247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler. He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leavi... See more
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Review summary
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Very good customer service and very friendly staff. Explained everything to us and very knowledgeable. Gave us the best options and definitely not pushy. Engineer very friendly too and explained every... See more
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The installation of the boiler was carried out swiftly and without any fuss. I pointed to the installer that the system might need flushing but he showed me the clear water and said didnot need flush... See more
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Want to thank Aaron Hayworth, national contracts manager, for being true to his word and helping me out of a very difficult situation with my tenants and agency. He truly understands customer service,... See more
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Company details
Written by the company
Boiler Installation Made Simple Enjoy stress-free heating with a brand new boiler, affordable monthly repayments, and 0% finance available. With our StayWarm Plan, you’ll get a 10-year Heating & Hot Water Promise, complete with annual boiler servicing for total peace of mind. The installation will include a brand new energy efficient boiler, affordable repayment options and next day installation is also available subject to site survey.
Contact info
United Kingdom
- 247staywarm.co.uk
4.7
Excellent
877 reviews
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New boiler installation
Jordan the engineer that fitted our boiler was professional and courteous at all times. He protected all work areas and wore shoe protection when in unprotected areas of the house. He explained what would happen over the course of the day and patiently explained about the new thermostat and how it worked. He is a great ambassador for the company and made a very stressful situation quite pleasant 👍👍
21 November 2025
Reply from 247 Staywarm
Thank you so much for your wonderful feedback. We’re delighted to hear that Jordan provided such professional and courteous service throughout your boiler installation. It’s great to know he took care to protect your home, kept you informed during the process, and made sure you were comfortable using the new thermostat.
Kind regards,
247 Staywarm
Everything went to plan
Everything went to plan except the electrician did not turn up
24 November 2025
Reply from 247 Staywarm
Thank you for your feedback. We’re glad to hear that everything went to plan, but we’re really sorry the electrician didn’t turn up as expected. I can see the electrician is attending on 28/11. Thank you for bringing it to our attention, and please feel free to reach out if there’s anything else we can do for you.
Kind regards,
247 Staywarm
Engineers installed the boiler…
Engineers installed the boiler efficiently & in good time
Very pleased
Also explained easily the full working of the boiler before they left
In all very professional job well done
21 November 2025
Reply from 247 Staywarm
Thank you so much for your feedback! We’re delighted to hear that the engineers installed your boiler efficiently and on time. It’s great to know you felt fully informed and that everything was clearly explained before they left. We really appreciate your kind words and are pleased you’re happy with the service. If you need anything in the future, we’re always here to help!
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you for your feedback! We’re really glad to hear that your experience was great. If there’s anything more we can help with, just let us know!
Kind regards,
247 Staywarm
Excellent engineer and team at 24/7 can…
Excellent engineer and team at 24/7 can wholly recommend . New boiler advised , done and toasty !
19 November 2025
Reply from 247 Staywarm
Thank you so much for your kind feedback! We’re delighted to hear that our engineer and the 24/7 team provided an excellent service. It’s great to know your new boiler is installed and keeping you warm and toasty!
Kind regards,
247 Staywarm
A good experience
Very quick and overall gave good advice. The contractor who fitted the installation was great. Kept us informed of what was happening and and why. Very professional.
18 November 2025
Reply from 247 Staywarm
Thank you for your fantastic feedback! I’m really glad to hear that the service was quick and that the advice you received was helpful. It’s great to know the contractor did such a professional job and kept you well informed throughout the installation. We truly appreciate your kind words.
Kind regards,
247 Staywarm
You failed to understand the purpose of…
You failed to understand the purpose of my call. Youre records did not show correctly relating to the new boiler i purchased from you. The gas safe certificate was not issued for the installation. It seems the records for the new boiler where not updated.
18 November 2025
Reply from 247 Staywarm
Thank you for raising the issues regarding the landlord gas safety certificate. We have now addressed this with our engineer who completed the work to ensure this does not reoccur in the future.
I can see that an agent has since spoken with you and resolved the matter.
We apologise for any inconvenience caused.
Kind regards,
247 Staywarm
Kept me informed every step of the way
Kept me informed every step of the way. Competent engineer and just a great experience.
18 November 2025
Reply from 247 Staywarm
Thank you for your kind review! I’m so pleased to hear that you felt well-informed throughout the process and that our engineer’s work left you confident in the service. It’s great to know your experience was a positive one.
Kind regards,
247 Staywarm
Boiler install
Thorough boiler and central heating set up with simple useful explanation of thermostat and boiler control
18 November 2025
Reply from 247 Staywarm
Thank you so much for your review! I’m really glad to hear you found the boiler and central heating setup thorough, and that the explanation of the thermostat and boiler controls was clear and useful. If you ever need further help or have any questions, please feel free to get in touch — always happy to assist!
