CU

customer

United Kingdom

Reviews

Review of Snow Princess Parties


Rated 5 out of 5 stars

This is the second year we have used…

This is the second year we have used snow princess parties and as expected another magical party. Last year we had Princess Elsa and this year Princess Aurora and on both occasions they kept all children (boys and girls) entertained throughout. Lots of games, music, magic story books and an amazing crowning ceremony at the end. They really do everything to keep the magic alive for the children! Cannot fault them at all - 100% Recommend!

15 September 2024
Unprompted review

Reply from Snow Princess Parties

Hi! Thank you so much for your continued trust in us! We’re over the moon to hear that both your princesses created magical experiences for your little ones. Keeping the magic alive is what we are passionate about, and we're so happy to be part of these special memories. 💖👑 Thank you for recommending us again!

Review of Snow Princess Parties


Rated 5 out of 5 stars

Elsa and Anna 5th birthday

We had Princess Elsa and Princess Anna for my daughters 5th birthday party and I highly recommend. Prior to the party Anna remained in regular contact, ready to answer any questions we had. On the day they arrived in plenty of time and spent some time with my daughter and her brother and cousin. They were so lovely to them and in character at all times in front of the children.
The party was fantastic. Everything went smoothly and the children were clearly entertained from start to finish. Even the adults had fun. Anna’s voice was also incredible.
They truly made it a magical party and one to remember!

17 September 2023
Unprompted review

Reply from Snow Princess Parties

Thank you so much for taking the time to write this review - it really means the world to our small business and makes all the difference. It's amazing to hear how fun everyone had and how smooth the party ran. Anna is such a wonderful communicator, singer, and entertainer, and we're so glad you had her for your party to make it a day to remember! Thank you once again x

Review of Lee Online Store


Rated 1 out of 5 stars

Wrong item sent out and Impossible to return items

Sent me the wrong sized jeans. Tried to return but could not generate a return online. Spoke to customer services who said I should be able to do so within 5 working days. I was still unable to generate a return so they arranged for a courier to collect. Told me courier would have the return label. Courier turned up without a return label. Had to call again to arrange another courier collection. Hopefully I’ll finally be able to return! Wrangler have my money and i have jeans that don’t fit me. I don’t get my refund until they have received my return in their warehouse!

10 November 2021

Reply from Lee Online Store

Hi Georgina,

We are sincerely sorry for the less than satisfactory shopping experience you had with us. While we cannot change what happened, we can most definitely promise to use this info to improve our service going forward. I can see that your refund was processed on November 24th and the funds should now be returned to your account. Please feel free to get in touch if you have any further doubts. We very much appreciate your patience with us and with our shipping partners. Next time will be smoother for sure!

Happy holidays!

Felicia