Martin very helpful, knew all about the product. Went though everything in detail. Explained everything regarding the scooter. Would recommend Ableworld.
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See what reviewers are saying
I took my sister to Ableworld in Wigan to purchase a mobility scooter and wheelchair. We were served by Julie who was absolutely fantastic. She explained everything very simply and showed us what... See more
Company replied
Took my elderly mother to look at mobility scooters in Thatcham. Naturally she was nervous but we were greeted by Amelia who immediately put her at ease. Friendly and knowledgeable Amelia made the who... See more
Company replied
Had a good range of stock Purchase the make and model I was looking for. The staff were very knowledgeable + There was a discount on the retail price
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Reading
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Boulton Road 31, RG2 0NH, Reading, England, United Kingdom
- 0118 986 2121
4.6
Excellent
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
Good product, easy to assemble. Good price and quick efficient delivery.
Box was a bit battered but was clear the product was new and in good working condition.
19 March 2023
Reply from Ableworld - Reading
Hello Judith,
Thank you for taking the time to leave us this great review. We are happy to hear that you are happy with the product you reviced and found it easy to assemble. It's also great to hear that delivery was quick and effcient. We hope to see you again.
Take care
Ableworld
Absolutely excellent service from…
Absolutely excellent service from beginning to end! A very professional, friendly technician came on a Friday to give us a quote; we ordered on Monday and the same person came on Wednesday to install the stairlift! We really cannot fault the service and the stairlift is easy to use. The price was far more reasonable than we'd expected. We definitely recommend Ableworld.
14 December 2022
Unprompted review
Reply from Ableworld - Reading
Hello
Thank you for taking the time to leave us this great Trustpilot review. We are thrilled to hear that you received Absolutely excellent service from beginning to end from our Ableworld stairlift team. We hope to see you again.
Take care
Ableworld
Abdul (Reading) was excellent when I…
Abdul (Reading) was excellent when I was looking for a riser recliner chair for my father. A fantastic range to try out and chairs in stock which were delivered to my parents the same day. Abdul facilitated a demo by whats app video call so my parents could be fully involved in the discussion. It meant helping my father to bed that very evening was a lot safer and has removed dangers of falls from getting up feom an old sofa. Full care taken to fit to my father's needs. Thank you.
28 October 2022
Unprompted review
Reply from Ableworld - Reading
Hello Alex,
Thank you for taking the time to leave us a great review. We are pleased to hear that Abdul at Ableworld Reading provided excellent service in helping you find the right Riser Recliner Chair for your father. We hope to welcome you back again in-store soon.
Take care
Ableworld
Mobility scooter
I went to this mobility shop yesterday and the guys in there where very helpful came away with the right scooter for me thank you so much
28 October 2022
Unprompted review
Reply from Ableworld - Reading
Hello Lorraine,
Thank you for taking the time to leave us this fantastic feedback. We are so thrilled to hear that the team at Ableworld Reading provided great service and that you were able to find the right mobility scooter to suit you. We hope to see you again in-store soon.
Take care
Ableworld
Don’t waste your money - Substandard Materials
Don’t waste your money. Substandard products. We bought a Mobility Scooter and after 10 months use, both batteries have failed and have to be replaced at a cost of over £300. We have a scooter from another firm that is still on the same batteries and has been running for 16 years. Cheap suppliers, using cheap products. Save your self the stress and shop elsewhere.
8 September 2022
Unprompted review
Reply from Ableworld - Reading
Hello Ian,
Thank you for your review regarding the mobility scooter that you purchased from Ableworld.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one.
I would like to assure you that we do consider every request from our customers individually and in detail.
If you would like to contact our engineering department we could assess this for you, please call 01270 619563 option 2 for our engineering team.
Yours sincerely
Ableworld
Visited the store with my mother today…
Visited the store with my mother today to buy a wheelchair and Martin went above and beyond in helping us choose the right one. He was very knowledgeable, kind and helpful and I would recommend anyone that needs help with any mobility items to visit this store. Thank you Martin for making it an easy experience 🙂
30 March 2022
Unprompted review
Reply from Ableworld - Reading
Hello Tinah,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Martin from our Ableworld Reading store went above and beyond in helping you choose the right Wheelchair for your Mother. It's great that he was knowledgable, kind and helpful and was able to make your trip in-store an ease. We hope to see you again.
Kind regards,
Ableworld
I purchased Batteries
I purchased 2 new batteries from Ableworld in shinfield Reading for my scooter and thay fitted them at the i was not told any thing about the problems i mite have with the batteries in the future even thouth thay could see the make of the scooter,As usual it all comes down to the small print so thay do not have to pay compensation well done ABLWWORLD !!!!!!!!!!!!!!
22 February 2022
Unprompted review
Reply from Ableworld - Reading
Hello Gordon,
Thank you for taking the time to leave us some feedback, all feedback is appreciated.
We are saddened to read your comments about your recent experience and we are sorry to hear that you are not happy with the level of service you have received.
After speaking with the relevant team, we have been made aware that since you have had your Scooter serviced by another company, you have voided your warranty for the batteries. We are sorry we could not help you further in this instance.