Kind regards,
247 Staywarm
Very friendly customer support
Very friendly customer support, good service and wants to solve customer issue
17 November 2025
Reply from 247 Staywarm
Thank you for your kind feedback! We’re glad to hear that our customer support team provided friendly and helpful service. Solving our customers’ issues is our top priority, and we appreciate you taking the time to share your experience.
Kind regards,
247 Staywarm
Reply from 247 Staywarm
Thank you for your feedback! We’re pleased to hear the work was completed on time. We appreciate your trust and look forward to helping you again.
Kind regards,
247 Staywarm
Good communication Dedicated staff on…
Good communication Dedicated staff on phone Helpful engineers
10 November 2025
Reply from 247 Staywarm
Thank you for your feedback! We’re glad to hear you experienced good communication, supportive staff over the phone, and helpful engineers. We appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
247 Staywarm
Billing issue resolved with ease
Jake! I had a billing enquiry which was a tad complicated, but Jake walked me through it with professionalism and politeness which put me at ease.
Thank you!
13 November 2025
Reply from 247 Staywarm
Thank you so much for your kind feedback! We’re thrilled to hear that Jake was able to assist you with your billing enquiry and make the process smooth and reassuring. We’ll be sure to share your lovely comments with him.
If there’s anything else we can help with, please don’t hesitate to reach out!
Kind regards,
247 Staywarm
Excellent and efficient new boiler installation service with a smile.
247 Staywarm heating engineer Juan Roberts came yesterday and fitted a new Ideal Logic Combi 30cwt boiler.
He worked non-stop, disposing the old 16-year old boiler, just drank 2 cups of coffee, leaving the house and loft tidy as found. He also carefully explained the use of the new boiler and helped set the thermostat. I highly recommend him - a truly competent and professional plumber.
11 November 2025
Reply from 247 Staywarm
Thank you so much for your wonderful feedback! We’re delighted to hear that Juan provided such excellent service and ensured everything was completed to a high standard. It’s great to know you’re happy with your new Ideal Logic Combi boiler and that Juan took the time to explain everything clearly.
We truly appreciate your recommendation and will be sure to pass your kind words on to him.
Kind regards,
247 Staywarm
Very happy with the installation
The boiler men came on time and were very pleasant and did a first class job ,they worked hard and cleared all the packaging and mess up .Very satisfied
11 November 2025
Reply from 247 Staywarm
Thank you for your kind feedback! We’re so pleased to hear that our engineers arrived on time, were pleasant to deal with, and completed the job to your satisfaction. It’s great to know they left everything neat and tidy, too.
Kind regards,
247 Staywarm
Very efficient and friendly team.
12 November 2025
Reply from 247 Staywarm
Thank you for your kind words! We’re delighted to know our team’s efficiency and friendliness made a positive impression.
Kind regards,
247 Staywarm
The boiler engineer did a great job…
The boiler engineer did a great job looking very professional and friendly.
11 November 2025
Reply from 247 Staywarm
Thank you for your kind feedback. We’re delighted to hear that the engineer was professional and friendly, and that you were pleased with the service provided.
Kind regards,
247 Staywarm
Had a really good experience with this…
Had a really good experience with this company, Ian replaced my boiler and did an amazing job... He was efficient and professional. Very happy with the result.
6 November 2025
Unprompted review
Reply from 247 Staywarm
Thank you so much for your kind words! We’re delighted to hear you had such a great experience with Ian and that you’re happy with your new boiler. We’ll be sure to pass along your feedback to him. We really appreciate you taking the time to share your experience and for choosing us!
Kind regards,
247 Staywarm
Staywarm, Really impressive Service!
Really impressive service from staywarm: a great deal on a new boiler with long warranty, rapid and highly professional installation at really short notice and excellent communication throughout...'Happy to recommend!
4 November 2025
Reply from 247 Staywarm
Thank you for taking the time to share your feedback. We’re very pleased to hear that you were satisfied with the service, installation, and communication provided by our team. Your recommendation is greatly appreciated, and we’re glad we could assist with your new boiler so promptly.
Kind regards,
247 Staywarm
Excellent service and all round work
Excellent service and all round work, still getting used to the different heating and water settings.
29 October 2025
Reply from 247 Staywarm
Thank you for your kind feedback. We’re delighted to hear that you’re pleased with the service and installation. We will get an agent to call today to further assistance with the new heating and water settings.
Kind regards,
247 Staywarm
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