Poor communication. Have not received product as of yet and not sure it will be received based on other reviews. Should have checked Trustpilot first. If no response within the next few days will disp... See more
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Review summary
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I should have reviewed Trust Pilot before ordering these Christmas Gifts.. Total Scam,,, Customer service from a "Lea Dohring appears to be an Ai bot. No delivery of goods ordered in early Decem... See more
Company replied
Do not go near this company they are unprofessional, poor communication skills and are not fit to call them selves a company. Give a wide birth. Do not buy anything it doesnt arrive and unlikely you... See more
Company details
Written by the company
A'DAR Norther Germany, die deinen Alltag smarter macht Wir sind ein deutsches Startup aus Hamburg mit einer klaren Mission: innovative und nachhaltige Techprodukte zu entwickeln, die deinen Alltag nicht nur einfacher machen, sondern auch zu deinem Stil passen. Modernes Design trifft auf durchdachte Funktion – für Menschen, die Wert auf Qualität, Ästhetik und Nachhaltigkeit legen.
Contact info
Friedrich-Penseler-Straße 36c, 21337, Lüneburg, Germany
- support@a-dar.com
- a-dar.com
1.9
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give no stars I would!
If I could give no stars I would!
I recently purchased the magnetic power bank with the free slim power bank, but was very disappointed with the level of charge that the power banks provided. I emailed to express my level of dissatisfaction and originally received a response from Lea Dohring regarding the temperature of the power banks, nothing to do with my email!
I have then emailed twice to the support email address requesting a full refund and asking how to return the items, but I have had no response whatsoever ever!
I would suggest not using this company as the products and customer services are far from satisfactory.
3 March 2026
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your feedback. We’re sorry to hear that the charging performance did not meet your expectations and that you have not yet received a response regarding your refund request. That should not happen.
If you would like to return the items, please contact us again with the subject “Trustpilot – Return Request” at support@a-dar.com
, so we can review your case and provide the return instructions.
Your A`dar Team
Image
Image
Hey AAKASH,
Thanks again for taking the time to review NordCharge - Magnetic PowerBank + FREE SlimPowerbank.
Your product review
Aakash K.
starempty starempty starempty starempty star
Took over a month to dispatch the items from Germany. When I I expressed my lack of interest to carry on with purchase based on length of time I waited and the fact I wanted it for travel (travelled to 3 countries including Germany) then the team sped up and did not want to refund me. They quickly sent the product out and said “ah, too late, it’s been shipped now”. Not exactly in those words but that was the attitude. I have all the emails to back this up! The product in itself, not with the money. Using it now in fact. Batt iPhone 15 was at 10%, batt pack at 100. Now batt back at 80% and iPhone only at 23%. Batt pack hot, phone hot. All in all the worst e-commerce experience of my life. The products deserve to be binned. That’s probably where they will end up anyway. Oh, I was offered a 5% discount for the troubles. I spent over EUR 135 on 2! Useless company, useless products. I don’t even have the energy to fight them and send the products back. It will cost me money to return it. Stay away people. In all my life this is the most genuine I have been on a review.
4 January 2026
Reply from A`DAR NORTHERN GERMANY
Hello Aakash,
thank you for your feedback. We’re sorry to hear about the delay in dispatch and that the product performance did not meet your expectations.
Please contact us with the subject “Trustpilot – Aakash” at support@a-dar.com
, so we can review your case and work toward a solution.
Really great design and look
Really great design and look. Does the job when charging and the only thing I’d say was a surprise was how hot it gets when charging my phone.
5 March 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Nathan,
thank you very much for your feedback! 😊
We’re glad to hear that you like the design and that the charger works well for you.
A certain amount of warmth can occur during wireless charging, as energy is transferred inductively. Our devices include temperature protection to ensure safe operation. If you ever feel the heat is unusually high, feel free to contact us at support@a-dar.com
.
Thanks for sharing your experience!
