50five Reviews 1,335

They grossly fail in any form of communication. Emails are ignored.

This is the worst company to get hold off. Have raised support tickets (345270, 345269) left 5 voicemails and still no response and more importantly no charge.
Being forced to move across from Shell was one of the worse things to happen. The don’t hand the support to back it up.

Unfortunately, 50Five refuses to pick up the phone or back a customer. You can only talk to an IA-bot. The IA-bot cannot give status and explanation about an open ticket. And they won't call back. So, you get stuck. in fact, there is a local phone number, but then the computer will just hang up on you after a while.

Be warned!

Since migration was announced I am not able to charge at home, nothing is working , nada. No customer service , just a link to request new card which is never shipped. Amazing .

My service request numbers are:
194619
210926
210930
245495

This is the worst support I have ever experienced in my 67 years, and it is shocking that we are paying for this level of service.

Recently, customer support was replaced by a chatbot that is completely unable to help. When I request to speak to a human, the phone call is simply disconnected in the middle of the conversation.

I feel trapped by this company. I have paid for the charging point, yet they decide when it works and when it does not, without providing proper support or solutions.

Avoid working with this company at all costs.

This is truly an idiotic company; it makes me angry every day. Since they took over Shell's business, charging rates have tripled. I'm paying exorbitant fees plus VAT just to charge my car at home. It's impossible to contact their customer service representatives; the calls are all automated and don't solve anything. My ticket number is 214206. I've been waiting for so long, my patience has completely worn out. Can you please help me resolve this?

Migration from Shell recharge to 50Five a DISASTER !

I cannot charge at home since several days. Until now no feedback from 50 Five....

Got so problems with charging, I have tried many times to call and solve problem. Today is spoke with Mindy from customer service, shes the only one that listened to me and provide very helpfull informations.
Shes the only reason reviev jumped from 1 to 3 stars

Chargepoint hasn’t worked properly since migration from Shell- it crashes constantly and often only charges for 5 minutes at a time.

The charging stations under their control are often not working and are not being fixed, even after months. Calling them does not help, they do not pick up and if they do they say they can't help. Overall terrible customer support.

I recently migrated from Shell to 50five, a total disaster. It is a month now that I can’t charge at home with my personal wall plug. I suspect it is simply because my RFID card is not registered in their database and I can’t add it manually in the app. Tickets opened, no answer. Not a single number to call. Zero for customer service and migration planning…

There is no support, if you have an issue you are on your own. I have my charging station at home is not functioning for the last 4 months, every time I create a ticket they just close the ticket after few weeks without resolving anything. No one answers to your customer support call.

So we migrated from Shell Recharge to 50five.
Since then, the charging point started generating error messages (Er1102 and Er1057). No documentation to be found on what this may mean, let alone what to do about it.
For its customer service, 50five refers you to an AI agent on their app. This AI agent does not seem to exist. So I contacted the customer service through the online contact form. A month later still no answer...

Total Scam. As many others my Shell Recharge account was migrated to 50Five. And that didn't work at all. As from now I cannot use my home charging device for over two months. And it is impossible to reach and to have a proper support.

It concerns ticket nr158770
And after updating my review on 50five's request, again no response after 6(!) days. At least you can say that their service is always of the same predictable quality (poor).

Since Shell transferred support and service of my home EV charger to 50Five I have had nothing but trouble. Now when I use my Shell card to start charging my own home charger I get charged for the electricity I use. My EV activation card does not recognise that my home charger is personal and I should not be charged for the electricity I use.
I contacted shell support for refund and they fobbed me off saying I should contact 50five.

I have raised several tickets to 50five and have had no confirmation of my submission or any contact for support.

This is a very poor indictment of a major petroleum company who seemed to have washed their hands of any responsibility. Also unimpressed with 50Five with their lack of response to my complaint.

The migration from Shell Recharge to 50Five in the UK has been a nightmare. Cannot add charge card to app, no stats from charger to claim against, points that worked public chargers now out of service, lack of communications from this company at all, lack of information/process and how to work this is in my view a way to brick your home chargers so you need to move to another provider. How you can run a business like this is nuts - but I blame Shell for this as they must have known 50Five were unable to support their customer base. I am now looking at moving to Telsa network only as Shell offer nothing.

Shell Recharge transeferred to 50five.
However I lost my charge card, so I blocked it.
But there is now no way to get a new card via Shell or 50Five.
Also I cannot activate my own home charger on their app.
I have been trying to contact them for over a week. But do not get any response.

Now I have been charging at Fastned for the past 10 days.
My car is my business, my living and my income. So I have no choice. But this cost me over €500 until now. I am desperate and furious on how this company treats their clients and offer no quick solution.

Update: 3 nov
Thank you for your reply. My ticket number is: 146338

Update: 5 nov
I received an email that they will send me a new charge card.

Update: 7 nov
I received the the charge card and it worked immediately on my home charger. So I am very relieved and happy about that. I changed my original review score. But still the customer service communication could improve a lot!

After migration from shell recharge cant use the pole for more than 3 weeks now, because my pass wasnt migrated. No one at customer service can help,cause apparantly this is something technical. I think this company is utterly useless if something as simple as coupling a pass with a pole takes more than 3 weeks. Would not recommend.

Ticket number :#134267

My home charging box got migrated from Shell to 50five. Since then I am not able to charge my car anymore, as my old existing charging card is not working and was not replaced by a physical new card.
For over two months I have not received any feedback on several tickets - there is no support, not hotline, no response at all!
I cannot recommend this company at all, if customers are not receiving any support. Very sad to see.

I had a very disappointing experience with 50five.be. It took them two months just to schedule an appointment for the installation of my charging station. After the installation was finally done, it has been another two months and the station is still not activated. Despite numerous calls and emails, I have yet to receive a clear answer on when it will be activated or any explanation as to why it is still inactive. Their customer service has been incredibly unresponsive and unhelpful throughout this entire process. I would strongly caution anyone considering their services to think twice — the lack of communication and follow-through has been extremely frustrating.