Acas Reviews 

775
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight an excellent user experience, praising well-organized, informative, and practical webinars and training sessions. They appreciate clear, concise information, knowledgeable presenters, and accessible resources. The website is easy to navigate, supported by timely and helpful pre-event communications. However, some customers noted dissatisfaction with advice, describing it as unhelpful, unclear, or employer-biased. Others felt the website had technical issues, like missing "save progress" functionality or broken links. Some reviewers also mentioned presenter clarity issues or strong accents impacting the learning experience.

What people talk about most

User experience

Consumers find the user experience to be largely positive, with many reviewers describing it as excellent,... See more

Website

Reviewers mention positive feedback about the website, particularly praising the free webinars as brilliant,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the helpfulness,... See more

Service

Users describe ambiguous interactions with service, with some reviewers finding it to be an extremely helpful... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

775 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(775)

228 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Webinar

I attended the ACAS live webinar for managing fair disciplinary procedures. The session was well paced, full of examples and easy to follow. The information was clear and informative. The leads were knowledgeable and we had live chat with our questions being answered at the same time, which was a great addition.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

An Insightful Experience!

Content and delivery was great. Links, templates and the slides were provided. Answered all the questions which were useful to better understand the topic.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Well presented

Well presented, clear and concise. Relevant case studies but would have welcomed some with examples that fall outside of the norm

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent webinar

Excellent webinar - full of useful information, links and guidance and it was very useful to have ACAS advisors on hand to answer the many questions that came up during the session, some of which only occur when you delve into the detail.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

HR Manager

training structure, content valuable, case studies presented, handout, velocity set of intonation was good so also understandable for non Scottish people

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Clear & helpful

Very clear & informative with access to links, resources & handouts. Excellent opportunity to ask questions in a live chat which did not interrupt the flow of the webinar

27 August 2025
Unprompted review

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