I’m lucky to get 1 charge out of this
I’m lucky to get 1 charge out of this. It starts at 100% and when my phone is fully charged, your charger unit shows 0% of power left in it. The other charger units I have give at least 2 charges before running out of power. Not impressed with this
17 December 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Alva,
thank you for your feedback. We’re sorry to hear that the charging capacity did not meet your expectations.
The number of charges a power bank can provide depends on several factors, such as the battery size of your phone, usage during charging (screen on, apps running, data connection), and energy loss during wireless charging. In many cases, one full charge can already use most of the available capacity.
If you need more charging cycles, we also offer higher-capacity versions such as our NordCharge Max (10,000 mAh), which are designed for stronger and longer charging performance.
If you feel your unit may not be performing correctly, please contact us with the subject “Trustpilot” at support@a-dar.com
, and we’ll be happy to check this for you.
Your A`dar Team
Would have been a 5
Would have been 5, but all info was in German. ( I chose this company/product as it WAS German, but, made in a China!)
Anyway, would have expected multi language info included. Apart from that awesome design, build, very happy.
3 March 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your honest feedback! 😊
We’re really glad to hear that you’re happy with the design, build quality, and overall product.
We also appreciate your comment regarding the manual being only in German. That’s helpful feedback, and we understand that including multi-language instructions would make the experience easier for international customers. We’ll take this into consideration for future improvements.
Thanks again for sharing your experience with us!
If I could give 0 stars, I would AVOID!!!
If I could give 0 stars, I would. Avoid, this company, it is seriously not worth the stress.
I ordered the power banks at the end of November, checked Trustpilot the next day, saw all the negative reviews and then cancelled the order immediately. After days of emails going back and forth on why I was cancelling the order, the power banks were still sent out via DHL on 4th December???. Received notification from Royal Mail 12th December that I would have to pay a customs charge of over £30.00 before they can deliver them?. I refused to pay and asked them to be returned to sender.
I have written confirmation on 14th January 2026 that they had received them and my full refund will be reimbursed. It is now 3rd March 2026 and I have still not received the refund despite continuously chasing since the end January. Now they have the products and my money, I am at a loss as to what to do next. Refund policy say 14 days, I am way beyond that and counting.
UPDATE, I have finally received my refund against order #3185
30 November 2025
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your detailed message. We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially since you cancelled the order, refused delivery, and were later informed that the items had already been returned.
If the return was confirmed on 14 January 2026 and a full refund was promised, it should of course have been processed within the stated timeframe. We sincerely apologise that this has not yet happened.
Please contact us with the subject “Trustpilot – Refund Outstanding” at support@a-dar.com
, including the confirmation you received on 14 January. We will review the refund status immediately and ensure this is resolved.
Your A`dar Team
Horrible to deal with - avoid
Order (5755) placed on 15th January. As at 3rd March multiple emails chasing order, bland email responses with no order updates just continuous requests to provide order details to check despite providing more than once. Request to cancel order ignored. Raised with credit card company to deal with. I suspect fraud as zero compliance to Consumer Law.
Yesterday advised order despatched (DHL) and today advised that order has been delayed (DHP). Emails to reinforce cancellation of order have not been responded to. If courier does turn up the delivery will be refused.
My advice - do not use this company.
10 March 2026 - order received yesterday despite multiple cancellation requests. Package remains unopened and I’ll contact my credit card company. Vendor has reached out after the initial review, but has not responded to multiple emails prior to this. They are asking for information they already have but have not responded to.
A’DAR - email me details on how to return your products at NIL cost to myself.
3 March 2026
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your message regarding Order 5755. We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially after repeated emails and a cancellation request that you feel was not properly acknowledged.
Your concerns about the lack of clear updates and the conflicting dispatch notifications are taken seriously. This is not the level of communication or service we aim to provide.
Please contact us with the subject “Trustpilot – Order 5755 Review” at support@a-dar.com
, so we can urgently check the order status, cancellation request, and shipment details and work toward resolving this properly.
