Antonina

My air purifier-humidifier stopped detecting water tank after 1 year. I have to contact customer service 4 times. They told me that the service is scheduled and I should receive a shipping label shortly, but that didn't happen. The most annoying part is that the agents copy-paste the same messages and suggest me to sell-back my broken machine to get % off and by a new one. It's ridiculous! How could the company expect me to buy a new device if my old one broke just after 1 year, moreover having such a terrible service for such high price!!!
That was definitely my last purchase from Dyson.

They received my docs for evaluation on the 30th of May. Now it is 15th of August and nothing happened. It is already more than 35 business days mentioned. Site doesn't shows any transparency of the evaluation process. Person in support knows nothing about when it would be really done. They are only talking about staff shortage and how busy they are. In this case, ETAs on site should be updated!!!
Incompetent company, horrible experience and awful support. I would put 0 if there would be an option.

Awesome guys! Got my plastic free package and extremely satisfied with it.