Customer services have been incredibly helpful, the system is fairly easy to use and there are a wealth instructions on how to complete tasks. Units have failed but they have usually been repaired o... See more
Company replied
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Cam has been brilliant from the initial enquiry through to any questions I had and amendment made to the trackers once installed. Cam had an issue resolved within 9 Minutes of my initial text. Would d... See more
Company replied
ABAX has genuinely levelled up our fleet operations at Charterhouse. Real‑time tracking plus detailed reporting is exactly where good fleet management software proves its worth. Thank you ABAX team!
Company replied
Horrendous and corrupt company. Customer service is appalling beyond belief. Never do what they say they will. Their invoices do not match what we have been charged but when you query this they do not... See more
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Company details
About ABAX UK
Written by the company
Simplify Your Fleet, Equipment and Asset Management
Why Choose ABAX?
ABAX helps businesses save time, cut costs, and stay compliant with one smart, easy-to-use Fleet & Asset Management Platform – trusted by thousands across Europe.
Smart Tracking Made Simple
Track and manage vehicles, machinery, tools, and field workforces – all from a single platform. No professional installation required.
Trusted by Thousands
Over 500,000 assets are already connected to ABAX. From construction and logistics to utilities and service, our customers benefit from:
Proven Results
Companies across multiple industries see ROI from day one with ABAX. Scroll down to see why our customers rate us highly.
Get Started
Discover how ABAX can work for your business. Visit abax.com/en-gb or call 01733 698888 today.
Why Choose ABAX?
ABAX helps businesses save time, cut costs, and stay compliant with one smart, easy-to-use Fleet & Asset Management Platform – trusted by thousands across Europe.
Smart Tracking Made Simple
Track and manage vehicles, machinery, tools, and field workforces – all from a single platform. No professional installation required.
Trusted by Thousands
Over 500,000 assets are already connected to ABAX. From construction and logistics to utilities and service, our customers benefit from:
- Reduced admin and paperwork
- Faster, more efficient operations
- Improved compliance and reporting
- Support for ESG and sustainability targets
Proven Results
Companies across multiple industries see ROI from day one with ABAX. Scroll down to see why our customers rate us highly.
Get Started
Discover how ABAX can work for your business. Visit abax.com/en-gb or call 01733 698888 today.
Contact info
Allia Business Centre, Peterborough United Football Club, London Road, PE2 8AN, Peterborough, United Kingdom
- +44 1733 698 888
- customerservice@abax.co.uk
- abax.com/en-gb
4.1
Great
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Great product for the right application
ABAX did their very best to provide us with a unique solution in tracking our items of plant and machinery. Unfortunately due to various complications, the units did not provide the solution we were looking for but ABAX were very understanding and we agreed not to proceed. In different circumstances the units would worked. Geat business, greatpeople and greatproduct. Just need the right application.
3 February 2023
Reply from ABAX UK
Hello,
Thank you for your feedback.
I’m sorry to hear about your experience and that we did not meet the level of service we strive for.
Kind regards
ABAX UK
Unless its sales customer service is poor!
trying to get in touch with these people is difficult.
phone calls cut off, emails ignored, trying to pay an invoice just doesn't work. wish id never chose abax currently.
21 January 2023
Reply from ABAX UK
Hello
We are sorry that you have had so many issues getting through to us. We endeavour to get back to all our customers as quickly as possible and certainly within 24 hours.
We are disappointed that this does not appear to have occurred in your case. Having now made contact with you, we hope you feel that you have had a best outcome and are reassured that from here on you will have only experience our usual first class service.
Best regards,
ABAX UK
Does what it says on the tin.
Contrary to these recent bad reviews, I really can't fault Abax. Had them in my vans for approx 6 months with no dramas, easy set up and quick to answer if there's an issue. Very helpful.
24 April 2023
Unprompted review
Reply from ABAX UK
Hello
Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us.
Have a wonderful day!
Kind regards
ABAX UK
We have canceled my order straight away…
We have canceled my order straight away but they are still sending me a bill. I am pleased I have canceled my order to these dodgy company.
We will see them in court soon.
Stay a way from this people
9 January 2023
Reply from ABAX UK
Hello,
Thank you for your feedback.
I’m sorry to hear about your experience and that we did not meet the level of service we strive for.
Kind regards
ABAX UK
Reply from ABAX UK
Hello,
Thank you so much for your feedback. Should you ever need anything more from ABAX, please don't hesitate to get in touch :-)
Kind regards,
ABAX UK
Reply from ABAX UK
Hello
Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us.
Have a wonderful day!
Kind regards
ABAX UK
Reply from ABAX UK
Hello
Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us.
Have a wonderful day!
Kind regards
ABAX UK
Even the direct debit running corectly…
Even the direct debit running corectly I find that unit on my plant machine not working since December. Fortunately not happend anythink but could be happend and if sameone stolen my machine (£42000) Abax even not know where it is the machine I want cancel my contract with Abax because ot eficiently and dangerous and not profesional Fortunately I have adttional traker to ahow me where it is my machine.