Your A`dar Team
Impossible to return goods and get a refund
Update: A’Dar challenged my review and Trustpilot have now verified it. I responded to A’Dar’s message and sent them full information 2 weeks ago - no reply. My conclusion is that this is not a trustworthy company.
I wrote on the same day of delivery asking to return an iPhone charger and the company never provided a return address, despite their ‘easy returns’ guarantee in their Instagram ad and confirmed on the company website. Not allowing returns is a breach of UK and European distance selling regulations. Neither their website nor their customer service (despite repeated email requests) provide a return address. In my case, I was left with products that I did not feel matched the advertised description (although by law I do not need to provide a reason to return within 14 days - which is what I asked repeatedly to do). I would not trust this company again.
15 December 2025
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your feedback. We’re sorry to hear that you experienced difficulties requesting a return. If you contacted us within the applicable return period, you should of course receive the necessary return information.
Please contact us again with the subject “Trustpilot – Return Request” at support@a-dar.com
, so we can provide the return address and review your case properly.
Your A`dar Team
Very good bit of kit
Very good bit of kit. It’s in use daily. Nice design
26 February 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your great feedback! 😊
We’re really glad to hear that you’re using it daily and enjoying the design.
Thanks for sharing your experience with us!
Good product
10 November 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your feedback! 😊
We’re glad to hear that you’re happy with the product.
Thanks for sharing your experience with us!
Perfect
Perfect, small barely noticed on the phone. The battery appears to last forever.
19 November 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your great feedback! 😊
We’re delighted to hear that you like the compact design and that it’s barely noticeable on your phone. It’s also great to know that the battery life is working well for you.
Thanks for sharing your experience with us!
POOR SERVICE
I wrote this review back in September, requested goods in August
I have never received the goods out a refund
Order 1433
I wrote a review and it got taken down
That's my order number - I have screen shot of confirmation August 20They keep sending me the same email asking for the same information
If you want me to upload I will - but judging by previous reviews we cannot all be lying ...
3/11/2025 - Still heard nothing from them. No email nothing - all i get is the odd email from Trustpilot - who do not seem to believe thier readers - 82% cannot be wrong
2/122/2025 - Still no refund or product. PLEASE DO NOT USE THESE PEOPLE
2026-04-12 Update , still no goods or refund.
21 August 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Nigel,
thank you for your message regarding Order 1433. We are very sorry to read that you state you have neither received the goods nor a refund since August. That is clearly not an acceptable experience.
We also understand how frustrating it must feel to repeatedly receive similar responses requesting the same information. That should not continue once your order number and confirmation have already been provided.
We would like to urgently review your case, including:
Order #1433 status
Payment confirmation from August 20
Any prior refund processing attempts
Previous correspondence history
Please contact us directly with the subject:
“Trustpilot – Order 1433 Urgent Review”
at support@a-dar.com
If you have screenshots of the confirmation, you may include them so we can reconcile everything immediately.
We want this matter properly investigated and resolved.
Very helpful customer service
Very helpful customer service.
Thank you very happy with our power banks .
17 February 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello Yasmine,
thank you so much for your kind words! 😊
We’re delighted to hear that you found our customer service helpful and that you’re very happy with your power banks.
Thanks for taking the time to share your experience with us!
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your great feedback! 😊
We’re really pleased to hear that you’re happy with your purchase and enjoying the product.
Thanks for sharing your experience with us!
Order #5347 Terrible dont trust them
Terrible. I ordered on January 1st and didnt get anything at sent so i asked for a refund in february and told 5-7 days from the 3rd of Feb and its not the 17th of feb and no refund. Unacceptable
1 January 2026
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for your message regarding Order #5347. We’re very sorry to hear that you have neither received your order nor the refund that was promised within 5–7 days. We completely understand how frustrating this is, especially after waiting beyond the stated timeframe.
A refund that was confirmed should be processed within the communicated period. The fact that this has not happened is not acceptable, and we sincerely apologise for the delay.
