Above Lending Reviews 4,580

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and extensive knowledge, making the loan application process smooth and understandable. Many highlight the exceptional customer service, noting that representatives are supportive, clear in their explanations, and dedicated to addressing all concerns. The overall service is described as excellent, with people appreciating the ease and efficiency of the process, from initial application to setting up payment schedules. However, some people were dissatisfied with aspects related to payment and the clarity of information provided. A few customers mentioned confusion regarding additional funds or felt that certain details, such as the tax implications of debt settlement or income verification requirements, were not adequately explained upfront.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Service

People report positive experiences with service. Customers praise the ease and efficiency of the loan... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the flexibility in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a bit overwhelming and gratitude to Beyond Finance for this opportunity. Andrea shared the information, gave me time to process my feelings and then took me step by step all the way to th... See more

Company replied

Rated 5 out of 5 stars

Elenore was very knowledgeable, transparent, and supportive throughout the application process. Interest rate is a bit high, but no different than what the banks already offer. its hard not to expect... See more

Company replied

Rated 5 out of 5 stars

I want to express my sincere appreciation for the outstanding support Kiana provided throughout my loan process. From the very beginning, she brought a personal touch that made a real difference.... See more

Company replied

Rated 5 out of 5 stars

Received an unexpected and much appreciated call for a loan offer through Above Lending’s partner Beyond Finance. I was able to go through the loan process quick and easy. Kevin Hamilton was a great l... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Above Lending, Inc. is a next-generation financial services company with offices in Chicago. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was very courteous

Kevin was very courteous. He took the time to explain the loan process in detail. He walked me through the application process ensuring ant questions I had were answered.

13 April 2026
Above Lending logo

Reply from Above Lending

Hi Nancy!

Thank you so much for sharing your experience with us, and congratulations on on making it to the finish line with your loan application! We truly appreciate you choosing Above Lending and allowing us to be part of this step towards reaching your financial goals.

We’re delighted to hear that Kevin took the time to walk you through the process and make sure all of your questions were answered along the way. Having a knowledgeable and courteous guide can make all the difference, and it’s great to know he helped make everything feel clear and comfortable from start to finish.

If anything else comes up, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Darold was an excellent help with my…

Darold was an excellent help with my questions and application today! Thank you again for this service!

Customer service is excellent and straightforward with answers you may have.

13 April 2026
Above Lending logo

Reply from Above Lending

Hi Darian!

Thank you for taking the time to share your experience with us, and congratulations on your approval!

We’re so glad to hear that Darold was such a great help while answering your questions and guiding you through the process. It’s wonderful to know his support made everything feel straightforward and easy to understand. We truly appreciate you choosing Above Lending to be part of this step toward reaching your financial goals, and we’ll be sure to pass your kind words along to Darold and his manager.

If you ever need anything or have additional questions along the way, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

The representative

The representative, Mr. Gannon was very nice and patient. He explained everything thoroughly and helped me navigate since I'm not computer savvy.

13 April 2026
Above Lending logo

Reply from Above Lending

Hi Pearlie!

Thank you so much for taking a moment to share your experience with us, and big congratulations on moving forward with your application! Welcome to the Above Lending family.

It’s wonderful to hear that Jeff provided you with such a memorable customer service experience, and helped you navigate the process with ease. Moments like that really mean a lot, and we’ll be sure to let Jeff and his manager know how much you appreciated his support.

If you ever have any questions or need a hand with anything down the road, our team members are always here to help at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

It was quick

It was quick, easy, the customer service was amazing, and all persons I dealt with were very knowledgeable and able to answer all my questions.

13 April 2026
Above Lending logo

Reply from Above Lending

Hi Lili,

Thank you so much for the kind review, and congratulations on your new loan with Above Lending! Welcome to the family.

We love hearing that the process felt quick and easy for you and that our team members were able to answer all of your questions along the way. It means a lot to know you had such a positive experience with the team and felt supported throughout the process.

If you ever need anything or have questions down the road, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Customer service was very good

Customer service was very good. Very patient and walked me through what I didn't understand as far as using my phone to access information pertaining to loan process. Also , the whole process didn't take long at all. No it did come at an unexpected moment

13 April 2026
Above Lending logo

Reply from Above Lending

Hi Lamont!

Thank you for taking the time to share this, and congratulations on on getting your loan application to finish line! We truly appreciate you choosing Above Lending to be a part of this journey with you.

