United Kingdom
Review of COPA Accounting
I’ve been really impressed with COPA Accounting. The team are knowledgeable, responsive, and genuinely care about helping my business grow. They’ve made accounting simple and always go the extra mile with advice on tax, funding, and business planning. Highly recommend to any business looking for proactive, modern accountants in Manchester
Review of COPA Accounting
Exceptional Accounting Services
I have been availing the services of COPA Accountants for my e-commerce business for nearly a year now, and I must say, their service has been nothing short of exceptional.
Their promptness and flexibility to adapt to my changing business needs have been a significant advantage. I can always rely on the information they provide, which gives me peace of mind in managing my business finances.
A special mention goes to my point of contact, Jordan, who has been outstanding in his role. His knowledge and expertise in navigating the complex laws of the country, particularly in tax optimization, have been invaluable. His proficiency not only helps me stay compliant but also maximizes my financial efficiency.
What I appreciate most is their commitment to clear communication. If I have any questions or need clarification, I can easily book a call. Furthermore, we have a regular WhatsApp channel that allows for quick and convenient exchanges of information.
Review of Virgin Money UK
I took a Slyce Credit card under the pretext that it is a credit card but it is actually "Buy Now Pay Later" card.
Unlike other credits cards they have no option to automatically take the payment and clear the balance. Instead you HAVE TO choose an instalment plan manually.
They say that I have a 7 days window after the statement to select the instalment plan (which defaults to 12 months with interest), but turns out that is a lie too.
Even though I have 7 days, they show this once on the app and if I paid the full amount by bank transfer (as recommended on the app), they STILL consider that the amount to be due as I did not select the instalment plan (where there is no option to pay all right away) and they automatically put you on a 12 months plan.
There is also no option to change the instalment plan (within 7 days as they claim) and customer service is really abysmal. They neither understand the questions nor how the card works. Further they can't do anything with you account. For instance, I told them within 7 days that I have already paid (and they can confirm) but they still say that I will be put on 12 months plan and there is no way to change that. Mind you this is 2 days after the statement is generated and the FULL payment has already been made.
My verdict is it is a shady scamy business to forcefully put people on a 12 month payment plan even if they want to pay back full amount.
Reply from Virgin Money UK
Sorry to hear you ran into some trouble with the Slyce account, and we appreciate you taking the time to share your experience.
Slyce's instalment plans help spread the cost of your purchases over time.
If your monthly balance is £30 or more, you can choose an instalment plan and pay back what you owe over 3, 6, 9 or 12 months. If you prefer, you can pay back what you owe in full.
Any monthly spend under £30 needs to be paid back in full that month.
Your payment option window opens when you receive your monthly statement. We'll let you know in the app (and also by email) when it's time to set up an instalment plan and when it's time to pay that month.
If you make a payment before we tell you the new amount by email this will apply incorrectly to your account.
If you don't choose an instalment plan option during the payment window, we'll assume you want to keep paying the Minimum Payment amount. This is equivalent to a 12 month instalment plan, with a fee.
We' all also change your plans to the Minimum Payment amount if you miss your monthly Requested Payment.
As well, all of this information and how to use your card is on our website when applying for this account.
We're always here to help if you need further assistance managing your finances. We take customer satisfaction very seriously and we're disappointed that we weren't able to meet your expectations
Review of Aviva
They are literally impossible to get through to. They claim to have a chat functionality, but it is just a dumb chatbot. There are no humans
I tried calling their claims number, after holding for 2 hours, I was disconnected. The online portal does not update or allow making changes to claim. It is a nightmare to use Aviva.
Fun fact, if you want to buy a policy with them, they will literally call you back and there is no waiting queue.
Reply from Aviva
Hello Abhi,
Thank you for taking the time to leave a review.
We do apologise that you've been affected by the high levels of demand that we and the industry are currently facing.
We understand the urgency and importance of resolving your query/claim as promptly as possible and would like to reassure you that we are actively taking steps behind the scenes to improve the current situation and curb the delays our clients are facing.
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK.
You can also contact us here www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Many thanks - Emma
Review of Monzo
I requested a refund through chargeback (£300). The merchant (Amazon) has issued me the refund already on 26th June. I have been trying to get updates on this matter since. I have tried calling but no one answers.
I have sent numerous messages via chat but it seems no one bothers checking previous messages. I was advised to file a complain which I did assuring that I will receive a "final response" soon, only to find out that they have closed the conversation without saying a word to me about it.
TL;DR - Monzo has my money and I have no way of getting it back.
Reply from Monzo
Hey Abhi 👋
Oh no! We're so sorry to hear about this 😔
If you're still waiting for an update, please could you reach out to our in-app chat team so that we can chase this up for you? 🔍
Thank you for taking the time to leave us a review.
Review of Minko's Macs
Max and Tony have been super helpful in diagnosing and giving advice on the best course of action. In my case, it turned out that it's better for me not to invest anymore to my MacBook Pro and instead buy a new one. Max did a quick diagnose right in front of me so I didn't have to leave my laptop for days.
