Pauline VDP

This is a follow up to my review of a couple of months ago. I urge anyone else who has been scammed by this company to report them to Consumer Affairs. They need as many reports as possible, and I was told Consumer Affairs are currently building a file on them. You can do it online and it doesn’t take long. I was contacted by Consumer Affairs for a follow up to my complaint, it is being taken seriously. The sooner Petpend can be closed down the better, and can save people from being ripped off. Also, another thing to do if the ad comes up on your Facebook feed is report it to Facebook as a scam. Hopefully if they get enough reports it will stop them advertising.

If I could give a minus score, I would. I purchased a raincoat for my dog, and had it for about 4 weeks before I needed to use it. On the second use, it fell apart. They will not accept liability as it is “ outside their 30 day return policy.” As we all know, there is no time limit under Australian consumer law for faulty products. I have pointed this out to them, with the relevant information from consumer affairs, and they haven’t even had the decency to reply to my emails. I am now going to out in a complaint with consumer affairs, and also see if the bank can charge back the credit card transaction to them. All of this hassle could have been avoided if they had just honoured their product, and replaced the coat. Beware of this company, after reading other reviews, I believe shonky is an understatement. Edit- I have lodged a complaint with Consumer Affairs and urge others to do the same. The man at consumer affairs said they are building a file on this company so the more people that complain the better.