Abbey Windows Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff, high-quality products, and smooth installation processes from start to finish. Consumers consistently highlight the exceptional workmanship, impressive attention to detail, and very clear communication provided throughout their home improvement projects. However, some people mentioned minor weather delays or having to occasionally chase updates during the busy process. A few reviewers also noted occasional technical hiccups with specific equipment functionality, visible frame gaps, or the need for additional return visits to fully resolve installation issues. People appreciated when teams resolved these minor setbacks effectively.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient installers and a seamless operation... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and efficient approach... See more

Quality

Consumers find quality to be positive, consistently praising the seamless operation from start to finish.... See more

Product

Reviewers express high satisfaction and delight regarding the product and installations. Consumers frequently... See more

Price

Clients share positive opinions on price, noting that quotes are very competitive and fair for the quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a new window put in our garden room and couldn't be more pleased with Abbeygate Windows. In particular we mention Brian for his care & attention throughout. Also Asa, many thanks for your exper... See more

Rated 5 out of 5 stars

Abbey Windows is now my contractor of choice! Helpful office staff, impressive installers. Friendly, kind, thorough and really nothing was too much trouble. Completed a new front door, back garage... See more

Rated 5 out of 5 stars

We had an amazing single story extension built, with lantern skylight and bifolds supplied and fitted beautifully by Abbey Windows. Garry and his team were amazing coordinating the build from start to... See more

Rated 5 out of 5 stars

Abbey installed a beautiful conservatory a few years ago but the sensor used to open/close the vents was playing up. Garry Stocker from the service team moved heaven and earth to source a new one and... See more


Company details

  1. Double Glazing Installer

Written by the company

Abbey Windows is the leading local installer of double glazed windows, doors and living spaces in Reading and across the Thames Valley. With over 30 years of experience and a wide range of product options available including market-leading uPVC, timber and aluminium options, you can improve your home, your way. Abbey Windows offers finance options including buy now, pay later; and interest-free options on the exclusive Harmony range. Upgrade to secure, energy efficient windows and doors, save money on your heating bills, and enjoy peace of mind in your investment. Get in touch for your free, no-obligation online quote today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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1-star

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4.8

All reviews

(161)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failing finish and no help

The original installation was OK, BUT the trim surrounding our charcoal coloured aluminium windows was plastic and white! The installer then sprayed it the correct colour before fitting however the paint he used has now degraded and he finished up his spray can by spraying it all over the sills too. The trims have now turned white and our sills and frames are covered in what is now a white overspray and so look awful. I have sent pictures to Abbey several times, but they are now ghosting me and doing nothing to resolve the issue. I wish I could publish the photo's so that others could see what we are left with. Again, more promises to resolve, send someone to help and yet no-one arrives and no calling back. IMG_6109.jpeg

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Top Class

From the first phone call booking an appointment with Kevin, who measured up, advised and quoted, to the installers Oli & Ellis and the quality of the windows - we have nothing but praise. Thank you for an excellent service. It’s also great that when you phone Abbey Windows you immediately get put through to speak to helpful people!! No bots or lengthy waits.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Rob arrived early to fit or new kitchen door and window

Rob arrived early to fit our new kitchen door and window. He was friendly, worked very efficiently and didn't leave any mess. He also saved us some money by not installing new support that we didn't need.
The whole process with Abbey Windows has been very pleasant and we wouldn't hesitate using them again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Communicative and friendly team with a no-push approach to helping you outfit your home. The entire experience was very pleasant and without the regular haggling exercise you might ordinarily expect. Looking forward to the next time I get to use them!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Our window fitter Rob arrived nice and…

Our window fitter Rob arrived nice and early and got on with the job straight away. He was tidy and methodical, and really took pride in his work.
Really pleased with our lovely new patio door.
Will definitely use Abbey Windows again.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful team

Abbey Windows replaced a blown unit in one of my windows. Even though it was just a small job the whole team were helpful, responsive, and friendly. Would definitely hire them again.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I compared three companies but…

I compared three companies but ultimately chose Abbey Windows. Neil provided me with the most ideal solution-his design approach was very flexible, not only offering an excellent plan but also saving me a significant amount of money. Throughout the entire process, their service was extremely attentive, and the time from order to installation was impressively short. I’m very satisfied with their products and installation service. I highly recommend Abbey Windows!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Repeat Abbey Windows customer…

We've used Abbey Windows multiple times now to upgrade the doors and windows in our house. They have a great range of products and everyone who we've talked to from sales to finance is lovely and approachable. One of the things I appreciate most is that their sales team have never tried a hard sell. Would highly recommend!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent replacement door

Excellent replacement door. Great quality and expertly fitted by Rob. He’s a very neat worker and left no mess. Very pleased with Abbey from start to finish and have no hesitation in recommending them.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great after sales service

Great after sales service - to adjust a window that was sticking.
The problem was quickly resolved by an experienced service engineer.
I found the service team to be responsive, helpful, good communications and the engineer very polite, helpful and efficient. I wouldn’t hesitate to use them again. They installed a conservatory and replacement windows a year ago and I’m delighted with the result and the after sales service.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

What’s a good job they made?

What made my experience very good they kept me in touch was happening and on the morning of the renewal a gentleman come round was called Ron came in and replaced the door and magic. Very good job. I’m very impressed.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

New front door and windows from Abbey

Recently had a new front door installed with Abbey. The team were lovely from initial visit, showing us product options and visiting the showroom to pick colours. The installation was quick and easy, our installer T was friendly and professional. Cleaned up everything after and had great attention to detail.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Five-star experience at every stage

After Everest went into administration just days before our installation was due, we were understandably hesitant and suspicious of every window company. Luckily, we found Abbey Windows. We're very happy with the quality of the windows and doors (7 in total), and Peter did an excellent job with the installation. The admin team was also quick and helpful throughout. The insurance-backed guarantee provides peace of mind. A five-star experience at every stage.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

A Profesional Trustworthy Compnay

The work done by Abbey Windows was very professional and the materials are high quality. I am very pleased with the outcome and would recommend them strongly as a professional company that does high quality work.

22 April 2025
Unprompted review

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