I was assisted in setting up my broadband deal today with RISE by a nice man named Luke. He was very helpful, polite and patient. Any questions I had he seemed more than happy to help me answer and di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a delay in receiving my new router and being without broadband for a couple of days I was anxious to get back online. Unfortunately I struggled with the Nokia quick startup instructions and the... See more
Company replied
4th utility have amazing customer service .. staff are always very polite and will go out if their way to help you .. spoke so a guy today was extremely helpful and sorted my issue within minutes .. h... See more
Company replied
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I... See more
Company replied
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peter was fantastic and efficient in…
Peter was fantastic and efficient in helping with my question. Got the help needed with no issues
20 July 2026
Unprompted review
Reply from 4thutility
Hi Will,
Thank you for your lovely review. We're delighted Peter was able to answer your questions efficiently and provide the support you needed. We'll be sure to pass your feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Jameel was very thorough
Jameel was very thorough, helpful, and friendly. Great customer support
20 July 2026
Unprompted review
Reply from 4thutility
Hi Josh,
Thank you for your fantastic review. We're delighted Jameel provided such thorough, friendly and helpful support. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Phozisa helped me a lot and is knowledgeable of her craft and has excellent people dealing skills
Phozisa helped me a lot and is definitely a solution to many problems!
20 July 2026
Unprompted review
Reply from 4thutility
Hi there,
Thank you for your wonderful review. We're delighted Phozisa was able to help resolve your issue and provide such knowledgeable and supportive service. We'll be sure to pass your kind feedback on to her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent service
Excellent service. Really pleased with the installation and speed.
Special thanks to Jamie/Jay for helping sort out our accounting issue quickly and efficiently :)
20 July 2026
Unprompted review
Reply from 4thutility
Hi Cheryl,
Thank you for your fantastic review. We're delighted you're pleased with both your installation and your broadband speeds. We'll also be sure to pass your kind feedback on to Jamie for resolving your account query so quickly and efficiently 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I bought a contract but decided to…
I bought a contract but decided to cancel a few days later as my existing provider offered me a better price. Tasleen was very helpful and cancelled it with no issues or charges.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Lizzie,
Thank you for your lovely review. We're delighted Tasleen made your cancellation quick and straightforward with no hassle. We'll be sure to pass your kind feedback on to her 🌞
I spoke to a lady called Kay
I spoke to a lady called Kay. She was an amazing customer service lady she was very thorough helpful kind I have no complaints. She was amazing. I’m looking forward to joining them.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Jane,
Thank you for your wonderful review. We're delighted Kay provided such thorough, kind and helpful service, and that you've had such a positive experience before joining us. We'll be sure to pass your lovely feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Tamia was extremely helpful and she was…
Tamia was extremely helpful and she was the only person who was able to deal with my inquiry unlike any other person I spoke with I’m rating Tamia five and everyone else zero
20 July 2026
Unprompted review
Reply from 4thutility
Hi Jo,
Thank you for taking the time to leave your review. We're delighted Tamia was able to resolve your enquiry and provide the support you needed when others had been unable to do so. We'll be sure to pass your wonderful feedback on to her. We're also sorry to hear your earlier experiences didn't meet your expectations, and we'll share your comments with the relevant teams as we continue working to improve our service.
Toby your representative was very…
Toby your representative was very helpful and listened carefully to our problem. He has advised what to do over the next few days to try and correct the situation and if not successful then to call back. He was a great ambassador for the company. Wish all helpline staff were as helpful.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Patricia,
Thank you for your wonderful review. We're delighted Toby listened carefully to your concerns, provided clear guidance and delivered such helpful support. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kay was very helpful on the phone
Kay was very helpful on the phone, if the set up goes well I’ll be a happy customer :)
20 July 2026
Unprompted review
Reply from 4thutility
Hi Tom,
Thank you for your lovely review. We're delighted Kay was so helpful and that your experience getting started has been a positive one. We'll be sure to share your kind feedback with her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Impressive support from Tasleen
Just had a support from 4thutility, the provider Tasleen was very professional and lovely. She heard all my problem with patients and tried to resolve. Just fall for her professionalism. Highly recommended.
20 July 2026
Unprompted review
Reply from 4thutility
Hi there,
Thank you for your amazing review. We're delighted Tasleen listened patiently to your concerns and provided such professional and friendly support. We'll be sure to pass your wonderful feedback on to her 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Easy and straightforward to deal with
Easy and straightforward to deal with. John was very friendly and knowledgeable. Answered the phone quickly.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Val,
Thank you for your kind review. We're delighted John provided such friendly and knowledgeable service and that your call was answered so quickly. We'll be sure to pass your feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Sara was the company representative who…
Sara was the company representative who I spoke to on this day. She was helpful on the day and went through what I needed to do to test my speeds. Waiting now to see if they improve. Very friendly and helpful
20 July 2026
Unprompted review
Reply from 4thutility
Hi Neil,
Thank you for your thoughtful review. We're delighted Sara was friendly and helpful while guiding you through the speed checks. We hope you notice an improvement soon, and we'll be sure to pass your kind feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Helped me first time requesting a…
Helped me first time requesting a static IP thanks Adnan keep it up
--
UPDATE: I know I did this review but I am really getting annoyed at this situation. Adnan said yes sure he has requested this for me, I did mention many times that I need this ASAP as I use it for work purposes, I was told it will take 3 to 5 days to get a static IP!! I said please push on this I really need it.
