Rachel

The staff were incredible, very knowledgeable and did not over power us with too much. Made choosing and getting everything really easy and so enjoyable! Thank you so much for a special day!

I ordered two collars from BullyBillows, having paid quite an amount for them I was excited having been recommended by a friend. I followed the guidelines to size my dogs but when they arrived they had a few marks on them but I was not overly worried if they had of fit. I tried them on my two dogs for about 10 minutes to see if they were comfortable enough to keep and wouldn’t come off. They were not fit for purpose, so I took them off packaged them and sent them back at a fee of £8. I received an email to say they could not exchange or accept the returns as they had been “worn.” I explained there were marks on arrival but assured they had only been on my dogs for ten minutes to see if they would fit and were comfortable. Then I was being asked to pay postage back! I sent an email and explained that I would not be paying postage and any other pet shop I could go in and try on collars, take my dogs a walk and if I was not happy I could return. The collars I originally purchased have just arrived in the post with no email stating an apology or what they would be posting. I am now out of pocket and with two collars which are not of any use. Absolutely disgusted with how this “business” runs and it’s clear how they make their money. I had sent multiple emails before I even received an answer. This is extremely disappointing and I will just stick to my local pet shops from now on.




***I Have NOT received any kind of “generous discount” as claimed. I did not receive any answer from my first email which resulted in more to be sent.” It seems this is the only way to get a reply.**