1800battery.com Reviews 

430
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the professionalism, friendliness, and knowledge of the technicians who arrive to install batteries, often highlighting their efficiency and polite demeanor. People frequently mention the convenience of the service, especially when technicians come to their location and perform the installation quickly. The customer service is often described as excellent and helpful, with good communication throughout the process. However, some customers also noted significant issues with response times, including missed or delayed appointments, and a lack of communication regarding status changes. There are instances where technicians arrived much later than scheduled or did not show up at all, leading to wasted time and frustration. A few people experienced problems with the product itself, such as receiving a different battery than ordered or a defective one, and some reported issues with the post-installation functionality of their car. Additionally, some reviewers were not happy with the customer service, citing rudeness, unhelpfulness, and misinformation from staff.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing gratitude for excellent,... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the professionalism, efficiency,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction after... See more

Response time

Customers consistently note negative experiences with response times, with many reporting long waits and a... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the efficiency and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 3 out of 5 stars

Battery needs to be registered as this is BMW car. The person who came to install didn't have the scan tool to register battery.

Rated 5 out of 5 stars

My battery died in my garage and would not take a charge. There was little space to work so I tried this company. In my case it was going to take 5-7 hours for them to arrive but I agreed as I just n... See more

Rated 5 out of 5 stars

The tech delivered the battery and installed it on-site, making the entire experience incredibly convenient and stress‑free. I’m very grateful for the excellent service. Kinley did an outstanding j... See more


3.6

Average

TrustScore 3.5 out of 5

430 reviews

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No history of asking for reviews

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3.6

All reviews

(430)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DONT ORDER YOUR BATTERY HERE

Ordered my battery at 12:15pm. Hours later someone called and said my eta was between 5-6 pm. Ok no problem because I don't start work until 7pm. Then around 5:45 driver calls me and can't find address...stood outside in the rain waiting cuz he said was on my street
...well he couldn't find me because 1800 battery gave him my street address in a whole other city! So I told him the proper address and eventually he made it here and had my battery installed around 7pm! Needless to say I was late to work and also written up. So on top of the ridiculous amount 1800 battery charges anyway, I lost wages at work and a blemish on my record. Long story short, don't make any plans and be prepared to be frustrated plus your pockets low if u plan on dealing with this company

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Chris got it done!

Chris showed up a bit outside of the schedule but he got here he changed my battery in no time. He didn't leave a mess and made sure the car started and I was satisfied before he left

16 June 2025
Unprompted review
Rated 5 out of 5 stars

More than satisfied

We were first surprised to fine this type service available to us, and pleased we did. This was one of the easiest on-line services we've ever used. In less than 2 hours my wife's car had the correct battery installed and ready to go! The service tech was most pleasant and knowledgeable. We didn't even realize her battery was located under the passenger seat! Being retired seniors, this is a service we'll use again if and when needed.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

A little outside the arrival window, but overall great!

A little outside the arrival window, but 2 hours after purchase is a lot to expect. Helpful technician. Brought it right into the garage. There were issues on my side, so I just installed myself at a later date. Tech had some diagnostic tools which helped.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience from installation to warranty support

First off they send completely inexperienced people to install my battery. I only paid to have it installed because I knew I had to remove a few things to get to it. I ended up doing most of it myself. Then they billed me extra for the "extra" work, just horrible people. Then to boot my battery has died after less than a year and they will not even look at it until I pay them 125$. I cant imagine anyone thinking this company is worth dealing with. Any local car parts store would be a smarter option.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Everything was so seamless

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficult to install but our technician was very knowledgeable, personable and efficient. We’re very pleased!!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Refund me my deposit

Refund me my deposit. Don’t deliver dead batteries. Don’t have your clients waiting for two days to receive proper service. Train your managers not to be dismissive. Honor your warranty. Treat your disabled veterans better.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

This is as easy as it sounds

I like that I can do everything on my phone and everything is taken care of. I have used the service a couple of times. One of the times my battery was under warranty and I still got the exact same service and just paid for the tech to come out. Every single time it's easy and you get communication as things start rolling and before you know it attack is on the way to get a battery in your car. I will continue to use their service it's just so convenient

9 June 2025
Unprompted review
Rated 5 out of 5 stars

The battery in my Sprinter motorhome…

The battery in my Sprinter motorhome died. I called 1800battery and a technician showed up within 3 hours. Ismael was polite and professional as he installed the new battery and made sure I was able to start the vehicle before he left.
This saved me so much time in calling around and waiting for an appointment.
I highly recommend 1800battery to anyone who wants a battery ASAP!

6 June 2025
Unprompted review
Rated 4 out of 5 stars

Efficient and Professional Battery Delivery and Installation

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high quality battery and my car has been performing well since. I would recommend this service to anyone needing a new battery installation.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

They are phenomenal

They are phenomenal. I called them at 4:45 after the 4 o’clock cut off on a Saturday. They showed up 45 minutes later and installed my battery so I can go to work the next day. They did not have to do that. They are amazing.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience…

I sent him my order and the estimate was 3.5 hours eta. In 2 hours the technician arrived with battery. In the middle of a monsoon he replaced the battery! Job well done! Great work!

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Quoted 2 hours, no tech came

I was quoted two hours and then after two hours, quoted another two hours. No technician ever came and our team wasted the entire day waiting. If I received a realistic ETA for a technician I would have booked a different service and would not have wasted an entire day for our delivery team. This was infuriating.

23 May 2025
Unprompted review

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