1pbroadband Reviews 341

new customer. Very good, so far. Quick, trouble free transfer. Very good value. No midterm increases.

Have been with them for broadband/landline service for last 18 months.

After reporting slower than expected connection speeds (I'm 40-50m from the exchange), I settled in to expect a 72Mbps connection - my previous suppliers were always at 80Mbps connection speed).

The service has been relatively robust over the contract with a half dozen or so disconnects and about the same amount of unusually slow or non-existent data transfers at varying times of day (but predominantly after 10pm).

Contract has ended but they have failed to make contact AT ALL as they should under OFCOM rules (within the last 40 to 10 days of the contract) to advise me about any out of contract service charges.

My contract ran for 18 months at a fixed £25 -great deal, and calls were 1p per minute (and a connection fee). My 'new' rate is to be £37 per month - a MERE 48% increase - how's that for a cost of living increase?!?! They haven't specifically notified me of this but it's featured in my latest bill pdf (which you have to log into your account for - they don't email you the monthly pdf).

I've sent them a query asking why they propose a 48% increase, when they propose changing my landline to digital phone (as BT will be installing full fiber connections here soon) and if the cost of digital calls will be as 'expensive' as landline calls given that I'd be already paying for my fiber connection and it's subsequent data.

When I took out the contract I was advised that my bill would not increase for the 18 months and then would 'increase by just £5' when out of contract.

If previous enquiries are anything to go on, I don't expect a speedy reply (maybe 3 days at the minimum).

I've only given a good 2 stars in relation to the actual broadband service - these services effectively 'run themselves' once setup and they need no ISP involvement unless faults are reported - so, to give more than 2 for that is, in my opinion, a joke. Whilst my connection speed was 72 Mbs, the data throughput speeds only really showed as about 54 Mbs. From a customer service point of view, I'd be inclined to offer a zero stars but I think a balanced 2 stars is a fair overall rating.

There are many customers who haven't had a need to contact customer services and they will likely provide a 5 star review and there are others who rate low (or even don't waste their time leaving consumer reports) due to poor customer services - my experience expresses concerns over poor or non-existent customer care. As said before, once this type of service is up and running, it'll run continually without many problems so. . . the only thing they need to take care of is customer service which, I've found, is severely lacking.
_______ Edit _ 14 Aug 25 _______
Been disconnected from them now for over 2 weeks. It appears 'as a punishment for leaving ' they are refusing to port in my old number to the new supplier.

Totally against OFCOM General conditions - a supplier can't delay a request to port and should provide a 'seamless' transfer no more than one working day later.

They just don't give a stuff for their customers and clearly are trying to punish us as a leaving consumer.

The household has a number of vulnerable householders that rely on the landline for daily medical needs - 1pbroadband claim they:

"We offer a tailored service based on individual requirements, ensuring that we communicate effectively and provide appropriate support."

"We take any complaints related to the treatment of vulnerable customers seriously and prioritize their resolution."

But appear to fail to live up to any of the above statements.

If there's a possibility that you may need any degree of customer service from 1pbroadband, you need to seriously consider if they are the supplier for you.

If I'd have known that they have no interest in good, empathic or professional customer service at the time I joined them, I'd have run a mile!

Oh. . and the amount they were scheduled to bill me per month had changed from their initial suggestion of £37 per month to an eye-watering £49 per month - that's a 100% increase from in-contract prices!

Poor customer service is one thing but rejecting several porting requests is an even lower level of LOW.

OFCOM don't deal with consumer complaints of this nature so we'll have to wait 8 weeks before going to the ombudsman. Wish us luck and, if you decide to buy services from these cowboys, I'll wish YOU luck!

moved away from 1p last month using a switching service. I am still being charged by 1p broadband

I moved away from 1p last month using a switching service. I am still being charged by 1p broadband and they are impossible to contact. Emails go unanswered and they do not answer the phone. Not even an automated message. Phone rings for ages then cuts off. Will be contacting my bank to remove wrongful charges.

Thank you very happy with the 1p broadband service very fast WiFi.
Highly recommended service

Many thks again it's fab grt service and friendly to thks again mp

18 month 200Mb/s full fibre broadband at £27/month, with no mid term price increases, brilliant deal. I received my new router very quickly and the open reach installation went as planned, on the agreed date. All up and running as smooth as silk. Only one issue, is that it's very difficult to get through to customer services, on the phone but otherwise I can't fault the service.

I took out an 18 month broadband contract with 1PBroadband. Paid upfront the £25. Went live on 7th December 2023. 18 payments later, with the 18th payment leaving my account early May 2025. Come mid-May, I hadn't received any contact from them to say what was on offer come the expiry of the contract, so I decided to move to another provider. I initiated that on the 17th May, with a go live date of the 3rd June 2025. Transfer took place early hours of that day. Later that morning, I packed up their router and cables to return them, and was driving to the local post office when I received a bank account notification that £100 had just left my bank account. Or to be more exact, a 'pending payment'. Couple of minutes later, an email notification...., from 1PBroadband..., and I quote...

