a1smartstore.com Reviews 143

Why do I have to return a faulty drone to China when I purchased it in the UK. when received 4 buttons was on the wrong side from each other and upside down and One battery did not work, out of 3. PayPal intervened but sided with A1smart shop side. avoid this company if you have a fault you will have to send it back to China at your expense and will probably say it didn't get there or in the condition from New and you only may get 50% back or less.

I ordered a drone from this company a month ago and the camera gimbal stopped working so I emailed them and they didn’t even know the facts about the product, and after awhile of messaging back and forth with them they called me a liar because apparently I can’t read how much it was going to cost to ship it out to them, I highly recommend that you do not use this website or any of their other ones as they have no respect for their customers and would not compromise on anything you suggest. Absolutely useless

Terrible experience with this website !! Don't order anything !
My order never arrived, they were supposed to resend another one, after a month, still nothing. They sent me a tracking number that wasn't working, I asked to have the correct tracking number, they said ok but never sent it to me.
When complaining about how unprofessional this was and asking for a quick delivery or a refund, they said "no need to chat with you for this little amount of money".... Well that's a curious way of talking to customers !
I got a refund but I needed the item for a trip, and never got it... how disappointing.
Update : after posting this review I received this from them : "you go to hell **** off,, I **** you as hole.."

Horrible company. Bad service. Sent the wrong item. Sent the headphones back, still havent received a refund. Had abuse sent to me online via emailing from their staff. DO NOT USE THIS SITE.

I ordered a drone off these gangsters and it arrived late and faulty. Was promised a replacement part was being sent on numerous occasions but was a lie. And then with no trust as I was lied to on numerous occasions, they wanted me to post the item back to China at my expense. Even though it was from a German website I bought the product. It’s guy like these that give buying from the web a bad reputation. STAY WELL AWAY.

I ordered some huwawei earbuds for £51.

They were advertised as being 'shipped from uk' but they took 12 days to arrive. The seller responds to communications but cannot evidence shipping until the item lands in UK.

The seller provides you with a Royal Mail tracking number but the item is not trackable until it arrives in UK, which is basically a day before it is delivered to your door.

So i was quite nervous that this was a fraud, right up until the item was delivered (I assume they are being shipped from china.

The product came with Chinese packaging and was clearly destined for the Chinese market; the seller is obviously re-selling these into europe.

On a positive note the earbuds were very high quality and they are definitely genuine, so overall i am pleased, however the seller should make the shipping time and shipping location clear to buyers.

I guess they are afraid that it will drive customers away.

All in all, I would use them again and i would recommend them based on my experience.

Just be aware that the deliver time is likely to be around 12 days.

I bought a huawei honor watch on this site at a great price, the delivery time were respected and when I had a problem with the tracking of the package the seller was very prompt and kind to solve it. I recommend buying on this site

Updated review . Very abusive. Parcel lost in mail. Tryed to get help from a1 smart shop but they would only answer with a tracing link and not answer any questions or help. Paypal claim submitted. I have now had a writen answer from a1 smart shop. Given the language used i can not repeat on here but had f's and surgestions of things i should try to do to myself. Royal mail have also informed me the reason i did not get my parcel and it seems lost is because 2 extra didgets were put at the end of my postcode and no space either even though it was correct in confirmation of order email.

Ordered a drone, it arrived well packaged and delivered in 10 days. Tracking number supplied after about 5 days. Website easy to use and order from, and at the lowest price.

Perfect price, excellent product, quick friendly & professional reply from Mr Chun to my enquiry regarding delivery time (there is very high demand in the Netherlands at present). Recommend without reservation! Many thanks, Trevor Howe

Thanks for the beautiful smart watch! Shipping was quick and the quality is amazing!

I did order 2 items from eu store , sent a message to explain i needed the tracking number since i where in a rush , seller told me yes i will uppload the numbers and i asked about where they are shiped from it was 100 % eu . so today i got the number to track the items are in china atm . I asked and mailed the store atleast 4 times and where lied to . My best guess in all orders are expressed shipped from china and there exist non of the stores listed when you order . i do not even know if i ever will see this items or get custom tax . Not recomended . krister / sweden

I ordered a Poco M3 on the 27th of March. 10 days later I received an email saying that "my courier cannot post the mobile phone to your address due to the pandemic".
In fairness there was a bank holiday in this timeframe & the seller refunded me immediately but disappointing nonetheless.
Be aware of this issue if you have an Irish address.

I was impressed with the saving on the drone. Bought it then read the reviews which initially caused me some concern. I need not have worried. The drone arrived few days later, more than happy with this service from this company and will consider using them again. Need to exercise a bit of patient and faith with all that is going on. Thank you.

Great customer service! Best prices and fast delivery! 👍🙏👌❤️🌹😘
Absolutely nummer one web store!

Ordered and paid for a drone on 6-2-21...according to the website it was UK stock and would be delivered in 5-8 working days. On the 3-3-21 after having sent numerous messages asking for the promised tracking info and receiving no replies I went through the resolution centre with PayPal requesting a refund. 3 days before the cut off time to reply to them A1 actually gave me tracking info which showed that the item had been dispatched on the 10-3-21, 23 working days after I'd paid for it. Way too late for the birthday present I'd bought it for. Doesn't seem the right way to do business when you have to get a third party involved to give a business a kick up the ass to stop their attempt at theft. Long story short, don't bother with A1Smartshop.

I was quoted 5-12 days for an android box to Ireland, stating package was in it's EU warehouse, they shipped the item from China and waited over a month for it.
Pay the extra money and purchase from a reliable source.

Do not buy anything from them.
Selling wrongly described items, when asked about return gives Chineese address. Don't bother with him, spend some extra and get it from Amazon!

It's my second time in this web shop. Very fair and honest. Customer service is very attentive. Recommended!