SA

Ordered a Nest thermostat from bol.com with these guys. It broke after 2 years while I was still under warranty. Sent it back to them and they sent it back to me without opening and checking the package. I've asked for a replacement and they told me they have the right to repair which takes 21 days. Made me wait 3 weeks during winter temperatures with no heat. After 1000 phone calls, they eventually agreed to refund me.

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