a1smartstore.com Reviews 143

Great price, great service.

Had trouble pairing my new device. I thought I would have to return it. Sent the company an email describing my problem and Yim responded with advice on how to fix it the same day. Very happy with the service. Thank you

the BEST service. Fast deliveries, I have been their customer Sept 2019 and will continue doing business with Andy. Thank you for the great services

This was the first time I had purchased from A1Smartstore and the experience was excellent, the item arrived very well packed, very quickly, and I contacted the supplier twice and received a prompt reply.

Good and fast

Great experience!

They shipped fast with tracking. Received the package and my unblock is still working great!

Overall good, I bought the Redmi earbuds and received it faster than my expect and the sound is also very good, I already recommended to my friends buy from this shop.

very responsive to inquiry, and very efficiency with their service...... highly re-commented.

GREAT CUSTOMER SERVICE, HIGHLY RECOMMEND!!!
HAVE PROBLEM WITH THE A/C ADAPTER, SEND EMAIL AND RECEIVE REPLACEMENT AS PROMISE.
WILL PURCHASE AGAIN.

This store is really interesting, full of useful and high-quality products.
Also perfect customer support. Definitely come back to buy other stuffs here

Fast delivery , unit working well

I’ve ordered from here before and had no issues but this time I ordered a camera with film for £30 and emailed 5 days after just asking when I could expect it.

I got a rude response saying
‘A ctually, our shipping policy is already showing it clearly the delivery time on my website and
it does not have any hidden the shipping policy and misleading, please check this clearly:
( sent website link?
and the estimate delivery time is still not yet expire ,
please trust me and please keep patient in waiting is OK, ’

To which I just stated it was a rude response and It had been over two working days and I just wanted the tracking number it said they provided cos I hadn’t had an email

He then just responded would you mind if i refunded you if you feel that way.

Then before I responded he immediately refunded it, confirming it hadn’t been shipped. No apology, no wait for consent.

I just said back well I wanted the item I just wanted the tracking number I didn’t want a refund.

So not sure why he handled it like that, I was just enquiring for shipping information, got rude replies and my order cancelled so maybe order with caution especially if you were expecting it within a time scale as this was a gift and left me cancelled 5 days later without my consent- he apologised after and said he didn’t want me to think I had been scammed which is understandable and nice however I never thought that and just wish he had waited for my reply before just cancelling my order

I have deal with this vendor for about 3 years. He is honest and reliable. Fast shipping. Buy with confidence. Highly recommended.

Andy offers a good service and good guidance whenever I have problem with the box

Smooth transaction. Responsive to messages. A1 lives up to its name

AVOID AVOID AVOID
Brought the sg907 drone less than 4 weeks ago and it didn't come with the spurs, first time using it the camera didn't work on the Bottom but next time it did then today the 3rd time I used it I pressed the home return button and the app froze and the drone just flew off didn't matter what you did with the cortols the drone just carried on flying until you couldn't see it anymore and now I have no drone bit enjoying when they advertise the drone as a no lose drone and will allways come home ( thats a lie)
Contacted A1 to say I wanted Somthing sorted as this went faulty nothing to do with me but all I got back was about 20 messages of abuse threatening me with Chinese people he knew in the UK..
All so sent me messages saying the UK people are very poor in this pandemic and all I am is a poor guy.
Ive had several messages calling me poor and I should stay in home and he's reported me to the hong Kong government and the UK police and if I leave back feedback he will get me sorted.
Please don't buy off this company as your regret it I've kept all emails for proof as its threatening behaviour.
Let's hope PayPal sorts this as £120 is a lot of money to lose

Andy was most helpful and efficient in his after sell service. Highly recommend any purchases from Andy. 🙌🏼

Order another item from A1, quick delivery and good value for money. With the good customer service, I feel more confident to order from A1. Strongly recommended.