360 Cycles Reviews 

180
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, friendly, and patient when helping choose new bikes or accessories. People also deeply appreciate the efficient repair services, quick turnaround times, and clear communication during purchases, noting that staff members always offer honest and pragmatic advice. Though some reviewers were not happy with the service, mentioning faulty repairs, unreturned phone calls, and long delays in getting their bicycles fixed. Consumers noted that these unexpected technical problems led to frustrating experiences, inconvenience, and wasted time and money.

What people talk about most

Service

Consumers find service to be positive, highlighting knowledgeable staff and fast turnarounds for repairs like... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally friendly,... See more

Product

Users describe positive interactions with product, highlighting the great quality of bikes and accessories.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting great lines of communication and feeling... See more

Quality

Reviewers mention positive feedback about quality, noting that bikes arrive in perfect condition and sturdy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a bike for our 6 year old, a seamless buying experience. The guys in 360 guided us on best bike based on his age & ability & something that would grow with him. He had his first run on it to... See more

Rated 5 out of 5 stars

I bought two Schwalbe Marathon Plus Puncture Resistant tyres to replace the Schwalbe Citizen tyres that came with the bike. I'd had to deal with 2 punctures in a year with the Citizens and hope that t... See more

Rated 5 out of 5 stars

I have been using 360 cycles for well over 10 years and they are exceptional to deal with in every way. Their knowledge of the sport quite apart from the products is inspiring. Their atten... See more

Rated 5 out of 5 stars

Work well done with friendly, efficient service, over many years. Unsure about most recent date. My one quibble is that I was advised that the bike would have to be left at the shop, booking in adv... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store

Written by the company

Located on Clontarf's scenic coastline bike route, 360 Cycles is a customer service-driven Dublin bicycle shop. With extended opening hours and a team of precision mechanics, we pride ourselves on offering high-quality bikes and accessories. Shop online for a wide range of bikes, including road, mountain, electric models and essential accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(180)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My bike has been given a new lease of life.

My bike is very, very old but it's still a quality, sturdy one.
Other cycle shops in the past have commented on the age of my bike and were focused on the negative, like they may not be able to get parts for it, etc. There was none of that with 360 cycles. Also I use my bike for transport every day so they kindly agreed to have my bike ready as quickly as possible. They did a full service and repaired what needed repairing all within 48 hours. Now, as I cycle my bike I feel like it's been given a new lease of life. I'm very pleased with the work done by 360 cycles. Thank you.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Buying my E Bike

Called in to 360 Cycles to view an E Bike that I was interested in.Must say,that Max was absolutely brilliant in informing me about the bike’s features and specifications and steering me to the correct bike size for my height. Great bicycle shop, can honestly recommend this bicycle shop highly.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I fully recommend 360 cycles

I bought a Cube Kathmandu Hybrid One 800 from 360 Cycles and would recommend them to anyone buying a bike. The advice given, The test ride the lack of pushy selling technique and the 1 year free servicing was second to none. The electric assist has given me the confidence to push myself, knowing that to can get home. I have now got a new tow bar mounted bike carrier so the how the horizon has broadened. In my 70s it has given me my life back.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The guys in 360 are just excellent at…

The guys in 360 are just excellent at what they do. I had an issue with my wheel. They took my bike from me and fixed tithe problem, double checking my front wheel as part of the check. They gave me confidence in my bike again. I will be bringing my bike to them annually for a service and will enjoy a coffee and cookie outside as part of the ritual.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend

I ordered a scooter on this website and received both an order confirmation and invoice. The following day, the company contacted me to say the scooter had been listed in error. Despite this being their mistake, they refused to honour the confirmed order or offer another model that is due in as a replacement. The only alternative offered was a blue scooter — completely disregarding the fact that I specifically ordered pink for a birthday gift. There was no meaningful apology and the overall customer service was very poor. I am now without a scooter and left waiting for my refund due to their error. Extremely disappointing. There are many other reliable Irish businesses that would truly appreciate your custom - I would recommend going elsewhere.

24 February 2026
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you for taking the time to share your feedback.
We’re genuinely sorry for the disappointment caused. The scooter was incorrectly listed due to a stock error, and we understand how frustrating that must have been - especially as it was intended as a birthday gift.

As soon as we became aware of the issue, we contacted you to explain the situation and offered the available alternatives or a full refund. Unfortunately, none of those options were suitable in this case.

We completely understand your frustration and sincerely apologise again for the inconvenience caused. This is not the level of service we aim to provide, and we have reviewed our stock processes to help prevent this from happening again.

Rated 5 out of 5 stars

Great service overall

Great service overall. Both Martin and Sebastian, very patient, knowledgeable and helpful around what bike and accessories. Administration was also great based on consistent communication.
Made it all easy...and we felt we purchased the best of what we were looking for.

15 February 2026
Unprompted review

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