Please contact us directly with the subject “Trustpilot – Order #5347 Refund” at
support@a-dar.com
, so we can urgently review the payment status and ensure this is resolved without further delay.
We appreciate you bringing this to our attention and want to get this sorted for you properly.
Was able to last all day and most of…
Was able to last all day and most of the night taking photos with flash and playing games also for paying fares on the night busses to get home without fear of the phone battery running out.
Great bit of kit
19 December 2025
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you so much for your fantastic feedback! 😊
We’re delighted to hear that it kept you powered all day and most of the night – especially with photos, games, and even paying fares on night buses without worrying about your battery running out. That’s exactly the kind of reliability we aim for.
Thanks for sharing your experience – we’re glad it’s been such a great bit of kit for you!
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you so much for your great feedback! 😊
We’re delighted to hear that you found the product brilliant.
Thanks for taking the time to share your experience with us!
A'DAR gave good service
A'DAR gave good service and delivery on time. Electrifying experience!!!
17 February 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you very much for your great feedback! 😊
We’re delighted to hear that you were happy with our service and the on-time delivery — and we love the “electrifying experience” comment! ⚡
Thanks for sharing your experience with us!
Avoid!!
Avoid!!! They are a scam. I placed an order on the 28th December 2025 and haven’t received it as of mid February 2026. I have emailed them several times chasing my order only to get a response saying they will investigate. They appear to be using AI for their customer service as all their emails are similar in response and very generic and sent at the same time every day. In my latest email from them they asked my to explain why i haven’t received my order! They also have a UK website so please be aware.
Update : After replying to their request to contact them again, they told me that they would offer a full refund as of Wednesday 19th February and I would receive a confirmation email on that day. I have still not received a refund or any further correspondence.
17 February 2026
Reply from A`DAR NORTHERN GERMANY
Hello Martin,
thank you for sharing your experience. We’re very sorry to hear that you have not received your order after such a long time and that the communication you’ve received has added to your frustration. Waiting from late December until mid-February without a clear resolution is understandably upsetting.
We also regret that our replies felt generic or repetitive. That is not the level of clarity and personal support we aim to provide, and we understand why this would cause concern.
We would like to urgently review your order and provide you with a clear update or resolution. Please contact us directly with the subject “Trustpilot – Priority” at
support@a-dar.com
, so we can locate your case immediately and address it properly.
We take feedback like this seriously and would appreciate the opportunity to resolve the matter.
Second Review – Still No Refund, Still Ignoring UK Consumer Law
I never expected to have to leave a second review, but here we are.
Despite cancelling my order on 3 January, ADAR have still not issued the refund they are legally required to provide under UK consumer law. Instead, they are now claiming the power banks have been dispatched – after the contract was cancelled.
I have made it absolutely clear that I do not want the goods and I do not want a 10% “discount” as some kind of consolation. A discount is not a substitute for a lawful refund. I will be refusing delivery and continuing the chargeback process through my credit card provider.
All ADAR have achieved is wasting my time and creating unnecessary stress. If a company chooses to trade in the UK, it should understand and comply with UK consumer law.
I cannot recommend this company.
AVOID.
16 February 2026
Unprompted review
Reply from A`DAR NORTHERN GERMANY
Hello,
thank you for outlining the timeline so clearly. We understand why this situation has caused serious frustration and concern. If a cancellation was submitted on the same day as the order and reconfirmed shortly after, it should have been properly reviewed and processed.
Dispatch notifications being generated after a confirmed cancellation understandably create confusion and undermine trust. That is not how this process should work. We also apologise for any language barriers in communication and for any delivery failures of our support email address. That is certainly not acceptable and will be investigated internally.
We would like to formally review your case, including:
The cancellation timestamps
The payment and refund status
The dispatch notifications issued after cancellation
The email delivery failures
Please contact us directly with the subject “Trustpilot – Order 5455 Priority Review” at:
support@a-dar.com
We want to examine this properly and ensure the matter is conclusively resolved.
Thank you for bringing these concerns to our attention.
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