Anonymous Coward

Avoid this company. They changed their name from 'Make Water Pure' to WaterPure. Check their previous reviews on Trust Pilot:
uk.trustpilot.com - review - makewaterpure.co.uk

That includes my reviews and I bought from them. A supposed 4l capacity water distiller which is not. It is 3l and they have no 3l distillers advertised on their site so anyone who has bought 4l has in fact to got a 3l.

I have tried to find information on this company.

They have no company address on their website. They give no official registered company name nor company number nor VAT number. I can find no Data Protection registration for them.

I have written to their email address to ask for their details and got no reply.

So as you cannot find them you cannot sue them to get your money back. It seems they have no real identity - not one I can find.

This review is being copied to them by Trust Pilot so let's see what they have to say if anything.

It is illegal to not provide your company name etc on your website and business stationery. It is illegal not to have a Data Protection Registration.

I bought a 4 litre water distiller from WaterPure with a 4 litre jug.

Imagine my surprise today when I checked the capacity.

This supposed 4 litre water distiller is in fact only a 3 litre water distiller.

When I ordered a 4 litre distiller I had calculated that capacity as just about right and have been wondering why I have had to make distilled water so often and now I know.

This is not merely a total rip-off along with the rip-off cost of £24+ for the cleaner and then more £ss other add-ons. This is either deliberate misleading of the public - which can be a criminal offence - or it displays an amazing level of incompetence.

Whichever way one looks at this the company is robbing the public by selling 3 litre water distillers claiming they are 4 litre when not.

I am shocked.

These people are completely useless seat polishers taking taxpayers' funds to do worse than nothing.

All healthcare in the UK is so bent, wasting £billions on armies of seat polishers like the people at the Care Quality Commission who it seems do nothing, achieve nothing, make nothing and contribute nothing to this country.

I have suffered real physical harm at the hands of the NHS on several occasions specifically because the Care Quality Commission is a waste of space time and money.

They refuse to investigate my complaint against them because "our remit is to deal with complaints from anyone directly affected by the way we carry out our work".

But I am directly affected by their negligence.

They then try to fob me off with the Parliamentary and Health Service Ombudsman who has 98% one star Trust Pilot reviews only because there isn't a no star rating.

Currently using the free plan but am approaching the limit for subscribers of 2500 so may need to go paid. The Sender system is fabulous. It makes keeping in contact with subscribers very easy and to manage and keeping lists up to date and dealing with unsubscribers and the like. And I have only had to use support twice but each time very helpful. I don't understand the negative reviews I have seen on Trustpilot.

Absolutely breathtaking incompetence. This is a second review because they just deserve it.
I am still trying to get my statutory credit report and nothing nearly a month later.

They have now started deleting all the information in a complaint I made. There is nothing there. Not even the original details of the complaint and despite the fact I have a long email from them about that complaint. That email is not even there.

I still cannot log in to see my credit report despite using all the correct details.

I tried today just the once and got the same - a message saying the email or password were wrong. This kept on happening previously as well.

I also got an email saying my account is locked because I tried to log in three times - totally false.

I just tried the once to find out if they still are incapable of running IT systems that let people log in using valid credentials. It seems they cannot.

Truly dreadful.

If you want your statutory credit report download the paper application form and send it in by post.

Do not deal with the company.

It is vastly quicker than dealing with Equifax online or by telephone.

These people are a complete pain in the ass.

After three weeks of using their online systems and telephoning I am still no nearer getting my credit report.

They mess you about with logging in. They tell you you are using the wrong password and login combination when you are not. This has happened too many times to count so far.

You then have to make up a new password because you cannot use the original one which is the valid password.

They ask you to send in documents which you do not need to do if you send a quick easy postal application.

Just avoid the company at all costs.

You life will be a lot easier.

__________________________
POSTSCRIPT SINCE REPLY FROM EQUIFAX

Truly unbelievable that Equifax want me to contact them "please feel free to get in touch using online Help".

What? After three weeks of trying to get my report?

I don't have to bother. I have posted the simple one page application form for my report and need to wait just seven days.

Why should I waste more time contacting Equifax.

My advice - just send the form in by post. Don't waste time dealing with Equifax.

I was shocked to discover how much Make Water Pure vastly inflate their prices, taking advantage of the lack of knowledge of your customers.

I was charged £24.97 for 1.5kg of 'residue cleaner'.

It turns out this is not 'residue cleaner' but plain ordinary citric acid. I recently bought 750gm from [NAME OF WELL-KNOWN UK HARDWARE CHAIN] for £3.50.

So Make Water Pure has overcharged me £24.97 - £7 = £18 - and that is for just one component of what they sold me for £188.85 - supposedly on a discount price.

