Their wood contains woodworm (houtworm)
Their wooden floors are contaminated with woodworms (Houtworm), and they refuse to take responsibility.
Soon after buying the floor, we went to the shop because we saw woodworm exit holes in the top layer. We also took a report from a pest control specialist and a piece of the floor, but they tried to embarrass us by saying that it was not reliable. They accused us that we got the woodworms to the house ourselves - according to the "wood specialist", it came thru my shoes or the window (which is not even possible). He also suggested that we have to go to court because it was "impossible" to be their fault.
After two months of trying to deal with a shop that only attempted to deny the problem and blame the customer, they finally assumed that yes, there are woodworms (houtworm) in their wood that came from their warehouse. We had already called and paid two different pest control companies at this point. Regardless to say, the entire process was bizarre, and I don't wish this headache to anyone.
The shop later sent a very aggressive email (with even more accusations), giving us the option to get new planks. Still, I would have to remove the contaminated floor and install the new one myself - which I would never have to do if the shop had sold us a quality wooden floor in the first place. The whole situation escalated, and now, unfortunately, we have to follow the company's first recommendation and go to court.
Seriously, Is this really what I paid for when I bought the floor, that I would have to install it twice, that I would have to call and pay pest control services and go thru all this stress because you refuse to take responsibility for YOUR damage?
If someone is planning to buy here, don't. Just go anywhere else and get a floor that doesn't have wood-eating larvae (houtworm), in a shop that probably cares about the customer, because they don't.