24hrslocksmith Reviews 

589
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, ensuring pleasant and efficient interactions. Many found the service very professional and efficient, often resolving issues quickly and without damage. Reviewers frequently highlighted quick response times, with technicians often arriving within minutes for emergencies. However, some customers also noted concerns regarding pricing, reporting that final charges were significantly higher than initial quotes. A few people also experienced issues with the product itself, mentioning property damage during service or receiving unnecessary or poor quality replacements.

What people talk about most

Service

Customers had positive experiences with service, often praising the speedy, friendly, and efficient... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, efficiency,... See more

Price

Clients share ambiguous opinions on price, with many expressing significant dissatisfaction and feeling... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick arrivals,... See more

Product

Reviewers highlight negative aspects of product, with many expressing dissatisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

589 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(589)

229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total con

Total con. Do not use. Lied to me about price. Told on phone was £55 but when he came out charged £89 for call out £289 to do the lock and another top with bill at £600. Tip off. Do not use them

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m writing to give a huge shout‑out to…



I’m writing to give a huge shout‑out to *Claude*, the locksmith who came to my rescue today. He was incredibly polite, arrived promptly, and unlocked my door with the utmost professionalism. His friendly demeaner and clear explanations made a stressful situation completely painless. I’m extremely grateful for his help and would highly recommend him to anyone needing a trustworthy locksmith. Thank you, Claude, for a fantastic service!
Naila

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Incompetent Criminals

Absolute scam. Agreed price over the phone was £69. Arrived to the simplest house lock - unnecessarily drilled it - and then asked for £600.
Incompetent, ignorant, appalling criminals.
A kid could pick that lock in 5mins. No questions asked, drilled, price skyrocketed.
In the end they ask you to sign a paper that says the price was agreed prior to their arrival over the phone. Do not sign, report immediately. Garbage.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Alex came to my rescue yesterday…

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely empathetic. I offered to pay him more as a tip and he declined. Good people still exist, thank you so much Alex!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Raul was prompt

Raul was prompt, professional, and extremely skilled. He arrived quickly, fixed the issue without any hassle, and offered a fair price. Highly recommended for any locksmith needs!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick response and efficient solution

Quick response. Polite, professional and friendly, Adam came to my aid a few nights ago when I locked myself out. His solution was efficient, damage limiting and reasonably priced, he sorted me out within 10 minutes. Thank you Adam. Defo recommended.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute bait and switch pricing

Absolute bait and switch pricing - tells you £55 on the phone and then when the guy arrives it's £49 call out charge + £289 + VAT = £405 to take two minutes to drill out a hole in the lock.

Completely powerless to say no unless one wants to wait out in the cold for the next locksmith to arrive...

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely apalling experience with…

Absolutely apalling experience with this company and their employee called Mono. I called them during daytime to open an inside room door lock. I was told the charge was 45 Pounds. The locksmith arrived, said it would cost 185 Pounds. I said that was too expensive so he started to negotiate at 150 Pounds. He said he would check the price with his company for the price and pretended to text on his phone which he didn't. I needed to get into the room so said yes. He made no attempt to avoid damage but started to drill a hole. It took 3 minutes. He then asked me to pay 190 Pounds. I said but you asked for 150 Pounds. He answered if you pay 200 Pounds I put a new lock in and fix the hole. I rejected and insisted on 150 Pounds. He left behind a mess. During the entire interaction he was rude, dodgy, pushy, trying to push me to pay more. Horrible .Do not use this company.

21 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look