If you require any more information about this, please contact us on support@ableworld.co.uk and our team will be happy to explain this further to you.
Kind regards,
Ableworld
Excellent service from Dan (Reading)…
Excellent service from Dan (Reading) who upgraded our stair lift to a Handicare 1100. Very efficient, friendly and thorough engineer.
20 January 2022
Unprompted review
Reply from Ableworld - Reading
Hello Eric,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Dan from our Ableworld Reading store was excellent and helped you with your Stairlift recently. It's great to hear that he was efficient, friendly and a thorough engineer. We hope to see you again soon.
Kind regards,
Ableworld
Dual motor rise and recline chair
My dad purchased a brown rise and recliner chair and we were told we could have it within 5 days. We paid for the chair and left the shop. I later recieved a call from the assistant Abdul, and was told l cannot have the chair until well into January, but l could have the demonstration model ( which l didn't want, for obvious reasons) So my father reluctantly chose another chair, l left 3 messages for the someone to call me back so l could order this other chair...only to be told we couldn't have that one until late December. Obviously l was not happy with how the order had been handled so l asked for a refund, that was last Thursday and l have left message for someone to call me and no one has bothered, l have just managed to get hold of a nice lady at head office this morning and was told that it still hasn't been processed. I am so annoyed with the company. They were dishonest about when l could have the chair and once they had my money they really were not bothered, the customer service is appalling and l will not recommend this company to anyone.
26 October 2021
Unprompted review
Reply from Ableworld - Reading
Hello Bonnie,
Thank you for taking the time to leave us a review, all feedback is appreciated. We are saddened to read your comments about your recent experience. We wanted to take a look into this further for you with our Reading store Manager. At the time of interest, the brown Adlington chair was in stock with our supplier. When ordering the chair for you unfortunately our supplier no longer had stock of this chair in the colour you requested. Abdul then phoned you to discuss options with you. As we had a brand new chair in store which was a week old, Abdul said you can have that one which you accepted with discount off. Our store manager then took this chair off the shop floor for you to keep it in perfect condition for when you wanted to collect the chair. Abdul was then waiting to receive a message from you to confirm you were happy with this and unfortunately didn't receive this from you. When you asked for a refund we issued this straight away in the best way for you. We feel that we did our upmost to help after the stock issue arose, so are saddened to hear you felt appalled by the service. If there is anything else you need in the meantime please do contact us on support@ableworld.co.uk
Kind regards,
Ableworld
Stair lift Survey and Installation
Excellent service from the Survey to installation and testing. Reasonable cost too. Very friendly service and explained everything about the survey and generated a 3d model on the spot of how the finish product would look like when installed. Lead time was only 3 weeks and fitting took 5 hours. Would recommend to anyone who is looking for stairlifts etc.
9 October 2021
Unprompted review
Reply from Ableworld - Reading
Hello Trevor,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you received an excellent service from survey to installation with our Reading team. Thanks for your recommendation and we hope to see you again soon.
Kind Regards,
Ableworld
Fabulous Customer Service :)
Just been in to buy a new Scout scooter which my wife had picked online. The staff were very friendly and welcoming. Dan (the deputy manager) was brilliant. He ran us through all the features and was really helpful and accommodating. 11/10
13 September 2021
Unprompted review
Reply from Ableworld - Reading
Hello John,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the staff in our Ableworld Reading store were friendly and welcoming when you visited recently. We are happy to hear he ran you through all of the features and was really helpful and accommodating. We hope to see you in store again soon.
Kind Regards,
Ableworld
Don't trust them to pay you if they buy…
Don't trust them to pay you if they buy back a stairlift ...
This company removed a stairlift over 7 weeks ago and said we'd receive a cheque within 2 weeks. After 3 phone calls so far it's one excuse after another but still no payment. Next step is legal action to recover the money.
1 September 2021
Unprompted review
Reply from Ableworld - Reading
Hello Mr Heaford,
Thank you for taking the time to leave us some feedback, all feedback is appreciated. I have taken the time to try and chase this up with our Stairlift team and unfortunately we can't find your details on our system. We would love to have a look into this for you. If you could give us a call on 01270 627111 and ask to speak to our customer services manager she will be happy to take a look into this for you. I hope this helps.
Kind Regards,
Ableworld
Many thanks to Daniel of Reading
Daniel of Reading installed a stair lift for us today. We'd seen him for an estimate a few days before. He was very professional as well as friendly. He fully understood our needs and explained exactly how he could help. He promised installation of a stair lift at 11am just three working days later. Sure enough he arrived on time and said how long it would take. He was clearly very experienced and had the job done well in time. All the work was neat and tidy. Daniel then demonstrated how the stair lift operated and invited me to have a go. He was clear and patient in asking and answering questions. I don't hesitate to recommend and thank Ableworld and Daniel for their attention and their professionalism.
23 August 2021
Unprompted review
Reply from Ableworld - Reading
Hello Don,
Thank you for taking the time to leave us a fantastic review. We are thrilled to hear that Daniel was professional and friendly when fitting your stairlift recently. We are happy that he was clear and patient with his demonstration. We hope to see you again.
Kind Regards,
Ableworld
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