Katie

I purchased a necklace for my sister at a pop-up event months ago. The necklace was advertised as life-proof. My sister came to me last week saying that the necklace had snapped. I contacted Monday's Child and got a response straight away. They sent out a free post envelope and jewelry bag for me to return the product the very next day and kept me updated on the progress. New necklace arrived a few days later after they inspected the broken one. My sister couldn't get her other necklace off quick enough to put this one back on 😂

First time ordering online from matalan and defo the last. Order came in 3 separate deliveries, 2 dresses and a top were missing, and a box of tights came completely damaged. Spoke online to customer services they advised that one dress was cancelled due to low stock (fair enough), they refunded me for the other dress and contacted the supplier in regards to the top. Customer service was helpful but with all the messing around I ended up returning the lot.