We’re really glad our team member was able to patiently walk you through everything and help with accessing the information on your phone. Technology can sometimes make things a little tricky, so it’s great to hear they took the time to make sure everything made sense and that the process moved along quickly for you.

If anything comes up or you ever have questions, our team members are always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Smooth Transaction

Details explained to my understanding.

13 April 2026
Above Lending logo

Reply from Above Lending

Hi Larry!

Thanks for the review and congratulations on your approval! We love hearing that everything felt smooth and that the details were explained in a way that made sense. Our team members work hard to keep the process clear and easy to follow, so it’s great to know that came through during your experience. We’re grateful you chose Above Lending and are excited to be part of your progress toward your financial goals.

If you ever need us or have questions along the way, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

A great experience from beginning to end.

The experience from beginning to end was very easy. The people I spoke with were well versed and professional in walking me through the process.

6 April 2026
Above Lending logo

Reply from Above Lending

Hi Kimberly!

We really appreciate you taking the time to share your experience, and big congratulations on your approval!

It’s wonderful to hear that the process felt smooth from start to finish and that our team members were professional and knowledgeable while guiding you through everything. We’re grateful you chose Above Lending and are glad the experience felt easy and well supported along the way.

If you ever have questions or need anything moving forward, we’re here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Above Lending associates were extremely…

Above Lending associates were extremely helpful and informative. I appreciate how kind the associates were in helping guide me through the journey of financial independence. Thank you so much!!

5 April 2026
Above Lending logo

Reply from Above Lending

Hi Sandra!

Thank you so much for the thoughtful review, and congratulations on your approval!

We’re really glad to hear our team members were helpful, informative, and kind while guiding you through the process. It means a lot to know you felt supported along the way, and we truly appreciate you allowing Above Lending to be part of this step toward your financial independence and goals.

If you ever need us or have questions along the way, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Easy application process and fast…

Easy application process and fast result in my application followed by a call from customer representative. My questions were answered right away.

11 April 2026
Above Lending logo

Reply from Above Lending

Hi Michelle!

Thank you so much for sharing your experience with us, and a BIG congratulations on your approval!

We’re so glad to hear the application process felt easy and that you received quick results along with a call from one of our team members to help answer your questions. Providing clear information and timely support is something we care a lot about, so it’s great to know your questions were addressed right away.

If you ever need support or have questions down the road, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

Lacey was so awesome

Lacey was so awesome! She answered all of my questions on point and made me feel at ease that I was making the right decision for my financial situation.

3 April 2026
Above Lending logo

Reply from Above Lending

Hi Cheryl,

Thank you so much for the kind review, and congratulations on your new loan with Above Lending!

We’re delighted to hear that Lacey helped make the process feel comfortable and clear while answering all of your questions. Our team members work hard to make sure applicants feel informed and confident every step of the way, and it’s wonderful to know Lacey helped you feel at ease while making a decision that supports your financial goals. We’ll be sure to pass your kind words along to her and her manager.

If you ever need anything or have questions along the way, we’re always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 3 out of 5 stars

The interest rate is ridiculous

The interest rate is ridiculous, but if I can do what I am planning, it will be paid off in half the time.

7 April 2026
Above Lending logo

Reply from Above Lending

Hi Shelley!

Thanks so much for sharing your experience with us, and congratulations on getting everything set up!

We’re glad to hear you already have a plan in place to tackle the balance quickly. That kind of proactive approach can make a big difference. One of the nice benefits of the loan is that there are no prepayment penalties, so extra payments can help reduce your overall interest and shorten the life of the loan. Cheers to you for setting a goal to knock it out even faster!

If you ever have questions or need support along the way, our team members are always here to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars

The customeEasy process and excellent customer service r service is excellent

The customer service is excellent. The representatives are super friendly and very knowledgeable of the loan process. The explain all detail thoroughly and answer all my questions asked. The process was easy. I appreciate all that Above has done for me with my approval process. It's a pleasure.

10 April 2026
Above Lending logo

Reply from Above Lending

Hi Christina!

Thank you so much for the wonderful review, and a big congratulations on your approval! We truly appreciate you choosing Above Lending and are grateful to be part of this step toward helping you reach your financial goals.

We’re so glad to hear that our team members were friendly, knowledgeable, and took the time to walk through the details of the loan process while answering all of your questions. Making the experience clear, supportive, and easy from start to finish is exactly what we aim for, and it means a lot to know that came through during your approval process.

If you ever need anything along the way, our team members are always happy to help. You can reach us anytime at customercare@abovelending.com or (800) 201-2295.

