10Web Reviews 

2,375
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team is exceptionally helpful, polite, and quick to resolve various technical issues during website creation. Many individuals genuinely appreciate the patient, highly knowledgeable guidance provided by support agents when navigating complex platform features and website setup. Some reviewers were not happy with customer service, specifically noting delayed replies, unreturned messages, or a complete lack of assistance when urgent site problems occurred. A few consumers also encountered frustrating technical roadblocks, unexpected access restrictions, or performance issues that negatively impacted their daily business operations and revenue.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising polite and helpful agents who... See more

Staff

Clients share positive opinions on staff, frequently praising supportive agents who resolve complex issues... See more

Website

Customers had ambiguous experiences with website building, as while some reviewers praised the intuitive AI... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the fast response times and helpful... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers experiencing fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to say thank you to Ani Hakobian and her support and the other team who helped me in my difficult technical situation. Her answers were always fast and I'm sure she really care about e... See more

Rated 5 out of 5 stars

Recently discovered the 10web services so I have decided to dig into it and find out more information by chatting with their bot. The have amazing chat bot and everything has been explained in details... See more

Rated 5 out of 5 stars

Aida had a lot of patience and knowledge. She help me recover my website and guided me with all the steps till I recover my website and published. Great platform. Great to have a human with a reall... See more

Company replied

Rated 5 out of 5 stars

10Web has been an absolute game-changer for building websites. I’ve never experienced a platform that combines speed, automation, and ease of use at this level. The AI builder is incredibly intuiti... See more


Company details

  1. Software Company
  2. also in
  3. Business to Business Service
  4. Web Hosting Company

Written by the company

10Web is a leading AI Website and AI E-commerce Builder. In today’s era, we democratize access to online opportunities. Our AI-powered tools simplify the creation and management of digital businesses, breaking down technical barriers. Our AI Website Builder simplifies the creation, management, and scaling of your online presence. Meanwhile, 10Web Hosting enables peak performance, reliability, and speed for your website, democratizing advanced technology for all. With 10Web, you can concentrate on your passions, while we manage the technical details.

AI Website Builder

Written by the company

Get a jumpstart on website creation.
Get a professional website, AI generated content and images, with minimal work. Edit every design element of your website with our drag and drop editor and premium 10Web widgets. Growing your digital presence is faster and easier than ever before with 10Web AI Website Builder.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,375)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to say thank you to Ani…

I would like to say thank you to Ani Hakobian and her support and the other team who helped me in my difficult technical situation.
Her answers were always fast and I'm sure she really care about every question she receives.

My previous review was with low rating because I almost lost hope that someone will help me, but now I'm sure that they will help anyway.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Dont now how to respond to a comment…

Dont now how to respond to a comment but thanks i allready cancelled my subscription, still find it scammy that they never send u a reminder only in the beginning and also when they now u dont have anything done in the account for more than 11 months

16 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello again Max,
Sorry to hear you feel that way, I completely understand how frustrating this can be.

Our refund policy is part of our publicly available Terms of Service (https://10web.io/terms-of-service/), which we ask all users to review before signing up. We do our best to keep everything transparent so expectations are clear from the start. That said, we’re always here to help if you have any questions or need support with anything related to your account.
- The 10Web Team

Rated 1 out of 5 stars

Bad Custom Service & Product Bug and error

I purchased a plan with 10Web to improve my website’s speed. However, when I followed the documentation, I encountered an error. I contacted the sales team and provided them with my credentials to resolve the issue. It’s been a week now, and there’s still no solution. The customer service hasn’t replied, and their last message was that the developer hadn’t given them any feedback yet.

11 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hi Ayoub, Nik from 10Web here,

I'm really sorry to hear about your experience — that’s definitely not the kind of service we aim to provide. I’ve just sent you a request for more information through Trustpilot so I can identify your account and look into your tickets personally,

I’d really like to get this sorted for you, so once I receive your details, I’ll take care of the rest and follow up with you directly through our support portal. Thanks for your patience in the meantime.

Rated 1 out of 5 stars

Their no refound policy is just nasty.

12 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hi Dominik, Nik from 10Web here

Sorry to hear you feel that way, I completely understand how frustrating this can be.

Our refund policy is part of our publicly available Terms of Service (https://10web.io/terms-of-service/), which we ask all users to review before signing up. We do our best to keep everything transparent so expectations are clear from the start. That said, we’re always here to help if you have any questions or need support with anything related to your account.
- The 10Web Team

Rated 5 out of 5 stars

The response time of the service team…

The response time of the service team is insane. They are very quick, and very trained to handle inquiries.

