I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more
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Review summary
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Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more
Company replied
Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more
Company replied
I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Insurance Agency
- Insurance Company
- Motorcycle Insurance Agency
- Personal Insurance Company
About 1 Answer Insurance
Written by the company
Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.
We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.
Contact info
Unit A1 Chaucer Business Park, Dittons Road, BN26 6QH, Polegate, United Kingdom
- 01323 481444
- customerservices@1answer.co.uk
- 1answer.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martin the broker was great found a…
Martin the broker was great found a great price and all went through straight away without any issues
2 March 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Perry was very professional and clear…
Perry was very professional and clear on all aspects of my new policy which I was grateful for. Very happy to do business with you.
Yours sincerely Marcus Cummins
2 March 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Excellent
What a service, Kacy was fantastic. Really good, everything explained and done without hassle.
2 March 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
I was looked after by a lady called…
I was looked after by a lady called Danni who was 100% brilliant so professional very polite. One answer insurance company are very lucky to have Danni working for them.
27 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Bashir
Bashir - what truly amazing customer service. My insurance requirements were complex to say the least but Bashir supported me along the way & worked hard to secure me the appropriate policy at the best premium available…I was a tricky customer with some moving goalposts & being very emotionally invested but it’s only thanks to Bashir’s tireless efforts I can finally say my new start up company is officially up & running. I am very grateful to One Answer insurance for the excellent on-going customer service & I can relax knowing I have an ongoing working relationship with an insurance broker who will support me on every step of my Limited Company’s journey. Superstars. Thank you.
Dan from E4 Logistics Ltd
2 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
A lovely and helpful person
A lovely and helpful person. Answered all of my queries
26 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I had a dui and a claim by 23
I had a dui and a claim by 23, even other specialist insurers couldnt go lower than what admiral offered (10k), Josh gave me a quote for literally half of that, I couldnt believe it so i asked what the catch was, Josh was upfront and clear, it seems the extent of it is a £50 fee to change address, quite humble for what theyre willing to provide
Thank you to Josh for clear, friendly communication, and efficiency throughout the process 🙏
20 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Highly recommend …
Chris was more then helpful explaining everything and managed to get me a quote 1/4 of the price I had gotten before, highly recommend
25 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Danni was excellent at her job
Danni was excellent at her job. Thank you very much for your time and patience 😃
23 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great customer service and very helpful…
Great customer service and very helpful to customers and clear ascent
23 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I got insurance as I needed
I got insurance as I needed
They were so quick to give me a refund when I did not need cover later on.
They were so good to take their time with me.
Thank you , all at 1 INSURANCE
10 December 2025
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
Spoke to josh p to sort ny inaurande
Spoke to josh p. Very helpful and informative. Such a pleasant staff member would highly recommend him to anyone in future. Thank you for helping and assisting me josh.
19 February 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
The communications on the call was very…
The communications on the call was very good and efficient
13 February 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Personal service
13 February 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great customer service Martin sorted my…
Great customer service Martin sorted my insurance missed each other on a few calls but he always got back to me on point with timing ov the return calls,never once was I put on hold 5stars
11 February 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Was quick and easy to insure my M5…
Was quick and easy to insure my M5 Competition as a private hire vehicle, and they've offered me the best price on the market!
12 February 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Van insurance
Very helpful and friendly service easy to use website 👌 Happy days thank you 😊
11 February 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great effective service with very clear…
Great effective service with very clear instructions
12 February 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
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