50five Reviews 1,336

It's a fraud. 50five was contracted by Arval here in Belgium, to install a charging point home... They confirmed that they would install one by Peblar, but on the big day, they install one by Shell Recharge, because 50five bought a large stock from them, and instruct technicians to remove labels mentioning 'Shell'. It's like promising a Renault but you get a Dacia, because it has the same engine. Well, they don't have the same features. Peblar comes with PUK and local web interface password so you can adjust max charging power, or if you want to charge with the sun, etc. The Shell model doesn't mention this

I was migratedfrom Shell Recharge to 50five. Since then I can not use my home charger. It was set up to work without a charging card. Now in the app 50five doesn't offer this possibility. Also they have no customer service phone contact.
In case somebody reads this message please configure all stations from Shell to allow to work without a card or send all owners automatically a 50five default charge card.

I went from shell recharge to fifty five and nothing else like issues. I cannot charge at home after Many Phone calls . They made two tickets and nobody calls me . I ask some from charge history nobody replied . I am not used that you treat your customers like that . Fred Prins

I've been waiting for a reply to my ticket for two months now. This isn't even customer service, this is just plainly ignoring your customers.

Should, by some miracle, someone at 50five read this, my ticket number is 102339.

After migration from Shell Recharge to 50Fifty I experienced nothing but issues. The refund set-up doesn't work since two months, They don't answere on tickets. When I call customer service, they cannot solve the problem because they don't have access to the system. The only thing they can do is flagging my request as "urgent", but nothing happens after that. Their app also has much less functionalities than Shell Recharge. Do yourself a favor: avoid this company if you can.

Transitioning from Shell recharge. Nothing works. Opened a ticket 1.5 months ago. Not even a word… incapables

Never again. My migration from Shell Recharge to 50five in DE was simply a disaster. Finally my charging station works again, BUT since more than two months 50five is not able or willing to provide me with a 50five charging card. My Shell Recharge card was in the meantime blocked -> I can't charge my car at home or at the office anymore. No problem, then I'm driving with fossil Diesel :-(

Trying to get rid of my account. After multiple phone calls, extra costs for software decoupling, etc. still not able to get rid of account. Staff on the phone does not have the correct data of phone call and extra costs made. Based on this blaming client for not having taken the right steps. Never have written reviews before but felt the need to do so. Bunch of amateurs.

since more than 2 months I am waiting for a configuration link. It is an absolute disaster.

no communication, no service, no follow up
Difficult to give a review if there is no communication at all from any one within this company, through their official customer platform. Very very disappointed

Since they took over Shell Recharge, the service has become unusable. My charging tag no longer works at public stations, and despite requesting a new tag, I still haven’t received any response. The app is frustrating and almost useless compared to the old Shell Recharge app, which was far more reliable and user-friendly.

Waiting for support for over a month. Nr. 92315
Multiple calls and Ticket Numbers, but no movement and no proactive communication back. Different answers from different customer service reps.

My Shell Recharge card bas been replaced after migration of wall charger from Shell Recharge to 50Five (Belgium). Wall charger is now fully unusable since the old recharge card is still stored in the application and used as default card. No way to delete this card (hoping it would solve the issue). Two tickets raised (102656, 106754) oldest one from 18/08/2025 and still in new state. What I need is deletion of old card or option to force one card as default (as it was the case in Shell Recharge application).

I had a very disappointing experience with 50five after their acquisition of Shell Recharge. My charging station broke down during the warranty period, and despite being responsible for support, 50five has completely ignored my countless emails. The lack of response feels almost criminal; it seems like a tactic to evade accountability and avoid paying for repairs. I would strongly advise anyone to stay away from 50five. Their customer service is nonexistent, and their approach to handling warranty issues is extremely frustrating

ABSOLUTELY AVOID THIS COMPANY!
I've had the worst customer experience of my life with this provider. My private charging station became completely useless after they took over. For over three weeks, I have been trying to reach someone—sending multiple emails and making countless phone calls—and have been met with total silence. It's like they've gone out of business, yet they're still in charge of my service!
Because of their complete incompetence and shocking lack of communication, I'm now forced to use expensive public chargers. This is unacceptable and a complete failure to deliver on their service. This company is a joke and a total disgrace. STAY AWAY!

I am 100% convinced that 50Five has the absolute worst customer service I have EVER experienced. Countless emails, both directly and via their website, go ignored or unanswered. When I call, I'm either unable to get help due to staff shortages or find that there is no time available for them to provide a solution.

What is my requirement, you may ask? Easy. I already have one of their machines installed. Meaning I bought it and paid for it - I can't use it because the card and tag that I have don't work. This has been going on for weeks already with no light at the end of the tunnel - I still sit with no answer or solution.

Shocking and appalling service. Stay away!

Terrible customer service, no clear instructions or guides, it seems they are still living in the past.

STAY AWAY FROM 50FIVE.

Extremely Disappointing Service – Avoid 50Five

If I could give zero stars, I would. My experience with 50Five has been nothing short of appalling. Their customer service is practically non-existent—they are nearly impossible to reach by phone, and despite multiple requests/emails, no one has ever called me back or offered any real support.

Installation Issues:
50Five outsourced the installation of my charging station to a third party and provided no assistance afterward. When I ran into problems, they simply referred me to an app. Despite setting it up correctly, the station still does not charge my car properly.

Payment Ignored:
I paid via iDEAL for an additional data cable—this should have updated their system automatically. Instead, I’ve continued receiving payment reminders. I’ve sent multiple emails with proof of payment, including a screenshot, yet received no reply. When I submitted the contact form, I was asked for information I had already provided. Utterly unhelpful.

The lack of accountability is outrageous. I expect a company in this space to be responsive and supportive. The fact that no one calls back despite me leaving my contact details is unacceptable and frankly unbelievable. This entire experience has been frustrating, unprofessional, and unacceptable from start to finish.

Charging station installed and works fine. Invoice received on which extra costs were mentioned. I contacted the customer service several times to get explanation about these extra costs. They friendly increase the priority of the ticket. But I get no explanation and they keep sending me reminder mails that I should pay the invoice or that there will be extra costs. Thinking whether I should also send an invoice to them to compensate my time lost.
Ticket numbers : 43909 and 47647

Pole broken, says to call 50five. Had to try 30+ min before someone answered. The person who answered was super friendly, made some tickets because they can't solve the problem. One week later I still have no answer at all to any of the tickets, and they still don't pick up the phone. Painful to get a hold of someone in this company.

Edit1:
the help I got after following the comment on this review boiled down to: 'make a new ticket'. As I'm typing this I try to call again, but after 8 minutes waiting on the phone, the call disconnects automatically. Went from '1 waiting in front of you', to 'you are the first to be helped', to getting kicked out of the queue. Call in again, and you can rejoin from the back..