Like many, I have tens of passwords to keep track of and naturally don't duplicate them and create complex ones. Constantly referring to my password reminder to figure out which password to use is a... See more
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Review summary
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I forgot my password and I didn't have a recovery key.I had a bunch of important stuff in my account so obviously I was really worried, but two of your reps, Zach and Ian helped me migrate my data fro... See more
Company replied
Anthony, the 1PW agent who helped me, absolutely helped me solve a difficult problem. He was extraordinarily patient, kind, and courteous. He made me feel good about the efforts I was making to descri... See more
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For the past 12 years, 1Password has proven to be my most valuable app and subscription. The product is incredibly useful, and the support team is, well, supportive! I've never had to wait long for as... See more
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Company details
About 1Password - Password Manager
Written by the company
The world’s most-loved password manager
1PASSWORD FAMILIES
Peace of mind for the whole family
1Password is the easiest way to create and use strong passwords.
Share with 5 family members
Log in to sites and fill forms with a single
click
Share passwords with the whole family
1PASSWORD BUSINESS
Secure employees at scale
More than 180,000 businesses trust 1Password to secure their business and protect their data.
Simple and powerful administration
Custom reporting
Expert, one-on-one support
Contact info
4711 Yonge St, 10th Floor, M2N 6K8, Toronto, Canada
- support@1password.com
- 1password.com
4.1
Great
13K reviews
No recent history of asking for reviews
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Reply from 1Password - Password Manager
We are glad you enjoyed your experience with our prompt assistance and helpful details. Thank you for your review.
11/10 would recommend
I love the app. It makes everything so much easier! Ran into an issue while installing it on a new laptop and asked the helpdesk. Thom helped and we found out that there was a bug in the software, but we got a workaround and all was solved in 5 minutes. Amazing help, amazing security. 11/10 would recommend!
8 October 2026
Unprompted review
Reply from 1Password - Password Manager
We are happy to hear that our application has made your daily routines so much easier. Thank you for taking the time to share your positive experience with us. We are glad that our support team was able to quickly assist you with the setup issue on your new device, identify the software glitch, and provide an effective workaround in just a few minutes. Ensuring both top-notch security and reliable service for our users remains our top priority, and we truly appreciate your recommendation and feedback.
The best password manager out there
The best password manager out there managed by an amazing staff.
7 October 2026
Unprompted review
Reply from 1Password - Password Manager
Thank you for the wonderful 5-star review! We’re honored that you consider 1Password the best password manager, and we appreciate your kind words about our team.
Poor support team
Takes forever for support which I still have not gotten. I got locked out of one of my account, reached out for help. Told me to make a new account, so I pay for another one. I reached out again to merged the two account and my account with deleted without notifying me. One day my account was deleted but no one contacted me they were working on my ticket or issue. All the response I got so far are generated by AI.
6 October 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for leaving a review and for sharing this candid feedback. We’re sorry to hear that you were locked out of 1Password, directed to create a second account, and then lost an account without clear communication. This isn’t the support experience we want for you. Please contact us at support@1password.com with your existing ticket numbers, and a team member will review the history and follow up.
Good product, Support was hard to get to at first
Support was hard to get to at first. There's no phone line, and the chat option just turns into an email ticket with very slow response time.
I only got anywhere after posting on X, where it was flagged as high priority. From there, Darcy was amazing. He was quick to respond and fixed our billing issue fast.
7 October 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for leaving a review and for sharing this feedback. We’re sorry it was difficult to reach our support team and that the initial response time was slow, but we’re so glad to hear that Darcy was able to step in and resolve your billing issue quickly. We’ll share your feedback about support access and response times, and make sure Darcy sees your kind words.
I was unable to access my account
I was unable to access my account. The hotline representative provided excellent, easy-to-understand assistance to help me solve the problem. Everything worked perfectly on the first try. Many thanks for that!
29 September 2026
Unprompted review
Reply from 1Password - Password Manager
We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our team's help with your login issue. We are happy to hear that our guidance resolved everything so quickly.
Working with Sian was awesome
Working with Sian was awesome, he was really proffesional, 100% recommended
5 October 2026
Unprompted review
Reply from 1Password - Password Manager
We are glad you enjoyed your experience and appreciate your recommendation.
So far I have found 1Password to be a…
So far I have found 1Password to be a dependable and easy to use product. Customer service is great. Fast and eager to help.
4 October 2026
Unprompted review
Reply from 1Password - Password Manager
Thank you for taking the time to share your feedback. We are thrilled to hear that 1Password has been reliable and simple for you to navigate, and that our support team provided prompt, eager assistance when you needed it. Your trust means a lot to us, and we are glad to have you with us.
Just the best password manager
Switched from LastPass a few years ago and what a relief that was. The 1Password ecosystem is just perfect for my family, works on every device, looks nice, easy to use.
1 October 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for sharing this thoughtful 5-star review! We’re so glad switching from LastPass to 1Password brought relief and that it works well for your family across your devices. We appreciate your kind words about the design and ease of use, and we’re grateful you chose 1Password!
