1st Choice Spares UK Ltd Reviews 

26,220
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the platform's ease of use and helpfulness for sourcing parts. Many people appreciate the quick delivery times and the reasonable pricing, often saving significant amounts. Reviewers are consistently satisfied with the efficient and reliable overall process. However, some customers noted issues with products received, including incorrect, damaged, or poorly packaged parts, and items not matching descriptions. Additionally, a few people experienced significant delays in delivery or communication regarding their orders, leading to extended waiting times for resolution.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers received... See more

Service

Reviewers highlight positive aspects of service, often praising its speed and efficiency, with many finding... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting fast delivery... See more

Price

Customers had positive experiences with price, often finding quotes quickly and at outstanding or reasonable... See more

Response time

People report ambiguous experiences with response time, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 3 out of 5 stars

I liked that 1sr Choice were able to offer 3 different suppliers for a diesel fuel tank for Peugeot 206 which are quite rare. The part was delivered a few days later than expected which was probably d... See more


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(26,220)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is such a wonderful service

This is such a wonderful service. My garage struggled to find the right parts for my car but luckily using this service I was able to browse different quotes and choose who I wanted to purchase from and what I wanted to pay. First class.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

!st choice Spares were able to find me a Kia brake switched which I was unable to locate from numerous dealerships and other outlets. Was advised that the part was on a backorder and could take up to three months to be deliverd. On contacting 1st Choice Spares they immediately set about trying to locate the required item. I was kept updated regularly and after a short period of time I was advised that the part had been located. The service throughout was excellent and would highly recommend them

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Impressive service

Have used 1st Choice several times now and been impressed every time. From the start, you only have to enter Reg Number to identify the vehicle and if select the ‘email responses’ option then you quickly get 10 or more prices from various suppliers. Easy to use and will be back for sure.

11 September 2025
Unprompted review
Rated 3 out of 5 stars

Poor communication.

Found 1st Choice spares quick to respond to request for spares then it was poor communication regarding delivery and contact. Finally got in contact, told part was damaged after 7 days money refunded

5 September 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Avoid MGS autos

We recently contacted 1st Choice with regards to a engine needed for my daughter’s car (by the way never had a problem with there recommended companies before) they gave us the details of three companies and had the misfortune to chose MGS autos of Macclesfield.What an absolute nightmare they have been from lying about the engine to start with,it’s a plug in and go only done 30000 miles to when it broke done after two weeks now being told it was from a 2017 car that basically should have been rebuilt before being fitted.So after spending £1200 on the engine and £800 installing the engine we are left with no option but to scrap the car it’s only worth £3000 running.It then transpired MGS purchased the engine themselves so were only acting as middle men i would seriously advise anyone thinking of using MGS to think again there after sales service in shocking and warranty not worth the paper it’s written on.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience avoid

Very bad experience. Connected me to a garage in Scotland. Said they had the parts . Made me make the payment. Wasted my week with multiple excuses from weekend to missing hybrid expert to weather..

31 August 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Hassle-free spare part sourcing

I needed a replacement air vent for a secondhand car I’d purchased and didn’t know where to start looking. 1st Choice Spares made it so easy - within an hour of putting in my requirements I’d had several quotes. I was able to select the best price and felt safe knowing that the transaction would be secure by going through them. A great experience and I will recommend to friends.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Having tried two national companies

Having tried two national companies, I tried 1st Choice spares, I gave them the information and they found the exact part. The company sent a photo of the part I wanted to ensure I was happy before dispatching it.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Company

1st Choice Spares sent me a company called RM Automotive who found a part I required and was delivered quickly, unfortunately when I took it to the garage I found out it was the wrong part. I contacted RM Automotive and they immediately arranged to have the part collected and sorted a refund. Many Thanks to RM Automotive.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Replacement fuse box

I needed a replacement fuse box for my van , I tried 1st Choice Spares , and punched in my details and code number for the fuse box I needed , after 15 or so minutes I had a choice of three on their website .
I made my choice and with MGS Automative LTD in Macclesfield and made my purchase .
Excellent customer service and feedback .
I received my fusebox through the post within 3 days and it was well packaged .

5 August 2025
Unprompted review
Rated 4 out of 5 stars

Really Happy

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Brilliant! The company delivered within 4 days and the head rest were correct. Very pleased with all involved and have already recommend to a friend. Thank you.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Sent info on the part i wanted, they confirmed that i knew the part was not the same colour as my vehicle and sent additional pictures that i asked for. shipping info was very clear and item arrived on time.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Door Mirror

Found what I was looking for. A wing mirror got my Honda Insight. It arrived after a short delay by eDHL. In very good condition and well packaged. Reasonably priced. Would definitely use them again.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

good lads very helpfully

good lads very helpfully sent my part in good time even sent pictures to comfirm the part was right it was wrong but they were fast in finding the correct part and sending it out will use them again

4 August 2025
Unprompted review

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