants to leave with a good level of knowledge on the subject.

3 September 2025
Unprompted review

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