ABAX UK Reviews 324

Really Great service, we us ABAX for our mobile assets and vehicle tracking. would highly recommend.

Recovered Food Truck Trailer - Using ABAX Battery packs. Police quickly recovered after ABAX were able to provide last locations.

This saved me a lot of trouble. Nice one ABAX

ABAX has genuinely levelled up our fleet operations at Charterhouse. Real‑time tracking plus detailed reporting is exactly where good fleet management software proves its worth. Thank you ABAX team!

The purchase of an abax system was a pleasure from the start , and the ongoing support has been fantastic. It's such a good system and well worth the cost..
Very easy to install and once you get the hang of the webpage, easy to see the usage!

I have been a loyal, paying customer since March 2021. When I signed my Order Confirmation, it explicitly stated: "Contract Duration: 36 months."

What they don't clearly explain is that they bury a punitive, automatic 12-month rolling contract clause behind a hyperlink in their standard terms. If you miss a strict 90-day notice window before your anniversary date, they instantly lock you in for another full year.

When I no longer needed the single tracker for my business, I tried to exit amicably. I offered a completely reasonable 90-day paid notice period to settle the account fairly. Customer Service flat-out refused. They had zero interest in coming to a sensible compromise with a 5-year customer; their only goal was to cynically enforce a hidden clause and extract another 12 months of payments for a redundant service.

Worse still, the customer service agent repeatedly ignored my questions regarding discrepancies in their own contract terms and completely refused my requests to escalate the matter to a manager or their legal team. You are just met with a copy-and-paste script designed to stonewall you.

To add insult to injury, once you are finally allowed to leave, they demand you post back their 5-year-old, obsolete hardware or face an £80 penalty fee per unit.

This is an incredibly underhanded, archaic way of conducting B2B business. They rely on trapping customers in small print rather than retaining them through good service. Avoid at all costs.

After more than 4 years of paying ABAX for multiple trackers I decided to change to another company. I assumed I was out of contract after such a long period of time, but learned that ABAX apply a rolling contract, and you need to give them 3 months notice before the end of the contract date or they lock you in for another 12 months. I assume this is buried in the small print somewhere, since it was never explained to me.
I spoke with Customer Services but did not get very far. From the outset they seemed to have no interest in anything other than extracting the largest sum of money possible from my company. I cannot see any reason for this type of contract other than to cynically exploit their customer.
After asking if I wanted a figure to buy out the remainder of the contract I received a number that seems to be higher than if I just left the contract to expire.
This is a very underhand way of conducting business. I would urge others to avoid this company at all costs.
PS They also demand return of their units, or I will be charged £80 per unit, though they clearly cannot be used again.

** DO NOT GET SCAMMED LIKE THE REST OF US **

I really should have read these reviews before signing up, 3 years we have had to pay for these trackers without being allowed to end the agreement. We have finally paid the last payment and they are now telling me I should have read the small print as I now owe them £80 per tracker unless I return them. The units we were told couldn’t be installed under metal so were useless on our machinery. They got ripped off and one vehicle written off with it. Apparently I should have claimed through my insurance for the tracker!!!

Please read all these reviews and don’t sign up, terms and conditions hidden and not clear on sign up, extremely rude and belittling staff on the phone and trackers unfit for usage.

They will then respond with ‘ I’m sorry as we pride ourselves on customer service ‘ you don’t at all, you have no customer service and it’s all a big scam that people don’t realise what they are getting into.

Please do not make the same mistake many of us others have made a stay well clear!

Great communication and service.

Really Good Quick and efficient Service made very easy with Great Communication to get set up

We have a fleet of vehicles all requiring trackers - system is easy to use and visually easy to follow - easy to switch devices between cars and also great for mileage capture (business and private)

Its so nice to speak to a person on the phone who was very knowledgeable and helpful. Solved my query in minutes.

Good service and trackers are bang on. For the price I’d definitely recommend

I contacted customer support regarding one vehicle and Jessica kindly advised on some others that were having issues (some our issues!) She was proactive, polite and friendly. Very prompt response from the online chat too.

The transfer from Movolytics to ABAX was seamless, all done remote and no interuption to the service

Buggered me to get the trackers soon as they arrived no one wanted to help to activate or help fit

Atrocious customer service. Avoid like the plague and use So Trak!

Fantastic company great service

Great product easy to set up and use

Abax sorted my problems out very quickly and got me back running

I have worked with Abax UK in 2 different companies and both times have been a fantastic experience.
For our business needs, Abax UK has proven time and time again an essential tool.
Today we were reminded again how useful the tool is when one of our vehicles was stolen, we were able to direct the police to its location.
With the full support from Matthew Meadow who has gone above and beyond to ensure we get the best use of the trackers and its capability.

Rob J
G & J Peck