the order was not sent within the…
the order was not sent within the specified time frame, there was no information about it anywhere, 5 days passed, I wrote to them, nothing had changed, the money was not returned.
Reply from Haibu
Dear Anastasia,
Thank you for your review. What a shame to hear that you did not receive your order on time and therefore wanted your purchase price refunded. Our apologies for the inconvenience caused.
We immediately checked whether the refund has been initiated, as our customer service colleague indicated, you can expect the refund to be returned to the payment account within 5 working days. This will also be the case now, the credit has been created correctly, so you can expect your purchase amount to be in your checking account no later than Wednesday 05-06-2024.
We hope that we have provided you with some additional information and that we will nevertheless see you again next time. Kind regards, Team Haibu