Im already working with 10 web for almost 2,5 years. and i can definitley recommend 10web!

11 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Nathan,
We really appreciate you taking the time to share this – so glad to have you with us!
– The 10Web Team

Rated 5 out of 5 stars

Great service

Great service, they solved my problem.
To improve: respond faster to the first request.

4 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello!
Thank you so much for your feedback and advice,
This means a lot – thank you! We're here if you ever need anything.
– The 10Web Team

Rated 5 out of 5 stars

my website wasnt loading properly i…

my website wasnt loading properly i talked to Ani Hakobian and her service was very fast and she was easy to work with . thank you

9 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Jeremy,
Your kind words made our day! Thanks for being part of the 10Web community.
– The 10Web Team

Rated 5 out of 5 stars

Reliable and helpful.

Reliable and helpful.

I had some issues with my account and Ani Hakobian from 10Web was quick to resolve the issue.

7 November 2025
Unprompted review
10Web logo

Reply from 10Web

Thanks a ton for the lovely review! We’re thrilled to hear you’re happy with 10Web.
– The 10Web Team

Rated 5 out of 5 stars

Just spoke to Ani in support

Just spoke to Ani in support, super helpful.. My website is starting to look amazing with their help :)

6 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hi!
Your kind words made our day! Thanks for being part of the 10Web community.
– The 10Web Team

Rated 5 out of 5 stars

Ani was really helpful

Ani was really helpful and listen to all my needs and was the type of person that I would love to work with.

5 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Isiah,
Your kind words made our day! Thanks for being part of the 10Web community.
– The 10Web Team

Rated 5 out of 5 stars

FAST WORK

FAST WORK. REALLY HELPED ME OUT OF A BIND!

5 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Robert,
Thanks a ton for the lovely review! We’re thrilled to hear you’re happy with 10Web.
– The 10Web Team

Rated 5 out of 5 stars

The very best tech support came from…

The very best tech support came from the folks at 10Web. My problem was holding up the delivery of a website. They went to work and gave me the working solution quickly and accurately. Thanks again to the tech support at 10Web.

3 November 2025
Unprompted review
10Web logo

Reply from 10Web

Dear Rex,
We really appreciate you taking the time to share this – so glad to have you with us!
– The 10Web Team

Rated 5 out of 5 stars

Maria helped me resolve an issue I had…

Maria helped me resolve an issue I had spent hours on trying to resolve in a matter of minutes. I'm still very new at coding and web development but I try not to ask for help, only as a last resort once I've tried everything out on my own. She truly loves her work and takes pride in it. That was the feeling I got from her. I hope some day I can do what she does for work.

2 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Patrick,
What a great message to receive! Thanks for the support and trust in 10Web.
– The 10Web Team

Rated 5 out of 5 stars

This team is absolutely the best

This team is absolutely the best
Professionals
Educated
High level of service

3 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hi! Thank you so much!
Your kind words made our day! Thanks for being part of the 10Web community.
– The 10Web Team

Rated 5 out of 5 stars

Solved my request

Solved my request, first time. Good knowledge, good guidance, consistent response...

2 November 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Tamer!

Great to hear it's been taken care of — thanks for the feedback!
– The 10Web Team

Rated 5 out of 5 stars

had a page loading problem

Thank You, 10Web!
I had a page that was loading slowly and affecting my site’s performance. I reached out to 10Web, and their team resolved the issue quickly and efficiently. It wasn’t just about the tools — their direct support made all the difference. I truly appreciate how easy they made it to get things running smoothly again.

31 October 2025
Unprompted review
10Web logo

Reply from 10Web

Hi Michael!

Thanks for the update — glad to hear everything’s been sorted!
– The 10Web Team

Rated 5 out of 5 stars

Anton Laptev is an excellent support…

Anton Laptev is an excellent support technician who answers all my questions. With 10web.io, you can easily generate a website, but to point it to a domain, you need to acquire a domain. Anton made it easy for me to obtain the domain name and redirect the new site to my desire domain name.

29 October 2025
Unprompted review
10Web logo

Reply from 10Web

Hello Doug! Thank you so much for your kind words, we're happy to hear Anton was able to help ;)
- The 10Web Team

Rated 5 out of 5 stars

Why This Company Gets Growth Right

Sales isn’t a herding process—they genuinely care about your success. The VIP Support team is excellent and doesn’t get bogged down by minor issues. They’re sharp, focusing on all clients, not just the big ones, showing smart management that understands growth comes in all sizes.

22 October 2025
Unprompted review
10Web logo

Reply from 10Web

Hello!
Appreciate your message — your kind words mean the World to us!
– The 10Web Team

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