Rich

United Kingdom

Reviews

Review of AXA UK Car and Home

Rated 1 out of 5 stars

Decline of claim for holiday cancellation when adoption of a child progressed.

Only claim I've ever submitted was declined due to small print loophole and inability to consider the wider context of my claim - cancelled holiday due to uncertainty of adopting a child.

19 December 2025

Reply from AXA UK Car and Home

Good afternoon, Rich.

Thanks for leaving your review and I am sorry to hear about the issues with your holiday cancellation claim.

If you have any feedback for us regarding your car insurance, please get in touch with our Help Team anytime.

Best wishes,
Jon
AXA Customer Service Team

Review of ILX Group

Rated 2 out of 5 stars

Not much time spent learning how to…

Not much time spent learning how to answer questions. Unable to get feedback from tutor
Exam has too much emphasis on terminology & time pressure rather than determining what the student knows

24 February 2025
Unprompted review

Reply from ILX Group

Thanks for your feedback. If you are doing an eLearning course, then please send an email to tutorsupport@ilxgroup.com and ask to be put in touch with a tutor. If you attended one of our live virtual or in-person classroom courses, you should have contact details of the trainer who delivered the course, but if not, then again, please get in touch with our customer service team at tutorsupport@ilxgroup.com.

The exams are set by the relevant examining authority, and will be a test of the theory and application of whichever certification you have been studying.