DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY, they are scammers!!!
If I could rate this 0 stars I would.
I ordered a Large size pet bed for my dog, waited over a month for it to then receive it as not the right size I ordered, I was sent a small size.. also to mention the quality was horrible and thin considering I paid $90 for it!
I then reached out to their customer service hoping they would fix their mistake by giving me a refund or sending the correct item at least.. multiple emails sent and no response. After I had to harass basically every day they were very unhelpful! I provided proof of wrong item and screenshots of item description from their site. Again weeks past and I get another reply completely dodging my requests and advising their “warehouse” is looking into it.. weeks pass again where I had no response to my refund request as now I’ve had to purchase a new bed for my dog since this was taking way to long to resolve! They then say they are “pleased” to offer me 50% back and I keep the item for the inconvenience, when I advised no, this is not my wrong doing as I ordered the right item and you sent me the wrong one they advise they aren’t taking items back due to covid.. then send me an address for China to send too and that they aren’t paying for return shipping (for their mistake). All I wanted was my money returned and they could have the bed back. Absolutely ridiculous, do not buy from them they are scammers. I have lost $40 of my hard earned money for a bed that is absolute trash and I cannot use. Disgusting customer service and it’s sad they do this to people.