Wednesday comes and I call them in the morning I spoke to someone else I said I am following up on this query, the gentleman said no worries what router do you have, I told him what router and gave him the serial number of it, he said sorry for this delay I will get this done for you today and email you.
Wednesday round 3:30 to 4 I give another call, I spoke to Adnan and I said hey I spoke to you on Monday about this what is going on???
I told him I called this morning spoke to someone else he said it will be done today and email me, I was asked for the serial number again and images of the router, I said I gave this to the guy this morning, again I was told sorry for all this inconvenience he is escalating this for me now as there was a confusion with what router it was and the ticket was closed,
I said what!! How can the ticket be closed due to wrong router! I gave you all the information, he said they have another router brand, so the ticket was closed.....
Now that Adnan said he has spoken to Dan and they said there is issues, i tried to follow up again just before 6 and I was on the call for 15min no answer!!!
All of this to try and get a static IP that I really need, unbelievable and NOT happy with this at all!
The staff is very easy to ask for reviews but cant resolve my issue!
Thursday morning here I am phoning again, Spoke to another gentleman, he said he has had a look and spoke to someone senior in the business and division for the network and said this cant give a static IP to your location.
He has advised me to get another router of my own and use it as a bridge, i said and how will that help me??? I still cant see the ports outside the network, he said I understand but the site you are at the network you are on cant do static IP so i said why tell me then get another router??? No answer
This is absolutely pathetic
On Monday I called I requested a static IP,
20 July 2026
Unprompted review
Reply from 4thutility
Hi Dayne,
Thank you for your fantastic review. We're delighted Adnan was able to help you request a static IP and provide such great service. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Mike thank you so much for your time…
Mike thank you so much for your time today. Great service!
20 July 2026
Unprompted review
Reply from 4thutility
Hi Shafique,
Thank you for your lovely review. We're delighted Mike was able to provide you with great service. We'll be sure to share your kind feedback with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
New Fibre connection
2 extremely professional polite guys turned up at 8.05am, (8 till 1pm connection time) drilled and connected my new fibre in about 45 minutes. No mess, everything left as it was before. A very stress free experience.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Susan,
Thank you for your wonderful review. We're delighted our engineers arrived promptly, completed your fibre installation professionally and left everything clean and tidy. It's great to hear the whole experience was stress free 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I am still waiting for my new connection.
I am still waiting for my new connection and then I will make a comment about the service. At present the customer service is good. No concerns
20 July 2026
Unprompted review
Reply from 4thutility
Hi Mohammad,
Thank you for your review. We're delighted you've had a positive experience with our customer service so far. We hope your installation goes smoothly, and we look forward to welcoming you once you're connected 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The experience was wonderful
The experience was wonderful. Thanks for answering my queries within a short period of time.
20 July 2026
Unprompted review
Reply from 4thutility
Hi Eva,
Thank you for your lovely review. We're delighted we were able to answer your queries quickly and provide such a positive experience. We really appreciate your feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I phoned in with a mix up over my order…
I phoned in with a mix up over my order and installation, and I was so grateful to Tasmia the operator from 4th Utility.
She helped me sort out my problem and fix my order. This was all done in a kind and very helpful manner.
A big thanks to Tasmia and 4th Utility
20 July 2026
Unprompted review
Reply from 4thutility
Hi Phil,
Thank you for your fantastic review. We're delighted Tasmia was able to resolve the mix-up with your order and installation while providing such kind and helpful service. We'll be sure to pass your feedback on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Customer Service Person was Great…
Customer Service Person was Great helped me with my Query...4th Utility seem to have come on a lot better looking forward to using my new Service...Thank-you
20 July 2026
Unprompted review
Reply from 4thutility
Hi Martin,
Thank you for your kind review. We're delighted our team was able to help with your query and that you're looking forward to using your new service. We really appreciate your feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful and friendly staff
Very helpful and friendly staff. My query was answered and resolved almost instantly. Very helpful
20 July 2026
Unprompted review
Reply from 4thutility
Hi Hollie,
Thank you for your wonderful review. We're delighted your query was resolved so quickly and that you found our team friendly and helpful. We really appreciate your feedback 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.