1800battery.com Reviews 

430
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the professionalism, friendliness, and knowledge of the staff who arrive quickly and efficiently install batteries, even in challenging situations. People often highlight the convenience of the service, with technicians coming to their location and providing excellent service, sometimes going above and beyond by checking and cleaning around the battery area. However, some people were dissatisfied with the response times and customer service, experiencing significant delays, missed appointments, and poor communication. There are also instances where technicians lacked the necessary tools or knowledge for specific car models, leading to further issues or incorrect diagnoses. Some customers reported issues with defective products or being sent to areas not serviced by the company, with little to no resolution from customer support.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the convenience... See more

Staff

People report ambiguous experiences with staff, with many customers praising technicians for being... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers reporting issues such as batteries... See more

Response time

Customers consistently report significant dissatisfaction with response times, often waiting hours or even... See more

Customer service

Consumers find customer service to be negative, with many reporting horrible experiences and a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 3 out of 5 stars

Battery needs to be registered as this is BMW car. The person who came to install didn't have the scan tool to register battery.

Rated 5 out of 5 stars

My battery died in my garage and would not take a charge. There was little space to work so I tried this company. In my case it was going to take 5-7 hours for them to arrive but I agreed as I just n... See more

Rated 5 out of 5 stars

JW came to my home quickly and was a consummate professional. He explained what he was doing, took care of to be clean and careful around my car, and took me through the restart procedures flawlessly.... See more


3.6

Average

TrustScore 3.5 out of 5

430 reviews

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No history of asking for reviews

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3.6

All reviews

(430)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service - exceeded my expectations on all levels.

A friend recommended 1800battery when I told him I needed a new battery installed in my garage kept mustang and that I couldnt figure how to take off the battery harness. I called and they were extremely helpful on the phone and scheduled for the next day. The guy showed up on time and was super friendly and showed me how to remove the battery and install a new one. He did this in less than 10 minutes! I am so impressed overall and would recommend 1800Battery to anyone having issues with their battery.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Got it done

I had some stripped bolts on my car seat (battery located underneath) and the technician as still able to get in and swap the battery without damaging the car.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

My car has a pretty complicated battery…

My car has a pretty complicated battery situation, and the tech was able to take it apart, replace the battery and return all of the parts back in the appropriate places. Very professional and quick service.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Isaac was great

Isaac was great. Let em know when he’d arrive and kept me updated throughout. Quick fix and on our way. Thanks!

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Lie marketing

They sale as an today service, after charge you they call to schedule to next day. Not a professional company. After cancelation they hold your payment for several days.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience, Highly Recommend

My battery died and my car was stuck in the driveway. I made an ASAP appointment, but I missed the 4 pm deadline for same-day. But they reached out to me promptly to let me know that they will schedule a technician for the next morning. The technician was at my house by 11:30 am, and he replaced the battery in under 30 min. He was very nice, knowledgeable, and even entered the radio code for me. It was like nothing ever happened! I was so grateful for his help. The car is running great. I highly recommend these guys for sure!

14 May 2025
Unprompted review
Rated 3 out of 5 stars

I called 1-800 battery and was very…

I called 1-800 battery and was very surprised at how quickly I got a service man to come out and help me. Unfortunately, trying to replace the battery in my mini Cooper turned out to be too difficult for him and the car!

When I called after to let the company know that I shouldn’t get charged for the battery, again, I appreciated how quickly they took care of my bill.

The only upsetting thing was when I got charged $129 for the service call, after Joe had told me a service call would be $99.

I would appreciate a $30 credit.

Thank you again.
Gary

12 May 2025
Unprompted review
Rated 5 out of 5 stars

I needed a replacement engine battery…

I needed a replacement engine battery for my 2008 Winnebago View. This is a Mercedes battery. I took a picture of the battery, made the call. They came out the same day within 2 hours and replaced the battery!! That is what I call Great Service!!

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

They said they will deliver between 8 and 10..I chatted several time and they said 5 min away after they called and said they need 1 hour...Horrible service

10 May 2025
Unprompted review
Rated 1 out of 5 stars

I paid for a battery… the website says…

I paid for a battery… the website says the charge is for with installation. I had to pay an additional $89 for installation and I did so. The tech broke my battery terminal and left. They want to charge me a $90 service fee for breaking the terminal.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I'm a busy guy

I'm a busy guy. Came out in the morning at 7:30 am, my Land Rover's battery had died. Called this 800battery.com. on a whim.
They said someone would be there within 90 minutes. So I was prepared to wait around half the day.
But, the driver was there, with the correct battery, installed it and I was on my way by 9 am! It was a pleasure ! Highly recommend !

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Warranty coverage

I had problems with the battery and worried that they would not come back out under their warranty promises. Reality was just the opposite. They came out and put in a new battery and tested my electrical system with no charge. They’re not only as good as using The Chevrolet dealer for my 2019 Corvette but they are better. I strongly endorse them.

1 May 2025
Unprompted review
Rated 4 out of 5 stars

The design of contemporary cars today…

The design of contemporary cars today is not conducive for the lay person to perform the replacement themselves. In my case several items beneath the hood had to be removed in order to gain access to the battery. In addition, a battery tender had to provide power to the car's computer system to insure that all systems maintained their settings. The service this company provides is there perfect solution. First you go to the website and identify the make and model of the vehicle. This ensures that the technician has the knowledge on how to execute the service. {I also own a Mini Cooper, and you have to dismantle a ton of stuff to remove the battery} In my case, my technician had no problem with the Lincoln, but admitted that he could not do a Mini. It still took him well over an hour to make the swap out.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

I took a chance hiring 1800 Battery

I took a chance hiring 1800 Battery, not knowing who they were. The reviews online were fairly positive so I decided to give it a try. My tech arrived on time and was done within 30 minutes. I was very impressed and grateful for his work and the convenience of coming to my home. Would I recommend 1800 Battery? Absolutely yes. Thank you, well done.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

This was the first time 800battery.com

This was the first time 800battery.com. The whole experience was seamless, professional, and worked out great. My technician arrived in the time window they were supposed to, explained everything and did his work quickly. Also very friendly and professional. I would recommend this highly to anyone.

1 May 2025
Unprompted review

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