Acas Reviews 

774
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the webinars for being well-organized, informative, and providing practical insights that are genuinely useful for their roles. The presenters are frequently highlighted for their clear, confident, and engaging delivery, often described as knowledgeable experts who are easy to follow. Many people appreciate the interactive elements, such as Q&A sessions and polls, which enhance the learning experience and provide real-life examples. However, some customers also noted issues with the service and customer support, describing experiences as unhelpful or frustrating, particularly when seeking specific advice. A few other people also felt that the website was problematic, citing issues like the lack of a 'save progress' feature on courses and broken links.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently praising the clear, concise, and informative... See more

Website

Users describe positive interactions with the website, particularly praising the free webinars as brilliant... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, helpful, and professional... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

774 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(774)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of time - 0 advice just timewasters

Waste of time, they don't give any advice at all as they are not trained in UK Employment law.

Just are just another WOKE nothing company who wants to collect your data to sell off.

After a wasteful 15 min chat they just say they will send you a form - which they never did.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

The Carer's Leave webinar

The Carer's Leave - The Law Explained webinar was packed with relevant information for both employees and employers. It was concise and informative.
Thank you.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent refresh on Carers Leave

Details about the webinar were clearly explained as was navigating around the platform on joining. The subject matter was delivered in a clear and succinct way, with an opportunity to ask questions using the chat box. Links were provided for follow up/further information

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great webinar

Webinar was clear and concise, chatbox function really helped get some live answers to holistic issues for all participants to see enabling best practice to be shared across the participants.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great use of 30 minutes

Easy to access Webinar with helpful advice if you were having any technical issues.

Webinar was efficient and to the point. Easy to follow with the Powerpoint slides.

I thought it was really cool to see the Question box where advisors were able to answer specific queries during the webinar.

Worth the 30 minutes :)

12 November 2025
Unprompted review
Rated 5 out of 5 stars

When you are going through the…peace within

When you are going through the menopause and hear other people talking about symptoms and how it makes you feel, made me feel more in control of my own experience with going through the menopause. I feel more secure in my job also knowing that we have a menopause policy in place too.

16 October 2025
Unprompted review
Rated 3 out of 5 stars

Over scripted

Whilst the content was okay, it was very rehearsed, obviously read off a script and in honesty, the main thing I remember was that Karen was managing the polls as the presenter kept thanking her.
The content was fine, but the delivery was too robotic to hold my interest.
The links to download documents didn't work either.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Very well presented

Very well presented, knowledgable, clear and organised! I always enjoy ACAS training, you know that experience is never short of wonderful. Thank you

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Webinar

Excellent Webinar, giving an insight into how we continue to develop inclusive practice and work within legislative frameworks.
Thank you, it was very insightful.

23 October 2025
Unprompted review
Rated 2 out of 5 stars

Wasted time due to absence of save progress function

There is no "save progress" functionality or option. I obviously assumed the tasks I had completed were being recorded automatically. It took me around 35 to 40 minutes to complete 60% of my course. Later, I lost all the work I'd done simply because they don't allow you to save your progress, an absolutely crucial and incredibly basic feature! I can't believe they haven't thought about that!!! You either start and finish your course in one go when you have plenty of time, praying that no technical issue will happen, or you simply waste your time?!? All other online training platforms allow you to complete their courses in stages. Real shame... Who can afford to waste their time like that? I certainly won't be coming back to Acas.

19 October 2025
Unprompted review
Acas logo

Reply from Acas

We are sorry you had trouble saving your e-learning progress but thank-you for bringing this to our attention, it is really valuable feedback and greatly appreciated. Our product team have looked into the issue which is now resolved so, if you are thinking of using additional e-learning courses you should no longer experience the same issue. Best regards and thanks again – the Acas e-learning team.

Rated 5 out of 5 stars

excellent Webinars

I always find the ACAS webinars, insightful, well researched, and the presentations excellent. i come away with lots more understanding of the subjects.

16 October 2025
Unprompted review

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