Be careful this company is scammer's i…
Be careful this company is scammer's i bought ipad since 2x weeks and still didn't receive it, i call them and they said is something wrong in there system and i will get it after one day and im now waiting 2x weeks and when i try to call them they said we don't know where is your ipad!!!!!!
Reply from BCC
Hi Sam,
Thanks for your review.
We don't scam our customers. However, reading your review it seems that we have not given you the right answers to your questions. Sorry for that. Here's what actually happenend:
When you told us that the parcel had not been delivered we tried to find out what was going wrong, but could not answer that for you. To provide you clarity anyway, we have asked DHL to start an investigation. The investigation was started on December 2nd. After a few days DHL let us know that they somehow messed up the order, and they're sending the parcel back to us. This is also noted on the Track & Trace page, see: https://www.dhlparcel.nl/nl/consument/volg-je-pakket?tc=JVGL05801048000405352929&lc=nl-NL
DHL normally returns parcels in 3 to 4 days. When the parcel is here again it will take us another 3 to 4 days to process it, upon which we will notify you by email. It may take a few days longer, due to a backlog of work, but we will not let you down.
A failed delivery is a very unfortunate situation, but rest assured, you have not been scammed. We hope to have set your mind at ease. Please let us know if any questions should arise.
Kind regards,
Team BCC