Fantastic UI and workflow, but reaching a human tests patience
The customer service is fantastic once you reach them, though getting ahold of an actual person is a bit of a real challenge. For reference, connecting with a real human at my previous password manager took me 20 seconds flat (I actually timed it). However, 1Password has definitely won me over as a new customer. The UI is incredibly intuitive and fits perfectly into my daily workflows. I do recommend!
2 October 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for taking the time to share your experience. We're glad to hear you're enjoying 1Password as part of your daily workflow and receive fantastic customer service! We'll also share your feedback regarding ease of support access internally. All the best!
Support is replaced by useless AI.
Support is replaced by useless AI.
If you experience an issue there is no one to help you - you will get few response from AI agent and this is it.
The company is showing they don't value you, your time and your business.
If my account gets suspended because if the issue no one cares about I am going to initiate a chargeback.
In any case I am done with this company.
25 September 2026
Unprompted review
Reply from 1Password - Password Manager
We're sorry to hear about your experience, and we truly appreciate the feedback you shared with us.
Please reach out to support@1password.com and mention your review so our team can take a closer look and work with you directly.
Both the product and the support are…
Both the product and the support are top-notch. I love the product, and the support team truly cares about it and about how successful you are with it.
30 September 2026
Unprompted review
Reply from 1Password - Password Manager
We're so happy to hear that you love our product and that our support team has been top-notch. We truly appreciate your kind words and positive feedback!
Buggy system
Buggy system i keep getting
An unexpected error occurred. Please contact customer support
Gotta love 1Password’s system errors. They kindly tell you to contact customer support, and then take 9 full days to get back to you. Incredible dedication to keeping their paying users up and running!
20 September 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for taking the time to share your experience with us. We're sorry to hear about the unexpected errors and the delay you experienced receiving support.
If you reach out to us at support@1password.com , and mention your review, we'd be happy to help and work through your concerns with you.
Reply from 1Password - Password Manager
Thanks so much for taking the time to leave us a review. We appreciate your support.
If you have any questions or concerns, please reach out to our team at support@1password.com , we'd be happy to help and answer any questions you have.
One Click beats Typing Long Passwords
Like many, I have tens of passwords to keep track of and naturally don't duplicate them and create complex ones. Constantly referring to my password reminder to figure out which password to use is a time sink. 1Password came highly recommended by Wall Street Journal and I purchased it. It has made life much easier and has created even more complex passwords. Using multiple ways to access my accounts has become much easier and is often by just one click. I highly recommend 1Password.
28 September 2026
Unprompted review
Reply from 1Password - Password Manager
We are so pleased to hear that our product has made managing your complex passwords much easier and has streamlined your account access. It's wonderful to know that we've been able to simplify your online life, and we truly appreciate you sharing your positive experience and recommendation.
Quick and courteous support
Quick and courteous support, solved my issue in a couple of minutes, shout out to Ian!
29 September 2026
Unprompted review
Reply from 1Password - Password Manager
We're so happy to hear our support team provided quick and courteous assistance, resolving your issue efficiently. We appreciate your kind words!
Paid subscription but my account was frozen
**Paid subscription but my account was frozen**
Really disappointed with 1Password. I paid for my subscription through Apple in June 2026 and used my account normally for months. It has now suddenly been frozen because 1Password says there is “no payment method on file.”
I contacted customer service and provided my Apple receipt showing the subscription was paid. Instead of tracing the payment, I was told to check whether I had used another email address or created an account in another region. I checked, and I haven’t. This is the same account I created, paid for and have been using for nearly 3 months.
For a password manager I rely on for my business, suddenly losing access despite having paid is extremely frustrating. I expected much better customer service and support. So now i have paid a yearly subscription and can´t even use the app. Total waste of money.
28 September 2026
Unprompted review
Reply from 1Password - Password Manager
We're truly sorry to hear about the experience you've had with your account being frozen despite having a paid subscription. We understand how important reliable access to 1Password is, especially when you're using it for your business, and we appreciate you bringing this to our attention.
We're actively looking into what happened, and I've also replied to you directly so we can work through this together. We appreciate your patience and look forward to hearing from you.
Great Service
25 September 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for the 5-star review and for the kind words! We’re so glad our service has made a positive impression, and we appreciate you taking the time to share your feedback.
I had an excellent experience with…
I had an excellent experience with 1Password support. They were very responsive, resolved my issue, and were courteous. I cannot recommend them more highly.
23 September 2026
Unprompted review
Reply from 1Password - Password Manager
We're so happy to hear our support team provided such a responsive and courteous experience, resolving your issue effectively. Thank you for your kind words and for your support!
buggy system glitches and breaks 2FA
buggy system glitches and breaks 2FA, locking me out of my account, and then support doesn't respond for 2 days, despite me flagging on every social channel psosible
is it acceptable to lock me out of all of my passwords for 2 days for this paid service?
23 September 2026
Unprompted review
Reply from 1Password - Password Manager
Thanks for leaving a review and for sharing this candid feedback. We’re sorry that glitches with 2FA left you unable to access your account, and that you waited two days for a response. Being locked out of your passwords for that long isn’t the experience we want for you. If you haven't already, please contact us at support@1password.com with your existing support reference, if available, and a team member will review what happened and follow up.
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