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58 Facettes Reviews 3,094

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are as described and often exceed expectations. Many highlight the excellent service, appreciating the staff's helpfulness and responsiveness, which contributes to a smooth purchasing process. The delivery service is frequently commended for its speed and secure packaging, ensuring products arrive in perfect condition. However, some customers also noted issues with delivery, experiencing delays, missing items, or receiving products later than expected. A few people were dissatisfied with the shipping methods, finding them unreliable or not meeting advertised timelines, especially for high-value purchases. There were also isolated instances where product descriptions, particularly regarding size or accompanying documentation, were found to be inaccurate upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are very pleased with their purchases, noting... See more

Quality

Clients share positive opinions on quality. Many reviewers are very pleased, noting that items like rings,... See more

Delivery service

Users describe positive interactions with delivery services, often highlighting fast and secure shipments,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being kind, responsible,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently made a purchase from 58 Facettes. Mila's English is much better than my French and she ensured that the transaction was smooth and hassle-free; je vous remercie Mila! As a customer livi... See more

Rated 5 out of 5 stars

Amazing team, wonderful experience. Eager to clarify and answer questions, jewels are properly described. Amazing customer service in the era of AI, it was a pleasure to speak with humans.... See more

Rated 5 out of 5 stars

I booked an appointment at their store in Paris wishing to buy a Cartier trinity ring. The lady that served me was nice and found soon a ring in my size. according to their database, the ring also... See more

Rated 5 out of 5 stars

Great service; strong client support from just an inquiry that lead to a purchase. Quick reply to questions & requests for additional photos.Thank you Lucie & Mila for your help!

Rated 5 out of 5 stars

Very professional shop and shopping experience- super fast shipping and lovely packaging ! Very pleased and happy with my ring that came as is was described. Highly recommend this shop and I will defi... See more

Rated 5 out of 5 stars

I’ve decided to treat myself for my upcoming birthday and I found a perfect gift here, on 58. Impeccable, maintained, timeless piece of luxury jewellery for a fraction of a price at regular shops. Hig... See more

Rated 5 out of 5 stars

I couldn’t have found a more perfect vintage, unique ring. The service and selection is top notched. I initially wanted a different ring but knew this was the one when I put it on. Thank you to 58 Fac... See more

Rated 5 out of 5 stars

Excellent, very pleased, the pendant looks amazing, rich color, detailed, very attractive. Was mailed right away, no delays with shipment, on time delivery.

Rated 5 out of 5 stars

Everything worked very well, quick dispatch, well packed and beautiful product in perfect condition. Plus perfect customer service by Mila. Thank you!

Rated 5 out of 5 stars

I wanted to buy a cartier love cuff bracelet. They tríed their best to find the ítem but it wasn’t impossible in the end. The shop gave back my payment without any problem so I recommend them. They... See more

Rated 5 out of 5 stars

This was my very first purchase with 58 Facettes, and it has been an outstanding experience from start to finish. Communication was always clear, professional, and genuinely friendly — I trul... See more

Rated 5 out of 5 stars

Im happy with my vintage chopard watch, the sale and delivery experience was seamless. Warren watches delivered a great experience from price discussion, to sharing care and usage instructions until d... See more

Rated 5 out of 5 stars

Delighted with my purchase. Came internationally within 2 weeks, lovely presentation box. Item just as described and in excellent condition. Would purchase from this retailer again.

Rated 5 out of 5 stars

Beautiful vintage jewelry, I love their selection, quick and well wrapped shipping. French language only, international sales might be easier with english as further option.

Rated 5 out of 5 stars

I was very satisfied by the service and quality of the products, delivery tine was reasonable and the products were well pacakaged. Merci beaucoup

Rated 5 out of 5 stars

This experience was way better than I could’ve hoped for. Beautiful ring and extremely fast shipping.

Rated 5 out of 5 stars

The communication was very good, helpful and kind. I always received quick answers to all my questions.

Rated 5 out of 5 stars

It was a pleasant experience. The neckless arrived quick and is a keeper for sure!

Rated 5 out of 5 stars

Quick delivery and beautiful product! Super happy with my new ring. The ring was shipped and delivered to holland within just a few days.

Rated 5 out of 5 stars

Very happy with 58Facettes shop very beautiful jewelry!!100%recommended shop!!I definitely buy again❤️

Rated 5 out of 5 stars

I am pleased with my purchase. It arrived within a week. It looks great!

Rated 5 out of 5 stars

Very pleased with my ring that came as is was described.

Rated 4 out of 5 stars

Solid experience Only point for improvement is the displaying of the delivery service. My parcel originated in France where it was shipped via „La Poste“ and within Germany it was shipped via DPD.... See more

Rated 4 out of 5 stars

I experienced a professional service and quickly response to questions and follow up on the delivery. The certificate had a small error, and I received a new correct one. I can recommend your shop (a... See more

Rated 4 out of 5 stars

Good communication, fair pricing, flawless delivery, good product. Just too many emails.

