Worst customer service - avoid BCC!
Now i know why i should stick to ordering at Coolblue instead of BCC. The customer service of BCC is just terrible, not worth the 0,70€ price difference with the competitors...
I ordered products and one of them was defective, so i wanted to return it. On the website of BCC you can choose to return via DHL for free. I selected a pakketautomaat from DHL in my neighbourhood on the BCC website. Once there with my package, I try to return it, but you need a QR code or package code to do so. BCC didn't provide one, so I called the customer service. After 20 minutes on hold I talked to a "charming" young man who told me that they have nothing to do with DHL and as such will not provide with a return code so i can send the product back. He said I should just google it myself, then hung up on me. Lovely.
Reply from BCC
Hi Marianne,
Thanks for your review.
That's not the way to handle a call from one of our customers. We of course have something to do with DHL. It's the parcel service that we chose to deliver parcels to customers, and to provide a return service. Spouting such nonsense during a call is not what we should be doing. Hanging op on you is even worse. Sorry for this failure and the inconvenience we have caused.
We have sent you an email in an attempt to give provide service as we should.
Kind regards,
Team BCC