Chel

Bought a new Dyson v15 in May 2024. Currently not working (cutting out after 2 seconds) so I’ve been emailing back and forth trying to figure out next steps since it’s still well covered under my REAL warranty. Once I sent them my proof of purchase invoice, stating I bought it in May 2024, they sent me back an email falsely saying I bought my Dyson in late October 2023, which would make my supposed “warranty” expire in a week. Ever since receiving this email from them, I have been ignored. Suspiciously, it’s been two weeks with no response to several of my emails (they were very responsive before sending purchase invoice), I assume they will only respond when my “warranty” is expired and deem any replacement parts not eligible under warranty. This is completely fraudulent. To say I am angry and disappointed is an understatement. AVOID. AVOID. AVOID.

I’m guessing this company has gone out of business? Their website is no longer in working order and they haven’t responded to my emails. Their social media pages also look abandoned. I’m a long time customer of Looma Home. Bought three sheet sets for myself over the years and two sets for family members. They’re my favourite, coziest sheets. I guess I’ll have to find a new favourite. :(