CU

customer

United Kingdom

Reviews

Review of Pineapple Island


Rated 5 out of 5 stars

Amazing service & lovely products

Amazing service. Super quick delivery & great communication. Their products are really lovely 🥰

17 May 2024

Reply from Pineapple Island

Hi Donna,

Thank you so much for your kind words! We're thrilled to hear you had an amazing experience with our service, speedy delivery, and communication. It's fantastic that you love our products too! If you ever need anything else, just let us know.

Warm regards,
Nikki 🍍x

Review of The APC


Rated 5 out of 5 stars

Super quick delivery

Super quick delivery with great communication throughout. Superb!

13 February 2024
Unprompted review

Reply from The APC

Hello

Thanks for your 5* review!

Regards,
Chelsea.
Customer.relations@apc-overnight.com

Review of ao.com


Rated 5 out of 5 stars

Great service!

Great service!

Quick & easy. Lovely delivery drivers & got a call when they were enroute which is great.

7 February 2024

Review of InPost UK

Review of Passenger

Review of HelloFresh UK


Rated 1 out of 5 stars

Disappointed

My box didn’t arrive this week. It got damaged enroute. Then advised a replacement can’t be delivered. So out of 5 boxes so far, 1 didn’t arrive & 2 others had ingredients missing. Come on HelloFresh you can do better than that.

6 May 2023

Reply from HelloFresh UK

Hello,

Thank you for your review, we appreciate the feedback.

We're so sorry to hear about the issues you've had with your orders!

We are so sorry to hear you were left without your delivery. We completely understand the disappointment as well as your concerns and we want to assure this was not what was intended. We are aware customers plan their weekly meals around the delivery and going shopping to replace the meals is not something we want happening as we are aware it is made even more difficult now.

While packaging errors are statistically rare for us, we try hard every day to find new improvements to implement, such as introducing a new box design to help streamline the packaging process.

It's important that any issues you've had are reported and rectified, so we encourage you to contact our Customer Care Team. You can reach them here: https://www.hellofresh.co.uk/contact-page or via Facebook Messenger or Twitter DMs.

Kind regards,
Dora

The HelloFresh Team

Review of TRIP Drinks


Rated 5 out of 5 stars

Great!

Fab drinks & super quick delivery.

27 April 2023

Reply from TRIP Drinks

Thank you so much 🙌

Review of Passenger


Rated 5 out of 5 stars

Great service

Great service. Order arrived super quick. I had to return one item as it didn’t fit, return & refund process was easy & quick too.

16 March 2023

Review of TRIP Drinks


Rated 5 out of 5 stars

Love these drinks

Absolutely love these drinks. Love all the flavours but peach & ginger is my fav.
Delivery was super quick & they have a great refer a friend initiative.

1 March 2023

Reply from TRIP Drinks

Thank you for the amazing feedback Donna💛

Review of Scents Envy Home Fragrance


Rated 5 out of 5 stars

Great service

Great service, super quick delivery & some lovely scented wax melts included as a little extra & they smell divine. Thank you 😊

3 February 2023

Review of Yodel by InPost

Review of Ellis Brigham Mountain Sports

Review of Partyrama.co.uk

Review of Vitality


Rated 5 out of 5 stars

Call answered quickly

Call answered quickly. Great that Vitality have got some working from home capability in the current circumstances. The Vitality representative was professional & friendly.
Thanks

18 May 2020
Unprompted review

Reply from Vitality

Hi,

Thanks for your review. It's great to hear that we've still been able to help whilst working from home!

Best wishes,

Jenny

Review of Beauty Pie