5 March 2023
Unprompted review
Reply from ABAX UK
Hello,
Thank you for your feedback.
I’m sorry to hear about your experience and that we did not meet the level of service we strive for.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out via email.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Kind regards
ABAX UK
Very unreliable trackers that don't…
Very unreliable trackers that don't work as billed. After sales not too bad but if you want reliability and want the tracker to work all the time, use an alternative. There have to be better units on the market for the money. Very disappointing
2 December 2022
Reply from ABAX UK
Hello,
Thank you for your feedback.
I’m sorry to hear about your experience and that we did not meet the level of service we strive for.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out via email.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Kind regards
ABAX UK
Great company
Great company, Always helpful and nothing to much trouble. They came on recommendation to me and would recomend them to anyone
14 February 2023
Unprompted review
Reply from ABAX UK
Hello
Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us.
Have a wonderful day!
Kind regards
ABAX UK
Reply from ABAX UK
Hello,
Thank you so much for your feedback. Should you ever need anything more from ABAX, please don't hesitate to get in touch :-)
Kind regards,
ABAX UK
Great people and smart product!
3 February 2023
Unprompted review
Reply from ABAX UK
Hello,
Thank you for taking the time to write us a positive review, At ABAX customer feedback is very important to us.
This enables us to grow and continue providing the best experience possible for our customers.
We are very glad to hear that you are satisfied with our service.
Kindest regards
Mario
I would not recommend ABAX to any one…
I would not recommend ABAX to any one as their interest is only to get new clone on board asap and starting charging for very poor service.
Have singed a contact with them and received the pack after 4 days. Before receiving the goods receive the invoice and direct debit to sign and did put me off as not giving me the chance to try the item. 10 days after receiving the item and not even unpack it decided it to cancel and call them. They did accepted first then few days later called and told us that we past 15 days of the contract and not willing to take that back and I have to have that for 3 year lol.
14 day’s COOLING PERIOD is from the time I signed online not the time receiving the item (JOCK)
Day time Robbery.
Avoid them
12 January 2023
Unprompted review
Reply from ABAX UK
Hello,
Thank you for your feedback.
I’m sorry to hear about your experience and that we did not meet the level of service we strive for.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out via email.
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Password reset.
Password reset.
Very quick to answer the phone, polite and helpful.
I was back up and running within 5-10mins, brilliant service thank you.
16 January 2023
Unprompted review
Reply from ABAX UK
Hello
Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us.
Have a wonderful day!
Kind regards
ABAX UK
Best of the best
I have never had a bad encounter with neither Colin (our account manager) nor with any of the customer support people.
Whenever I have an issue, they will solve it on the spot most of the times and they will tailor their products to your individual needs.
11 January 2023
Unprompted review
Reply from ABAX UK
Hello,
Thank you so much for your feedback. Should you ever need anything more from ABAX, please don't hesitate to get in touch :-)
Kind regards,
ABAX UK
Very helpful and easy to get on with
30 December 2022
Unprompted review
Reply from ABAX UK
Hello,
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our customers.
Thank you and have a great day!
Kind regards
ABAX UK
Far better alternatives companies
The staff don't know what they are selling, the limitations or capabilities of the devices. The devices don't live up to the hype, I wouldn't recommend them to anybody, they seem cheaper than better alternatives but quickly cause far more hassle than they are worth. And then when you do eventually exhaust their promises of different devices actually doing what the first one was ment to do, leaving comes with a very large price tag. Just con artists trying to defraud you out of your money.
24 November 2022
Unprompted review
Reply from ABAX UK
Hello,
Thank you for your feedback.
I’m sorry to hear about your experience and that we did not meet the level of service we strive for.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. Please feel free to reach out via email.
Kind Regards
ABAX UK
Very good and quality services
19 December 2022
Unprompted review
Reply from ABAX UK
Hello,
Thank you so much for your feedback. Should you ever need anything more from ABAX, please don't hesitate to get in touch :-)
Kind regards,
ABAX UK
Vicki a credit to Abax
If there were 10 stars to give i would add on the extra 5. Vicki is just outstanding. Always there to help and always goes the extra mile to do what she can.
She is a real credit to Abax and is a pleasure to work with her.
14 December 2022
Unprompted review
Reply from ABAX UK
Hello
Thank you so much for your positive feedback! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.
Have a wonderful day!
Kind regards
ABAX UK
Made a call and asked for ring back
Made a call and asked for ring back, good to their word they returned my call within a few minutes. Answered my query immediately, was bright & breezy and then tweaked our account to combine our invoices into just one a month. Followed up with email explaining in full.
Excellent and very pleasant service.
8 December 2022
Unprompted review
Reply from ABAX UK
Hello,
Thank you so much for your feedback. Should you ever need anything more from ABAX, please don't hesitate to get in touch :-)
Kind regards,
ABAX UK
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