Rated 1 out of 5 stars

Bought a Cartier Santos watch, and according to the advertisement the watch should come with original box and papers. However, when I opened the package, the box was wrapped in a silly 58 Facettes box... See more

Company replied

Rated 1 out of 5 stars

1 star because you cannot give 0. Terrible experience; for the second time in a row, I buy an item that, not only doesn't get shipped, but the next day it is still online and 250eur more expensive!... See more

Company replied

Rated 1 out of 5 stars

I cannot comment on the ordered goods because they have not arrived yet. I ordered the goods on Friday, September 26, 2025, and they were shipped on Monday, September 29, 2025, which is fine. However,... See more

Company replied

Rated 1 out of 5 stars

The purchase, a high value item meant as a Christmas gift, was agreed before purchase to be shipped same day in order for delivery before Christmas. However for an undisclosed reason the seller neglec... See more

Company replied

Rated 2 out of 5 stars

I placed my order on Monday, September 1st at 7:30 AM. Their website promises shipping within 48 hours, but that wasn’t the case: - A shipping label was only created on September 3rd at 09... See more

Company replied

Rated 3 out of 5 stars

It’s been over two weeks since my purchase and the item still hasn’t arrived. The tracking link I was sent doesn’t work, and I’ve had to personally follow up with the company every single day to get a... See more

Rated 2 out of 5 stars

The problem is that they outsource the delivery. I bought a watch just before I left France. It was to be delivered to my friend's apartment. However, instead of having the watch delivered to their sh... See more

Company replied

Rated 1 out of 5 stars

was a very said experience the bracelect cartier was a fake description . i never recomend this site. I bouth a cartier braccelet describe with 190mm wrist and send too me a bracelet with near 15... See more

Company replied

Rated 1 out of 5 stars

I ordered an antique bracelet for 6500 euros in celebration of the holidays. After 10 days I called FedEx and was told it never arrived to me because FedEx had a lack of proper documentation from 58... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Buyer

Written by the company

Bijoux d'occasion signés et vintage, certifiés par des experts. Achat, vente, dépôt-vente et estimation de bijoux d'occasion signés et vintage, en ligne sur notre plateforme et dans notre showroom parisien. Spécialistes du bijou de seconde-main, nous travaillons avec un réseau de professionels et nos propres experts pour vous proposer un large choix de pièces uniques certifiées et vous accompagnons dans la vente de vos bijoux. Remises à taille, transformation de bijoux anciens, upcycling.


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very satisfied

The ring was perfect, shipping was within promised timeline. The only negative thing was that I didn’t get an email when the item was shipped, but had to ask. However, received the tracking code within an hour and was then able to pick up my parcel from the post office.

2 March 2023
Rated 5 out of 5 stars

My first purchase from 58 Facets

I wanted a simple gold and diamond ring I could wear every day with other rings on the same hand. I saw so many rings I liked that it was hard to choose just one. The variety of beautiful rings in excellent condition was impressive as were the prices in comparison to new rings. My ring arrived in time, safely. It is exactly as I expected.
Now I’m looking forward to buying another to pair with it.

11 January 2023
Rated 5 out of 5 stars

Good service and great jewels

Even if there was an hiccup with the delivery, I want to give 5 stars because when they did realise the issue, they followed up and I got my delivery with a reasonable delay .

20 May 2022
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Reply from 58 Facettes

Thank you very much for your trust and your review! We apologize again for providing the wrong delivery tracking link, but we are happy that you had a good experience buying on our platform and hope to see you again soon!

Rated 5 out of 5 stars

TRES REACTIF

16 February 2022
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Reply from 58 Facettes

Merci beaucoup Monsieur pour votre confiance et votre avis ! Nous sommes ravis que les boucles d'oreilles vous plaisent et que vous ayez été satisfait de nos services. Nous espérons vous revoir bientôt sur 58 Facettes.

Rated 5 out of 5 stars

service au top contact telephonique…

service au top contact telephonique tres agréable continuez comme cela katia schroeder

22 November 2020
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Reply from 58 Facettes

Merci Madame pour votre confiance et votre avis. Nous sommes ravis que vous ayez été satisfaite par nos services. À bientôt sur 58 Facettes !

Rated 5 out of 5 stars

Unique present, top delivery!

I wanted this birthday present to be a very special one... found the right necklace et went for my first experience in on line jewellery.. on line tchat et on time delivery: everything went fine ! My friend is delighted with her special necklace!

22 June 2020
Unprompted review
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Reply from 58 Facettes

Thank you Marilou for your trust and your review, we're happy that you had a good experience buying on our platform and hope to see you again soon!

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