- The Above Lending Team

Rated 5 out of 5 stars
Above Lending logo

Reply from Above Lending

Hi Guy!

Thanks so much for sharing your experience with us, and congratulations on moving forward with you loan at Above Lending!

We are so happy to hear that the process felt accessible and that you received the personal support you needed along the way. Our team members work hard to make things as simple and helpful as possible, so it’s great to know that came through during your experience.

If you ever need us, we’re here to help and just a phone call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

The patients of the representative

The patients of the representative
I am not tech knowledgeable but he made it very easy

10 April 2026
Above Lending logo

Reply from Above Lending

Hi William!

Thank you so much for taking a moment to share your experience, and congratulations on your approval! We’re truly grateful you chose Above Lending and are so glad to hear that our team member took the time to make the process simple and easy to navigate. It means a lot to us to know he was patient and supportive, especially when technology can feel a little overwhelming. Helping make the process clear and comfortable is exactly what our team strives for.

If you ever need anything along the way, we’re always here to help and just a phone call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Libby was very helpful

Libby was very helpful and explained the process well.

10 April 2026
Above Lending logo

Reply from Above Lending

Hi There!

Thank you so much for sharing your experience, and a BIG congratulations on your approval!

It’s wonderful to hear that Libby was helpful and took the time to clearly walk you through the process. Our team members always aim to make things simple and easy to understand, and we’ll be sure to let Libby and her manager know about your kind words.

If you ever need us, we’re here to help and just a call or email away at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Super Great Experience

Super great experience! Got everything done and approved for my loan within 2 hours! Thank you so much Above Lending!

10 April 2026
Above Lending logo

Reply from Above Lending

Hi Thomas!

We're so happy to hear this...thanks so much for sharing your experience! Way to go on getting everything wrapped up and approved so quickly, and thank you for choosing Above Lending!

We’re really glad the process moved smoothly and that our team was able to help you get everything completed in such a short time. That’s exactly the kind of straightforward, supportive experience we aim to provide.

If you ever have questions or need anything along the way, we’re here to help. You can reach our team anytime at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Everyone is so polite

Everyone is so polite, kind and giving me even more peace of mind.

10 April 2026
Above Lending logo

Reply from Above Lending

Hi Linda!

Thank you so much for taking a moment to share your experience with us. It means a lot to know that our team members were polite and kind while helping you through the process, and that they were able to give you a little extra peace of mind along the way.

We’re really glad you chose Above Lending to support you, and we’re happy to be part of this step toward reaching your financial goals.

If you ever have questions or need anything moving forward, we’re here to help. You can reach our team anytime at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars
Above Lending logo

Reply from Above Lending

Hi Mackenzie!

Thanks so much for sharing a quick note about your experience. We’re really happy to hear our team member was helpful and kind while guiding you through the process, and we appreciate you choosing Above Lending to support you along the way.

Our team works hard to make things clear, supportive, and easy to navigate, so it’s great to know that came through in your experience.

If you ever need anything or have questions down the road, we’re here to help. You can reach our team anytime at (800) 201-2295 or customercare@abovelending.com.

- The Above Lending Team

Rated 5 out of 5 stars

Patient and understanding

Very patient in answering all my questions and explaining the process. I was able to work with one person over the course of the process even when I called back the next day. Local customer care representatives who are easy to understand. Would recommend.

9 April 2026
Above Lending logo

Reply from Above Lending

Hi Rebecca!

We really appreciate you sharing your experience with us, and we’re so glad you chose us to help you move forward with your financial goals.

It’s great to hear that you felt supported throughout the process and were able to work with the same team member the entire time. Having someone patient, easy to understand, and available to answer questions along the way can make a big difference, so we’re happy to know that was your experience...and thank you for the recommendation as well. That truly means a lot to us!

If you ever have questions or need anything moving forward, we’re here to help. You can reach our team anytime at (800) 201-2295 or customercare@abovelending.com.

-The Above Lending Team

Rated 5 out of 5 stars

The agent was very attentive to our…

The agent was very attentive to our needs and helped me thru the process

9 April 2026
Above Lending logo

Reply from Above Lending

Hi Howard!

We really appreciate you taking a moment to share your experience, and cheers to you for getting your loan across the finish line!

It’s great to hear that our team member was attentive to your needs and helped guide you through the process. Making sure our customers feel supported and comfortable every step of the way is exactly what we aim for.

If you ever have questions or need anything down the road, we’re here to help. You can reach our team anytime at (800) 201-2295 or customercare@abovelending.com.

-The Above Lending Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look