21run Reviews 

Ordered on 11 May item looked available on site after my purchase said that will be ordered... today is June 6 still in processing my card was charged on May 13. Sent 4 emails no answer, asked to exchange with another item in stock no answer. Stay Away!!!!

This is absolutely the worst online order I ever placed! I am getting close to the sixth week, and I am still waiting to get a pair of shoes. I am sending messages and they don't reply, I am calling to Germany and they don't pick up the phone. They have taken the money from the first day though! No tracking number, just an online account that says "processing". Only God knows if and when I am going to get my stuff! I have placed the order last month, and as of today I have not received anything. I have started a claim with PayPal to get my money back and they don't reply even to PayPal claims! I doubt if I can eventually get my money back..I really don't understand what those people are doing! If you are tempted by the slightly lower price, let me tell you that it simply doesn't worth it!STAY AWAY FROM THIS COMPANY! Seriously!

If you need your products ASAP spend the extra money and buy them in your local sports store. Ordered my shoes on 3rd May and got them today 28th May.

Customer service is, to say the least, SLOW! With all the really bad reviews on Trustpilot, I didn't have much confidence in 21run, and actually cancelled my order on 13th May - but they didn't register that.

Over all I am pretty happy with my new Gel Kayano 21, and I would have hated to go through all that and not have the shoes. Would I go through it again? Probably not.. Just wanted to say to those who are waiting: don't panic! My order was successful, packaged neatly and in original box. I'm happy with the end product.

I order a jacket from 21run on the 10 of december. The status was "green" like it was on stock. But after 3 mails to them i finally got an answer that they expected to get the item in a few days. After 4 days I got in contact with them again (after serval emails) now they could not tell me anything about the delivery time. I send them another mail explaining that charging the money before the send my order is against the law. On the 22 of December I got a response that they where sorry but my jacket was no longer available from the supplier and they will give me back my money as soon as possible. They have wrongly been holding my money in over 3 weeks and I still haven't got them back. I think there businessmodel is to take your money and hope the can get what you ordered. I will give them until 30 of december to give back my money otherwise i will press charges agains them. Luckily for my i have been saving data from there website to back up my statement.
DONT SPEND YOUR MONEY IN THIS REALLY BAD SHOP!

I ordered the 8/12 a xmas gift.

8/10 delivery days..

Still not received anything (22/12)

I wrote them 4 mails.. No answer at all. Except automatic answer, where they promise answer whiten 24 hours.

The money left my account the 11/12

So, I ordered two pairs of shoes: ASICS Nimbus 16 and ASICS Cumulus 16 GTX. Unfortunately they run out of Cumulus. They apologized, gave two extra gifts (a nice hat and a bag) and instead Cumulus 16 offered another great shoes for neutral pronators SAUCONY Ride 7 GTX. Actally Saucony was more expensive, but they took the price difference on their own expenses. They reacted to my letter immediately. Below is their letter. On top of extra gifts I received apologizes and an extra voucher. Run21.com team is great and professional.

Dear Rolandos,

thanks for your response.
We have changed your order as requested. The Ride 7 GTX will be shipped for the same price of course.

Your order will be shipped today and should arrive within the next week.
Because of all the inconveniences we have caused I send you a 10,- EUR voucher code for your next order:

XXXXXXXXXXXXX

Sorry again! I wish you a nice weekend!

I ordered 2 pair of shoes after receiving an email where they wrote they had 35% discount on some specific shoes. When i was ordering i hanged my adress, since the one in my profile was an old adress. When i make this change the price atually changes. So much for that 35%!!

Then i continue and pay... but when i have done that the order has suddenly doubbled up, and my new adress has been changed to the old one! I immediately contacts 21run to make them cancel the order. i do this both by email and by their contact formula. Still the send the package without doing anything.. Now some days with terrible customer service follows. 21run is not able to help in any way... At last UPS allows me to "refuse to accept" the package by phone, and they deliver it back to 21run. Then 2 weeks follows... And then i get my money back - well i get most of them back, but not all

This is a terrible shop with terrible customer service. They take more for the products that they write in emails and advertisements. Their systems makes mistakes. And in the end the customer also pays for their mistakes...

I was already quite happy with the shop, but they impreseed me even more bij answering my claim by replacing my eleven months old sheos (sole let go a bit) by a new pair with in 2 days. No strange questions asked. I only had to send them a few photo's and my old shoes afterwards. Greate shop.

Got 2 pair of shoes for my birthday, shipping was 14 days!
Had to return both pair and although the return process feels a bit outdated (printing forms etc.), 2 new pair arrived within 3 weeks of return shipping. Overall very satisfied with the products, but shipping could be faster.

The bad reviews scared me at first, but I gave it a try and I had a very nice surprise to receive my shoes from Germany to Romania in just 4 days (no express shipping paid). I ordered them on Sunday evening, on Monday the ordered was shipped and on Thursday morning I was already testing my new shoes.
Great service, I will definitely come back again!

Ordered a pair of shoes. Received them after 3 working days. Even changing the order from bank transfer to credit card payment went smooth. Since I didn't have to return or other wise return my order, I haven't experienced any of the problems described by others.

I ordered 2 pairs of running shoes and when I informed on the delivery date, they answered me they got a very large order just before my order, so they wouldn't be able to deliver on time.
10 days later: same story: delivery will be postponed.
11 days later: shoes are delivered.
So with a little patience, all is well, but the communication could be better.

I ordered Asics Nimbus 16 , they arrived in 2 days in Belgium . I was skeptical because they don't respond to e-mail or phone , turned out everything to be fine . I recommend the website

Oredered a pair of running shoes from this company at 26.4. It took them 3 weeks and 3 days to deliver it, that's 16 business days, which in today's market is an unacceptable long time. Either they need to hire more employees or work out their distribution in a better way.

When i emailed them for the matter after 2 weeks since they received my payment, asking what's the hold up, they answered 3 days later that "Thank you for your order. Your parcel left our logistic center." No explanation on why does it take so long or no apologies.

I wont be ordering again, paying 10-15€ more on a different company and getting the products weeks earlier is worth it.

21run is the cheapest place that I found to buy running shoes, even when comparing to physical stores and considering the delivery cost.

Delivery service was perfect. Ordered my shoes on Monday evening and by Thursday afternoon I had it delivered.

Website is very easy to find stuff and checkout process is very simple and straightforward.

Had a small concern before I placed my order, due to some of the reviews that I had read before, but to be honest I was very positively surprise with the whole service from 21Run.

As from now, will always buy my running shoes from them.

Great price for premium running gear, however slightly longer delivery times than with other web-shops (total 9 working days). Packing: shoebox sealed with straps, no other (protective) packing materials whatsoever. Still goods arrived in perfect condition, so no complaints. Would certainly consider to purchase again.

Worked fine for me! Got my running shoes about a week after payment.

I order all my running gear on this website since a few years and have never been disappointed. I have never waited more than 3 days to receive my goods. Again last week, I ordered a pair of Asic Kayano on Monday and received them on Wednesday. I would certainly recommend this online shop to other people .

21run.com quickly replied to my questions about the delay, and, after having to wait for a week, the product was delivered in good order.

In conclusion, they should have updated the expected delivery time as soon as I ordered the product, and it could have been delivered a bit sooner, but, in all, my experience with 21run.com was just fine.

But hey, a little waiting time for those ridiculously low prices is no problem!

Ordered my shoes around 4.00 pm in the discount and received the package the next day at 10.00 am.

So for me a perfect order and I would recommend this site to my friends.