Acas Reviews 

773
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the webinars and training sessions for being well-organized, informative, and providing practical, useful insights. Many highlight the clear, confident presentations and the expertise of the staff, who are often described as knowledgeable, engaging, and easy to follow. The user experience is frequently noted as excellent, with easy navigation, straightforward joining processes, and effective Q&A sections that answer specific queries. However, some customers also noted issues with the service, mentioning that advice was not always provided or that the information was unhelpful. A few other people also felt that the website had technical problems, such as broken links or a lack of a save progress functionality for courses, leading to frustration.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting clear, concise, and... See more

Website

Reviewers mention positive feedback about the website, with many finding the online forms easy to use and the... See more

Staff

Customers had positive experiences with staff, praising them for being knowledgeable, competent, and clear,... See more

Service

People report ambiguous experiences with service, with some reviewers praising the excellent, helpful, and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

Easy to access Webinar with helpful advice if you were having any technical issues. Webinar was efficient and to the point. Easy to follow with the Powerpoint slides. I thought it was really... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

773 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(773)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The training was fantastic

The training was fantastic - and even better that is was free so accessible for organisations' that cant provide a budget for these.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great range of perspectives with…

Great range of perspectives with practical tips on what we can do as employers, to make our recruitment and retention processes more inclusive for all neurotypes. Especially enjoyed hearing from speakers from different sectors.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I attended ACAS training on managing Redundancy

I attended ACAS training on managing Redundancy. I run a small charity and we don't have an in-house HR person, so it is really important for us to get clear, reliable training and advice. The ACAS training was absolutely excellent. The presenter was very knowledgeable, competent and clear. It was a small group of trainees, so we had a good amount of time for questions and group work to develop understanding and learn in different ways. I came away with much greater understanding and confidence in the subject, and (importantly) knowing how to ask better questions to navigate more complex situations. In the week since the training I have introduced new tools and guidance, which I feel sure will help us manage redundancy much more professionally in the future.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Well explained

Well explained, concise webinar on flexible working today.

Good, reliable, helpful advice on the ACAS Advice Line earlier this week. Friendly, professional advisor on the phone.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Acas webinar

The webinar was very well structured, the information was clear and practical examples were shared.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Topic interesting and useful

Topic interesting and useful. Liked how speakers alternated + there was an interactive element. Also liked that there was no pressure to participate in break out rooms. I did find the subtitles a little distracting at times.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Engaging Webinars

I recently attended the "Support Neurodiversity in the Workplace" webinar and found it to be very informative and engaging. The hosts conducting the webinar provided clear and concise information along with interactive polls and case studies without being too overwhelming.

17 February 2026
Unprompted review
Rated 4 out of 5 stars

Great content, well delivered

It would have been better to see the presenters for some of it i think. More engaging maybe?
Otherwise excellent coverage of an important topic. Concise and clear.

17 February 2026
Unprompted review

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