What a rip-off.

_____________________

UPDATED REVIEW FOLLOWING MAKE WATER PURE'S RESPONSE

Many inaccuracies in Make Water Pure's response.

First they claim "the cost of our residue cleaner is the market rate in comparison to our competitors."

Not true.

Instead of calling this citric acid or a descaler Make Water Pure calls this product a "residue cleaner". That prevented me making a comparison with competitors. It confused me into thinking this was a special cleaner when it is not.

And it is also not true because I ended up paying 350% of what I had already paid for the same thing in my High Street and I already had plenty of it.

[WELL-KNOWN UK HARDWARE CHAIN] are NOT "a huge global company". they are a local UK family run business.

Search on their history to see [Trust Pilot will not allow a link].

"The cost of this chemical" has NOT "also increased 5x in price throughout Europe during covid and has only just now started to return to normal rates ....."

From 2017-2022 prices were stable. The price did not increase 5x during Covid as this graph indicates:
GO TO researz.com / wp-content / uploads / 2022 / 10 / Price-Trend-Image-3.jpg

There was a brief period during ~September 2022 when the prices jumped and then they dropped back.

But this is April 2023 - seven months later!!!!

And I have been buying citric acid regularly for years.

My comments are not defamatory as Make Water Pure claim but are true, justified and fair comment.

I am very annoyed at being misled by Make Water Pure in the first place. If they said it was citric acid I could have bought elsewhere - and in fact I did not need to because I already had plenty of it.

This is April 2023. Competitors are selling citric acid at a much lower price than Make Water Pure sell their misleadingly named "residue cleaner" which is simply citric acid.

And I am now fuming!!!!

Have a lovely day Make Water Pure.

______________________
FURTHER UPDATE
Make Water Pure complained that I was "advertising" because I named the retailer where I bought the citric acid when that is nonsense so I have had to change that to avoid having this review removed.

It is not advertising to state the facts of where I bought the citric acid so that others can verify the facts for themselves.

But this tells you a lot about Make Water Pure. Do you really want to buy from a company which behaves as it does?

They know who I am as I had to provide details to prove I am a purchaser of their products. Instead of threatening me they could have simply said they noted my concerns and refunded the difference but they did not and have not.

Another supposed regulator which from start to finish is set up to block justified complaints about the press.

With IPSO first you will discover that the newspaper may very well not respond to a direct complaint by you. This is because they know IPSO will protect them and because it saves them the time and money of replying to you and dealing with it themselves. But they all allegedly claim to comply with the Editors' Code but they do not.

IPSO uses all sorts of techniques to get you to drop the complaint. This can include bullying and threats and abusive treatment of you. They all the time behave as if they are doing nothing wrong and their emails seem to be eminently reasonable, until you start to think about the implications.

They take advantage of your lack of knowledge of their procedures.

They make up reasons - regardless of how inappropriate - why your complaint is not valid or why the newspaper has not failed to comply with the Code.

It is a battle every step of the way.

If you manage to get to nearly the final stage, IPSO will try to blackmail you into withdrawing your complaint by insisting your name is published with the complaint even if your name has nothing to do with the news story, there is no justification for it and you might be caused harm if your name is published. In short, IPSO has no problem breaching your privacy - which is a legal right of yours.

IPSO in this reviewer's opinion is very much as bad as the Parliamentary and Health Service Ombudsman [PHSO] - which also in this reviewer's opinion demonstrates how poor Members of Parliament are in that they allow such organisations to operate and in the case of PHSO - to be paid out of public funds. None of them do anything about it. The public are right to be concerned about the scale of corruption throughout all levels of goverment and supposed regulatory bodies but MPs behave as if the problems do not exist. And then they complain that the public do not trust them, government, the police or any other kind of government type representative.

IPSO pay a Member of the House of Lords to be their Chairman who is also a judge, barrister and Queen's Counsel taking £140,000 per annum to make IPSO look like it is a genuine press regulator with an air of respectability.

You are much better off suing the newspaper under the county court small claims procedure for data protection breaches and breach of contract.

If you make a complaint which the newspaper does not respond to and there is a breach of the Editor's Code, you can sue the newspaper in the small claims court for breach of its contract with you to comply with the Editors' Code. You can claim the time you have spent dealing with it [good for the self-employed] and any other damage suffered from not having the matter put right.

Plus you also get a judge deciding whether your complaint was justified.

You have to keep your claim to below the small claims limit [currently £10,000]. If you do that you should qualify for the small claims court and not be liable for legal costs if you lose - provided you do not behave unreasonably.

You can also sue IPSO for breach of contract in the same way.