United Kingdom
Review of Braveheartauctions
Had a great experience with Braveheart auctions! From our initial chat with Nicola, getting all the info from Stephen and Daniel to paying the final balance, I definitely felt looked after through the whole transaction!
Review of PAVERS
Paid for next day delivery - didnt receive item for 3 day and had no reply to my email about it. Very disappointed.
Reply from PAVERS
Hello,
I want to sincerely apologise for the inconvenience you experienced with your order (Order Number: P1004922590). I completely understand how frustrating it is to anticipate a delivery, especially when you’ve paid for next day delivery, and then encounter a delay without any communication from us. It’s certainly not the service we aim to provide.
I see that your order has now been delivered, but I recognise that the delay and lack of response to your email have contributed to your disappointment. This is not the experience we want our customers to have, and I can assure you that we are taking your feedback seriously to improve our services moving forward.
To make amends for the inconvenience caused, I have processed a full refund of your postage fee. This should reflect in your account shortly. Your trust is very important to us, and we hope that this gesture helps to rectify the situation.
If there’s anything else I can do to assist you or if you have further questions or concerns, please do not hesitate to reach out. We appreciate your understanding and patience in this matter.
Thank you for bringing this to our attention, and again, I am truly sorry for the frustration this has caused.
Best regards,
Nadine
Review of Zavvi
Pre-ordered a limited edition item on 11th March, item was released on 19th March but I only received it on the 23rd April!! The item was meant to be a gift for the end of March! Was not kept up to date on the situation, despite being told they would keep in touch with me. The "limited edition" item even came back into stock and they.were promising if you order before 2pm it would be dispatched same day and delivered within 48hours, so why did I have to wait over a month for delivery?!?!
Reply from Zavvi
Review of Angel & Rocket
Speedy delivery on a fab item!! My son loves it and I love that it's different to what everyone else has in their shops for the themes!
Reply from Angel & Rocket
Thank you so much! 😊 We're thrilled to hear your son loves it, we love the Minecraft Varsity Jacket too! So glad it arrived quickly too. 💖🎉
Review of Iwantoneofthose
There seems to be a problem with payments. Tried to pay via PayPal and it would not connect and then went thro card details and the placing order screen went round and round, I then received an email confirmation of my order while the placing order screen was still spiraling. Could be a connection issue or could be IWOOT issue but it did affect the online shopping experience which you have asked me to review.
Reply from Iwantoneofthose
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
