Maria A

I ordered a harness on Facebook. I changed the size to Small from their original XS. I did not notice the change did not register until I got a confirmation. I tried to contact Petpend and they would not change it because they said it was my fault. I received the harness which was indeed too small for my dog. Tried contacting them again and all they offered was a 10% discount on my next purchase! I believe their attitude to their customers is very unethical. To think I did not ask for a refund. I was only asking for an exchange of the harness. It is still in its original condition and packaging My children warned me so many times about buying from FB because there are a lot of scams there. I wish I listened to them.