Liam O'Shannessy

Systems and processes are all broken. Only process that seems to work efficiently is the monthly collection of the fees.

1. You can't see your own claims online
2. They close claims randomly based on unclear instructions
3. They also close claims when they themselves merge policies, not realising an existing policy was stored under the policy that was closed
4. They take weeks to follow up with repairers
5. They ask the same question everytime i call, when i say something like "for the third time... this", they get all whiny and say they've never spoken to me personally before, they must forget that they all work for the one company and this information needs to be stored and utilised by future customer service reps.

Stop leaving parcels on my letter box.

The front door is literally metres away.

Very poor experience with pet pend. Ordered months ago, only recently arrived.

Positives: actually a pretty good product

Negatives: continual lies about auspost delays when item hasn't been shipped. Unclear via their website that all products sent from China, only publically saying they are Australian owned. Promises of resolutions, calls, refunds with no follow through.

Would not recommend. Find another company that deserves your money.