Lottery Fail
This was my first (and last) order with this so-called retailer and it's not possible to exaggerate the awful buying experience from this company. It's a UK based company - they charged me a flat rate of £7.45 for postage (there was no choice given and I didn't think anything of it at the time). I assumed this was being sent Next Day / Guaranteed delivery - 20 days later, I received the order. In that time, I sent 2 x emails querying whether the order had been shipped - no response. I then read their shipping info on their website - they sneakily don't tell you delivery times and just list Royal Mail pricing which is pointless. I spent £155 for a sample of Black Tie by Celine (having had it before), and a couple of small samples. What I got was a very nasty / sickly beast mode, cheap smelling fragrance. I contacted them via their chat on their website - "Mia" said she would check their CCTV (really?) and then said I was confused with 'the concept'. What legit seller would tell you that unless they were gas-lighting you and have no intention of resolving the problem.
8 February 2025
Unprompted review