Ally

Amazing friendly service as always! Have had an anklet on for a few years now and booked in to get it tightened. The bracelet still looks brand new🙌🏼thank you.

I ordered several dresses from a few different brands, Quiz, ASOS and Goddiva through ASOS. All dresses were returned to the brands as per instruction on the same day, Quiz and ASOS have communicated and issued refunds. My parcel with 2 dresses was delivered to Goddiva returns on 3rd March, online states 5-10 working days for a refund however I have had no notification that my parcel has been received or processed. I emailed the customer service website which states an auto reply and to expect a reply 48-72 hours later. The refund and response time is so much longer than any other brand and after researching reviews on this website and Facebook I am concerned I won’t receive my £156 refund for both dresses. It is a shame as the dresses were beautiful and good quality but didn’t suit me. The returns process, lack of communication and other reviews are very poor and have put me off ordering again. I hope Goddiva can turn this experience around and issue my full refund asap.