"Re: broadband account. We have processed your bill payment for your 1PBroadband account. Bill total is £100.
Regards ".

Nothing more, no explanation.

I phoned them straight away. Apparently, there was a 'Minimum term end date' of 7th June on my account, and the £100 was an 'early termination fee'. As I had taken out an 18 month contract, and had paid 18 payments, I considered that what they were doing was very sharp practice, and ultimately, a breach of contract..., and I said so.

They agreed to rescind the £100, and some days later the 'pending payment' disappeared, and the £100 returned to my bank account.

This is something that 1pBroadband needs urgently to sort out, it's a long way from OK.

The broadband service ? Fine. Never a problem in 18 months. Just like my experience with the sister service 1pMobile.

Extremely bad customer service, over 9 days to get my broadband working, not even a apology! And no refund for lost days. Can't wait to leave them

Great service, customer support quickly accessible , product Absulutley fab

Have been waiting for 7 days now to get connected, still waiting no customer service calls to let me know what is happening calling them every day! And still nothing! Terrible compony! Don't go with them!

Background: For those unaware, 1p Broadband is a wholly owned franchised subsidiary of Utility Warehouse. In essence apart from taking your hard earned money, everything else is outsourced to 3rd parties, so the broadband is TalkTalk, support and sales another company hense the 08.00-18.00
In my experience in the last 22 months like many the attraction was based on things couldn't be any worse than VM02. How wrong could I be, ohhh so wrong. In my experience technically seriously in adequate, arrogant, notes never made from conversations, no follow through, always some else to deal with and when challenged "we can arrange for open reach" to attend for £120.00, no one takes responsibility for the inadequacies within the organisation, so to that end guaranted min speeds quoted were never met, the fluctuations were so bad that even trying to stream from basic apps of the TV were affected.
So in conclusion, you won't be surprised to learn I'm far from impressed by my experiences and await to move at the earliest possible opportunity.

Great price for a landline and broadband it all works well. 5 out of 5!

Been trying to cencel my order for over 3 days now no answer to phone calls or emails. crap service

I’ve been a customer of 1pbroadband for some time now, and while the service itself is generally stable, the customer support experience has been extremely disappointing. Whenever an issue arises, getting in touch with support is a challenge in itself.

It often takes days, and in some cases even weeks, to receive any kind of response. This is especially frustrating when the issue affects connectivity or service availability, which can be critical for work or daily life. There seems to be no clear escalation process, and follow-up emails or messages frequently go unanswered.

Reliable internet is only part of the equation, responsive customer support is equally important. Unfortunately, 1pbroadband falls far short on that front. If you're considering this provider, be prepared for a long wait if you ever need help.

6 days with no Internet, they have no customer service in evenings, weekends and bank holidays so left with no connection at all and now told another 48 hours. I have wasted money on subscriptions I can't use and can't do banking or work

I had a problem with the router on arrival, it was faulty, the Open reach engineer informed me, I contacted the helpline and within 24 hours I had received a new router, it was very easy to contact the helpline and it was nice to talk to a human being not a bot.

Great service! - after 2 weeks' service: better speed, better router, completely straightforward and seamless transfer to 1pBroadband from a previous lifetime with BT, but for a fraction of the price. Excellent comms, very slick process. THANK YOU!

I've been with 1p broadband for several years without any issues until late 2024 when I started getting drop outs. After investigating I found that 1p go through Talk Talk.
Anyway in march 2025 I decided to leave and here the real problems started.
They don't answer the phone, They don't reply to emails and they disconnect themselves from live chat while you're waiting for a reply yet they claim good customer service.
I'll update this should I ever get through to them.

Update:
Trust pilot must have notified them as I've just had a reply on the same day as posting the above review.

I've been informed that they require 5 days notice, so I'll be disconnected on the 6/4/25 which is one day after my next billing date, huh.
I'm assuming that they will take another months payment and make me fight to get it back but then again they may not.

Last Update.
Yes they did try and take another payment but I was one step ahead and warned my CC company who thankfully understood the situation and blocked them.
So 1p requested that I returned their many years old modem to them at my expense probably so they could put it in the bin themselves.
So here the saga ends.
Thanks if you read this far and I hope it prepares you for what to expect.

Had to turn my power off to do a job, when checking clocks etc found my router light had turned red and the internet was not working, did all the obvious checks with no results. Rang 1P (answered on the second ring) and explained. The helpful adviser said this router was susceptible to power surge problems and she would be sending a replacement. A new router (different brand) arrived the following day and I was up and running again within an hour.
Thanks 1P for the brilliant service.